Side Sungate Hotel & Spa

The restaurant staff were lovely. The hotel is very new and very clean! Moses (best member of staff at Sungate!!)

The management didn’t tell us that there would be NO evening entertainment. Management told us that when we asked they would tell us. They told us because they were closing in a few days they didn’t feel it was necessary for there to be entertainment. We did explain that we had paid for the stay and we’re entitled to entertainment just as anyone else as the hotel has accommodated us. The children’s mini club was closed. The all inclusive food was Very repeatative and there was few dishes that changed seldom. The guest relations manager ( Yesim Cipriani) told my father in law (alone) that his transport to the airport will not be coming to the hotel, because he booked through the internet with (Holiday Taxis) she convinced him that only transfers made through travel agents will come to the hotel. She told him if he wishes to get to the airport on time he needs to book at taxi the day before for €65 - which he paid!!! As he was concerned he wouldn’t have transport back. When she also approached me alone just after this she told me the same that my transfer would not be coming and that I should also do what my father in law done and book a taxi, I then told her that I had paid already for a transfer and that I’m sure it will come and asked her to ring the number on my voucher. She rang the number which CLEARLY said thy confirmation for our transfers will come at 4pm the day before our departure. She pretended to not understand what the lady said on the phone. Then further told me from experience the confirmation will NOT come. To which I said I will wait and see as I’ve paid my money for transfers. When I heard that my father in law had paid €65 for a taxi I became very angry as I knew the kind of manipulation he had experienced from her. I told her that she had conned him and that she should’ve been patient and told him to wait for the confirmation. To which she told me ‘it was not her JOB to be sorting this kind of stuff’ - GUEST RELATIONS MANAGER???!