Gending Kedis Luxury Villas & Spa Estate

The prices and the isolation of the property from the city.

When we arrived, they wanted us to pay with the same card we booked with which is totally fine as every property does that, but we were very exhausted, we told them that the card is inside the suitcase and we will bring it once we go in and open it, they insisted on opening it in the lobby! And then when we went to the room, they told us it was ready, cleaners were still there, so they left us outside the pool areas. Once they’re done, we went in, the first look of the place gave us a fascinating feeling, but it turned out to me still dirty, especially the rug it has some black dirt and the AC was not working. We wanted to leave to another hotel, but we decided to give the hotel another chance, so we called them to clean again and fix the AC. The day after we left from morning to around 5, once we arrive exhausted wanting to rest, we found them spraying anti-insects spray, which was a bad timing for a 5 stars hotel to not inform their guests before that, as again we had to stay outside our rooms for like long time so we do not inhale the spray, which was suppose to take place before our arrival by informing us earlier to choose the right timing. Although they sprayed, animals kept on showing. Till our last night (the third night), which was the WORST!! We had a honeymoon package, which includes a romantic dinner, so we told them we want it to be in the villa, just to call us later telling us that we should be at the restaurant because another guest booked a villa dinner and they have a shortage in staff! But my husband insisted in having it in, so they said, we’ll bring it without any “romantic arrangement” we were fine with that.. so while we were having dinner, I suddenly witness a weird movement from a white rat inside the room, which was a heart attack to me!!! We called them to change the room but their responses were very uncooperative! Till we insisted so they took us to another room.

It was a big 3 bedroom villa, big enough for my 6 person family, i do have a 1.5 year old infant, they provide us a baby chair. And safe enough for she to play around.

It's an old villa, with many things inside are old and need to be renewed like the TV (square-ish and bad colour 2000-ish tv), drapes, sofa, carpet, wood furnitures. it' s very not clean for a 'luxury' villa, very dusty, many spider webs, sheets are not clean enough, sofa's fabric already lose colour and dusty when we sat on it, glasses need to be rewash before use, spider's web on bathup faucet in the main room, there's a fabric on top of the bed which got a dead bug on it and we can see it from the bed. Bathroom shower not cleaned well as the shower water going out irregularly. Pool was full of falling leaves (which was okay for me it was happening heavy wind before we came) and housekeeping came but only cleaned top of the pool. Leaves below they did not clean and on the side pool also they did not clean. Everytime we open or close the drapes, the dust would come out. They leave the powder room to clean as well. Shower amenities is like two or three stars hotel, i have stayed in some three stars hotel which has better amenities. Trees inside villa are not well maintained, therefore some of it are not healthy it looks dirty and not good aesthatically. Moss also found a lot on the stones. breakfast taste and selection was a little bit poor. free refrigator bar (yay) BUT only 4 free drink (1 of them is sparkling water) for 6 person and NO REFILL.