Courtyard by Marriott Singapore Novena

The staff is very friendly

The restaurant chef seems not very experienced!

Location and hotel is superb. It's new. MRT is below the hotel and if you stay here use the Medical Suite next to the entrance to access the subway. Novena is next to all the medical suites so if you need a doctor then you're in luck. Plus Hai Di Lao (best hot pot chain in the world) is in the Medical Suite area 6th floor. Only 2 stops by MRT to Orchard Road and 1 Stop to downtown line.

The staff didn't serve us as friendly as previous stays. Obviously we like this hotel. The service was plastic at reception. I had to pull the Food and Beverage Manager aside to show him he needed to improve the breakfast area. Wet floors, no bench for glasses when pouring fruit juices and holders under the counter for serving (tongs) could easily be bumped. On the way back we stayed again at this hotel but had an awful time. Reception staff were flippant and spoke poorly to us after a horrendous flight. Plus they had a film crew making an advertisement and prevented us getting to our rooms. I arced up and told them did they want my son to go to the toilet on the floor. He let me go past. Later I then went to see the manager and he apologized. This though won't prevent me from staying here again and treated it as an aberration.