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|Distance to city centre||6.7 km|
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Stylish hotel with spacious rooms and very comfortable beds!! Amazing staff!!
Poor WiFi in my room, but excellent WiFi everywhere else, including the beach. The entertainment at night where not to my liking, but that’s a matter of taste!
Pretty much everything was spot on at the hotel. The room was perfect, clean and spacious. Hotel was very clean and really nice as well.
The outdoor pool was freezing so couldn't swim in it. Not many people were going in due to how cold it was. Indoor pool was great. The free 10 min massage they need to make it clear that it has to be used within one day and the staff at the spa shouldn't make it sound you only get it when you book a full treatment.
Clean hotel and very helpful staff
Should do continental food (English food)
Its new and clean
Nothing to complain about
The restaurant staff were lovely. The hotel is very new and very clean! Moses (best member of staff at Sungate!!)
The management didn’t tell us that there would be NO evening entertainment. Management told us that when we asked they would tell us. They told us because they were closing in a few days they didn’t feel it was necessary for there to be entertainment. We did explain that we had paid for the stay and we’re entitled to entertainment just as anyone else as the hotel has accommodated us. The children’s mini club was closed. The all inclusive food was Very repeatative and there was few dishes that changed seldom. The guest relations manager ( Yesim Cipriani) told my father in law (alone) that his transport to the airport will not be coming to the hotel, because he booked through the internet with (Holiday Taxis) she convinced him that only transfers made through travel agents will come to the hotel. She told him if he wishes to get to the airport on time he needs to book at taxi the day before for €65 - which he paid!!! As he was concerned he wouldn’t have transport back. When she also approached me alone just after this she told me the same that my transfer would not be coming and that I should also do what my father in law done and book a taxi, I then told her that I had paid already for a transfer and that I’m sure it will come and asked her to ring the number on my voucher. She rang the number which CLEARLY said thy confirmation for our transfers will come at 4pm the day before our departure. She pretended to not understand what the lady said on the phone. Then further told me from experience the confirmation will NOT come. To which I said I will wait and see as I’ve paid my money for transfers. When I heard that my father in law had paid €65 for a taxi I became very angry as I knew the kind of manipulation he had experienced from her. I told her that she had conned him and that she should’ve been patient and told him to wait for the confirmation. To which she told me ‘it was not her JOB to be sorting this kind of stuff’ - GUEST RELATIONS MANAGER???!
This family-friendly Side property is located by the sea, within 2 mi (3 km) of Side West Beach and Süral Shopping Center. Aquapark is 2.2 mi (3.6 km) away.
based on 3,149 reviews
Things to Know
- Clean hotel facilities
- Beach nearby
- Modern Hotel
- Recreation staff is nice
Policies vary by room type and provider.
Reviews about Side Sungate Hotel & Spa
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