Attention to detail in the room. The lighting
A great hotel in a great area of Shanghai
Easy to get to by the metro, this hotel was a great value. Very nice rooms and a friendly staff, I very much enjoyed my stay. Easy walking to restaurants, the Jing An Temple and shopping.
I loved this hotel...The location is right in the
If you want to use subway, its one block away. Shopping is right in front of hotel.
I really like the door guy, he new my friends name, even though he had not stayed in the hotel for 9 months. All the staff was friendly and the location was perfect.
Overall pleasant-nothing especially bad or spectac
Nice, well furnished, comfy rooms. Professional staff. Good variety for breakfast.
Coffee maker not the easiest to operate. OK location. Difficult to find taxi but ready access to Metro. Not the most helpful concierge.
The location is great.
Excellent 5-star hotel in great central location
The hotel is modern and almost perfectly located in the Jing'An district of Shanghai. It is a 5 min walk to the Subway station and around the corner from a number of great eateries both Chinese and Western. Travel time to places like the Bund/Concessions and Financial District are less than 30 mins by Taxi even less by Subway. Most of the staff speak some English which was not always the case in other 5-star hotels in China. Concierge was well informed and more helpful than the average as well. Another reviewer mentioned that they didn't like the hard beds. I like the firm, yet comfortable mattresses they have.
All 5-star hotels in China provide you with two bottles of drinking water per day. Swissotel's bottles were actually half-bottles. This is really nit-picking but I couldn't think of anything else I didn't like!
Modern, clean and efficient. Good location and public transportation, such as the MRT Subway, is just a few steps away.
The main restaurant on the 2nd floor offers an excellent buffet breakfast with great international food variety ; however, the staff needs to be more pro-active to ensure an efficient service. On several occasions there were no tables available, not because they were occupied by other guests but because they were not clean. The waiters, seems to be waiting for something to happen because some of them are not pro-active enough, seems they are waiting for instructions, or maybe they prefer to remain in their "comfort zone".
Clean, Modern, Great Water Pressure
AC & Heater is very noisy (it won't allow you to sleep at night), Bathroom has see through window so no privacy from the room, beds are very hard, not enough plugs for computers, iPhones, iPads, etc.
A luxurious five-star hotel located in Jing'an, the upscale central district of the city, Swissotel Grand Shanghai is literally a few steps away from the famous West Nanjing Road, prestigious office towers and shopping malls, including Réel, Plaza 66, City Plaza and Jing'an Kerry Center. The 467 contemporary-designed rooms are all with free in-room Wi-Fi, thoughtful amenities and attentive service. Dining options are abound with Shanghai's plehtora of choices for International cuisine.
Based on 7,078 reviews
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