Traveler reviews
Overall rating
7.0
Good
Based on 89 reviews
Boarding
7.1
Comfort
6.8
Crew
7.6
Entertainment
6.7
Food
7.0
Find cheap flights on SriLankan Airlines
Round-trip
Economy
SriLankan Airlines information
| IATA Code | UL |
|---|---|
| Routes | 75 |
| Top route | Colombo Bandaranaike Intl to New Delhi Indira Gandhi Intl |
| Airports served | 38 |
| Top airport | Colombo Bandaranaike Intl |
SriLankan Airlines traveller reviews
Pros
""Food was good, boarding efficient.""
(in 27 reviews)
"Best Airline and services."
(in 14 reviews)
"Crew was welcoming and considerate."
(in 31 reviews)
Cons
""Food was okish, Seating was average""
(in 19 reviews)
""Food was okish, Seating was average""
(in 18 reviews)
"Better movies and free internet in flight"
(in 23 reviews)
Recent reviews
Traveler rating
6
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1
6
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10.0
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
review from
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4.0
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
review from
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10.0
Planes are a little older but good
review from
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2.0
Kayak company fake total I m not travel my payment reverse plzzz my credit card
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2.0
I m not travel ok
review from
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2.0
I m not good serves poor serves I m m fake company kayak ok plzz my help my ticket cancel my tripe ok
review from
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10.0
Totally satisfied 😌
review from
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10.0
Amazing service
review from
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10.0
very nice people
review from
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2.0
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
review from
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8.0
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
review from
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2.0
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
review from
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2.0
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
review from
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8.0
Pros: The crew
Cons: The foodreview from
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8.0
Pros: The crew and the selection of movies
Cons: The foodreview from
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9.6
Pros: Quality of food, great wine.
Cons: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengersreview from
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10.0
Pros: Best Airline and services
Cons: Best Airline and servicesreview from
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2.8
Pros: NOTHING
Cons: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHTreview from
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6.6
Pros: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Cons: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.review from
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6.0
Pros: Crew was amazing
Cons: Seat was very uncomfortablereview from
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10.0
Cons: No
review from
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8.0
Pros: food
Cons: sprayreview from
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5.6
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.review from
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2.0
Pros: Nothing
Cons: Need better training.review from
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6.0
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.review from
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7.0
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.review from
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6.6
Cons: Free internet
review from
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6.3
Pros: Crews were nice
Cons: Better movies and free internet in flightreview from
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8.6
Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
review from
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6.0
Pros: Boarding on time
Cons: Better onboard servicereview from
SriLankan Airlines FAQs
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Flight status
SriLankan Airlines route map
Top airports served by SriLankan Airlines
- Colombo Bandaranaike Intl Airport (CMB)
- Chennai Airport (MAA)
- Male Airport (MLE)
- Singapore Changi Airport (SIN)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Bangkok Suvarnabhumi Airport (BKK)
- Kuala Lumpur Intl Airport (KUL)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Doha Hamad Intl Airport (DOH)
- Tiruchirappalli Civil Airport (TRZ)
- Bengaluru Intl Airport (BLR)
- Dubai Intl Airport (DXB)
- Kochi Airport (COK)
- London Heathrow Airport (LHR)
SriLankan Airlines contact information
- UL IATA Code
- +14162279000 Call
- srilankan.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.