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|"Convenience and very friendly staff."||(in 38 reviews)|
|"The staff were all amazing!"||(in 39 reviews)|
|"Nice quiet and clean."||(in 5 reviews)|
|"The hot tub wasn't working."||(in 3 reviews)|
|"I didn't receive my breakfast coupon."||(in 12 reviews)|
|"The bed was not comfortable."||(in 18 reviews)|
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The shower and the bed
We came to Shreveport for a funeral and thought that we would add some sunshine to a gloomy situation by staying at the hotel we stayed at after we got married but no. We came back from the funeral and family Saturday evening to find that no one had even cleaned our room. When I called down to the front desk and let the lady know she in turn asked me if we had put a sign outside our door saying do not disturb which was insulting because why would I even have asked about my room not being clean had I put the sign out. My husband had to come down and get clean towels and trash bags because I was too tired and disgusted. We weren’t even offered a clean room since it was no fault of our own that our room wasn’t clean. We then tried to connect into the WiFi but was unable to do so even with him on the phone with the front desk for 10 minutes or so and he just gave up at that point. I got up Sunday morning to make coffee and the the Keurig machine didn’t even work. David then came to our room after I went down to speak with the manager Kenneth. They were talking over the WalkyTalky about getting me Keurig from a different room and Kenneth also told David he had a check out and then asked if David wanted a list of the checkouts while still in the process of helping us as my family slept, my husband then got involved because of the loud conversation over the Wally talkies that didn’t involve us and said to David he would be speaking to the manager before leaving. My husband informed Kenneth of the poor service we got and how Hilton Hotels are known for their quality service but that’s no where near what we got. Kenneth offered to give us back the $25 deposit for incidentals which we would’ve gotten back anyway based off the respect we have for the property as if he was doing us a favor.. another slap in the face. Not thinking that we will be back due to such poor disappointing service on such an already somber occasions.
Everything was amazing
The inside pool was heated and amazing
The beds were clean and very comfortable, plenty of pillows. The room had plenty of space. The condiment, and appliances made it even nicer.
The sink was slow draining, the handle on the shower fell off while using it, and spout on tube look like it was coming out of the wall.
The staff was very efficient and very helpful and extremely nice and courteous! I will be coming back next time I travel here!
The new Hilton Garden Inn Shreveport Louisiana hotel is situated in Shreveport's premier Financial Plaza district, just off I-20 and the Pines Rd. exit. Only minutes away from everything Shreveport Louisiana has to offer: Shreveport Regional Airport, Barksdale A.F.B; Hamel Amusement Park, Louisiana State Fair Grounds, Water Town USA, The Strand Theater, Artbreak, American Rose Gardens, Sci-Port Discovery Center-IMAX, C. Bickham Dickson Park, Shreveport Convention Center, R.W. Norton Art Gallery, Stage of Stars Music Museum, Louisiana Downs Horse Racing, Louisiana Boardwalk, Gaming, Centurytel Multi-Arena, Meadows Museum, Libby Glass Outlet, Shreveport Mudbugs Hockey, Arkatex Antique Car Museum, Barnwell Cultural Center and much, much more. Each of the 142 guest rooms at the Hilton Garden Inn Shreveport Louisiana hotel offers Hilton Garden Inn's revolutionary Garden Sleep System with 100% virgin will mattress topper as well as ergonomic Mirra chairs by Herman Miller. In addition, each Hilton Garden Inn hotel guest room is equipped with refrigerator/microwave unit, in-room coffee service, iron and ironing board, oversize desks, desk level outlets and Ethernet ports, two dual line phones with speaker capability, complimentary high-speed internet access, flat panel televisions, clock radio, in-room movies and everything you need for a perfect night’ sleep. The Hilton Garden Inn Shreveport Louisiana hotel has a 24-hour business center with printer, fax and internet access in addition to the little things that assist the busy traveler such as paper clips, stapler, pen/pencil and other office supply items. Our hotel restaurant, just off the lobby pavilion, offers an express breakfast buffet on select days as well as a-la-carte offerings of breakfast basics and local/regional cuisine. The new Hilton Garden Inn Shreveport hotel is your lodging preference of choice. *****Everything. Right where you need it.*****
based on 852 reviews
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Most Popular Landmarks
- Independence Stadium 6.6 km
- Hirsch Memorial Stadium 6.8 km
- Louisiana State Exhibit Museum 7.4 km
- Fairground Park 7.6 km
- The Gardens of the American Rose Center 8.3 km
- R.W. Norton Art Gallery 10.9 km
|Longview East Texas Regional||80.6 km|
|Shreveport Sportran Intermodal Terminal||10.7 km|