Bellagio Shanghai (on the Bund)

Very nice hotel, friendly staff, great breakfast buffet, perfect view on The Bund

No complaints.

The hotel is a new addition to Shanghai but they have a unique position on the North side of the Suzhou creek right over the bridge from the Bund. It is run by Chinese conglomorate Suning Group who is a bit "new" to the hotel industry. That shows in the training of the staff. Extremely helpful but slightly flustered. The hotel is quite different than other big brand 5 star hotels. The size of the rooms are very generous and the minibar is unique. The gym and pool/spa area is also quite different. For someone who travels a lot this is a welcome addition to the Shanghai hotel scene.

While the infrastructure is great, the soft touches need more work. I.e. at the check in counter they had a hideous plastic flower decor which seemed out of sync with the quality of the hotel. Also, in the SPA area which is fantastically designed, the natural shower and spa equipment all lack water pressure. The whole lobby area feels a bit flustered with staff running around. Also i always think the quality of a hotel is directly linked to the checkin procedure. Here again, they need better training. Because this is China, they need to have a line system to manage the large ammount of people (some of which like to skip the check in line). Check in is definately in need of improvement.

The hotel is absolutely beautiful and clean, the location is close to the bund, and I loved the stay!

Everything about this property is amazing and could not wait for another stay.

None!!!!!!