Towneplace Suites Tempe At Arizona Mills Mall

Noisy. Even at 2 AM. Very old. Needs remodel.

OK for the Area

The room was roomy and it was nice having a full kitchen.

The lay out was a little funky. The TV was small and didn't have any display adjustments. My picture was dark and I couldn't lighten it up. Can't watch TV from bed without moving the furniture. Lastly, the free breakfast as far as free breakfasts go was pretty poor. When I got there 8:45 there wasn't much left except dried up turkey sausage and people waiting around for more food to be brought out or their turn to use the single waffle iron.

Flophouse, shooting gallery misusing the name Marr

that we left within an hour of checking in. The place was a nightmare. The doors had locks that had been pulled out of the door with a vice, The hallway walls were so filthy I could feel the bed bugs before we hit the room. The "breakfast" was served up in a dirty area by the front desk with many "live-in" residents coming in from other buildings showing up in their pajamas and underthings. The room did not have the amenities advertised. The "doorman" did exactly that - hung around the front door and at the front desk to capture guest credit card numbers and did not move a muscle to get our luggage or even show us to the room. The front desk clerk was an arrogant jerk who attempted to steal my daughter's credit card. DO NOT STAY HERE

We checked in having paid in full through kayak. The front desk clerk asked for my daughter's credit card to "confirm the number" and, instead used it as a debit card to get herself $100 without disclosing that she had taken the money. We called to our bank and confirmed that this had happened at which time I visited the front desk to ask what the $100 was for and everyone -including the desk clerk Shamika denied all knowledge. I had to call the police and file a report for theft, call Marriott and ask that this property be disenrolled. We left the property within an hour of arriving. It looks like a flophouse of shooting gallery in the hallways with many permanent guests. We later played hell getting the money back that the desk clerk stole. The amenities are not as advertised - no hairdryer in the room and none brought up after a call to the front desk, signs of bedbugs. We checked out within the hour...DO NOT STAY HERE.