Good to know
|Distance to city centre||4.4 km|
|Nearest Airport||Shanghai Hongqiao Intl|
|Distance to airport||11.2 km|
|"The room is very comfortable."||(in 6 reviews)|
|"Good location, staffs are friendly and helpful,."||(in 8 reviews)|
|"Charming staff, and expansive hall."||(in 23 reviews)|
|"It's cleanliness and meticulous attention to details in service ."||(in 3 reviews)|
Time of year
Show reviews that mention
|attention to details||in 9 reviews|
|bad experience||in 5 reviews|
|fantastic views||in 5 reviews|
|friendly staff||in 35 reviews|
|great location||in 12 reviews|
|great place||in 10 reviews|
|hit and miss||in 3 reviews|
|japanese restaurant||in 3 reviews|
|liang||in 3 reviews|
|lot of improvement||in 3 reviews|
|nice hotel||in 25 reviews|
|rooms are great||in 12 reviews|
|service was excellent||in 21 reviews|
|shanghai||in 5 reviews|
|shangrila||in 6 reviews|
|steak was served||in 6 reviews|
very nice room, comfortable, good atmosphere, perfectly located with the direct access to a shopping mall
rather disappointed about the interior of the japanese restaurant in the hotel, suprised that chinese restaurant closed so early
Great location around spot on!!
This is just a beautiful place to stay in shanghai - rooms facing east (towards the bund and pudong) have a magical skyline view, set back as you are relative to being down on the bund itself, and the distance to the bund is super close. Food at calypso was surprisingly yummy; breakfast the kind of over the top buffett usual for a shanghai 5star. Highly recommended.
The location, design, large rooms and particularly the heating bathroom floors were my favorite features. I am a frequent business traveler and this used to be one of my favorite Shanghai-La properties in China, which makes this all the more disappointing - read on.
Despite the wonderful hardware and location, service was extremely poor this stay. I am not sure what happened since my last stay some time ago, but to illustrate: (A) The check-in took over 20 minutes with the front desk arguing with housekeeping on the phone and me just standing there after a long trip. May I suggest just letting the client sit down with a coffee or just tell me to get a bite to eat close by and come back later - I would wager your customers are not really interested in the details of why rooms were not ready or released on the system by 4:30pm. Also, you guys need to manage the queuing system for front desk - it’s chaos. (B) People put the DO NOT DISTURB light on because they do not want to be disturbed. Calling and waking me to ask WHY the DND light was on and asked me to leave and turn off the DND so the cleaning team can clean is just unexpected and not Shanghai-la. What is this, a shared dormitory with cleaners who only come in once a day between 12 and 4pm? (C) Out of the 4 day stay, tea bags were not replenished for 2 days, and creamer was not replenished on one of the days. Not a big problem, but shouldn’t there be some sort of a system? Do I need to next worry about whether the towels were replaced or the toilet scrubbed? Overall the staff feel like they were quite inexperienced but also on a tight leash; People seem more focused on getting their job done and assigning responsibilities rather than making the customer happy. This is a problem for a high end hotel. I rarely write reviews, but choose to do so this time because I have a very long history with the hotel. You have a problem at this property, please look into it!
Jing An Shangri-La, West Shanghai is centrally located in Shanghai, a 5-minute walk from Jing'an Temple and 7 minutes by foot from Jiuguang Department Store. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Shanghai? This hotel has facilities measuring 4465 square feet (415 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a train station pick-up service.
based on 9,797 reviews
Things to Know
- Friendly atmosphere
- Great view
- Friendly service
- Professional service
Policies vary by room type and provider.
FAQs when booking at Jing An Shangri-La, West Shanghai
Where is Jing An Shangri-La, West Shanghai located?
Jing An Shangri-La, West Shanghai is located at 1218 Middle Yan'an Road in Jing'an, 4.4 km from the centre of Shanghai. Shanghai Propaganda Poster Art Centre is the closest landmark to Jing An Shangri-La, West Shanghai.
When is check-in time and check-out time at Jing An Shangri-La, West Shanghai?
Check-in time is 2:00 PM and check-out time is 12:00 PM at Jing An Shangri-La, West Shanghai.
Does Jing An Shangri-La, West Shanghai offer free Wi-Fi?
Yes, Jing An Shangri-La, West Shanghai offers free Wi-Fi.
Does Jing An Shangri-La, West Shanghai offer free parking?
No, Jing An Shangri-La, West Shanghai does not offer free parking.
Does Jing An Shangri-La, West Shanghai offer free airport shuttle service?
No, Jing An Shangri-La, West Shanghai does not offer free airport shuttle service.
How far is Jing An Shangri-La, West Shanghai from the airport?
Jing An Shangri-La, West Shanghai is 11.2 km from Shanghai Hongqiao Intl. Jing An Shangri-La, West Shanghai is 34.9 km from Shanghai Pu Dong.
Can you bring pets to Jing An Shangri-La, West Shanghai?
No, pets are not allowed at Jing An Shangri-La, West Shanghai.
Does Jing An Shangri-La, West Shanghai have a pool?
Yes, Jing An Shangri-La, West Shanghai has a pool on-site.
Reviews about Jing An Shangri-La, West Shanghai
Most Popular Landmarks
- Shanghai Propaganda Poster Art Centre 1.6 km
- Fuxing Park 2 km
- Jade Buddha Temple 2.1 km
- French Concession 2.3 km
- Xintiandi 2.3 km
- Shanghai Museum 2.4 km
|Shanghai Hongqiao Intl||11.2 km|
|Shanghai Pu Dong||34.9 km|
|Kunshannan Station||50 km|