I wish I engaged the breakfast buffet option when I booked with you.
Everything started so negative, that it was difficult to appreciate anything.
CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.
Good but could be better
Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year.
Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well.
Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.
When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.
With a stay at Grand Kempinski Hotel Shanghai, you'll be centrally located in Shanghai, a 5-minute drive from Jin Mao Tower and 6 minutes from Shanghai Tower. Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms.
Based on 11,020 reviews
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