Hilton Garden Inn Shreveport

The shower and the bed

We came to Shreveport for a funeral and thought that we would add some sunshine to a gloomy situation by staying at the hotel we stayed at after we got married but no. We came back from the funeral and family Saturday evening to find that no one had even cleaned our room. When I called down to the front desk and let the lady know she in turn asked me if we had put a sign outside our door saying do not disturb which was insulting because why would I even have asked about my room not being clean had I put the sign out. My husband had to come down and get clean towels and trash bags because I was too tired and disgusted. We weren’t even offered a clean room since it was no fault of our own that our room wasn’t clean. We then tried to connect into the WiFi but was unable to do so even with him on the phone with the front desk for 10 minutes or so and he just gave up at that point. I got up Sunday morning to make coffee and the the Keurig machine didn’t even work. David then came to our room after I went down to speak with the manager Kenneth. They were talking over the WalkyTalky about getting me Keurig from a different room and Kenneth also told David he had a check out and then asked if David wanted a list of the checkouts while still in the process of helping us as my family slept, my husband then got involved because of the loud conversation over the Wally talkies that didn’t involve us and said to David he would be speaking to the manager before leaving. My husband informed Kenneth of the poor service we got and how Hilton Hotels are known for their quality service but that’s no where near what we got. Kenneth offered to give us back the $25 deposit for incidentals which we would’ve gotten back anyway based off the respect we have for the property as if he was doing us a favor.. another slap in the face. Not thinking that we will be back due to such poor disappointing service on such an already somber occasions.

The beds were clean and very comfortable, plenty of pillows. The room had plenty of space. The condiment, and appliances made it even nicer.

The sink was slow draining, the handle on the shower fell off while using it, and spout on tube look like it was coming out of the wall.