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Pros: "The crew were all very attentive."

Pros: "The staff was very helpful"
Cons: "None"

Pros: "entertainment"
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"

Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."

Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"

Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"

Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"

Pros: "Punctuality. Confortable plane."

Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"

Pros: "Very professional staff"
Cons: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."

Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."

Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."

Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"

Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Cons: "Having a bit more room during such a long flight would have been nice!"

Cons: "Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!"

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"

Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"

Pros: "Everything comfy spacious seats row 8"
Cons: "Nothing"

Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."

Pros: "Everything"
Cons: "Nothing"

Pros: "Seats, blankets, entertainment system and service was solid. Food was also good, not great, but included in fair which is nice. Cabin Crew were a delight."
Cons: "I needed to receive a boarding pass in person, could not receive a digital one before arriving at LAX."

Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."

Cons: "I did not fly from Brisbane to Auckland"

Pros: "Free wine"
Cons: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."

Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"

Pros: "For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline."

Pros: "Great entertainment"

Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."

Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"

Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."

Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."

Pros: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."

Pros: "Large variety of entertainment options"
Cons: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"

Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."

Pros: "Newer interior design, food was pretty good, entertainment system was touchscreen and had some nice new features, bathroom taps had a motion sensor (it's about time!), clean aircraft and modern led lighting."
Cons: "We had seats right next to bathroom doors. The design should make sure there are no seats in that location."

Pros: "What a nice surprise! Very friendly in-flight agents. They even topped off my water bottle :) GREAT movies and TV options. Actually edible food... Can't beat this affordable comfort!"
Cons: "As with most planes, vey limited overhead space compared to # of passengers. Had to check carry-on bags both to and from NZ. Not so bad though since it was free!"

Pros: "amazing accommodations and comfort with everything accessible for technology great staff, kosher means as i requested were on point, arrived late totally my fault, to both departing and arriving flights and they really did an amazing job making sure i get on the flight, international"

Pros: "Air NZ is the best Airline."

Pros: "Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch""

Pros: "The Air Canada flight to LA was fine. It was the second leg of the trip that wasn't all that good."
Cons: "The very long stop over in LA. The airport is not great."

Pros: "The flight was on time"
Cons: "The monitors in our seats didn't work so we couldn't watch anything the whole flight. The light in our seats didn't work so we weren't able to read either. One flight attendant just seemed annoyed when we told him we about the issue. Another one was helpful and gave us a torch so we could at least read. We were given Air NZ vouchers for $120 but we weren't able to buy anything from the store."

Pros: "THE crew WAS really nice about everything"

Pros: "The food was good and there was enough room in Economy. The staff was friendly. Lots of movies and shows to choose from. I felt more comfortable on a 12 hour international flight than a 2 hour domestic flight."

Pros: "Staff were kind and efficient Food tasted great (for airplane food) Many media options. Lots of variety of current and classic films."
Cons: "3 under seat storage in front of 4 center section seats in coach A777"

Cons: "Air new Zealand should upgrade their Business class. Seats are old, like 15 years ago airlines. Video old style, air show did not work during entire flight. Cabin crew said they can reset it but not sure it's going to work. Food was OK. Air Tahiti Nui offers a better service between PPT & AKL"

Pros: "Food and beverage service were top notch, as were the entertainment selections."
Cons: "Seats were way too small for anyone but a midget. Could not find any way to get comfortable."

Pros: "Roomer seats didn't feel cramped or jamed in."

Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."

Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."

Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."

Pros: "Quiet plane. Crew was genuine, and interested. Trip was on time. These simple services, done with a smile exceeded my expectations, which is sad but deeply appreciated."
Cons: "Seats are too small. I am 6'6" and there is not enough legroom. I don't like paying extra for baggage, and pretzels are not food."

Pros: "Felt a bit dupped. Alaska is amazing. This flight was run by American. I hate flying American. Rude personnel. Older seats. Ugly terminals. Gaps for our feet were not set below the chairs evenly. I had the middle seat but my floor space went into what should have been the aisle seat's space. I felt bad for the guy. Chair support landed right were his foot would have naturally slide forward."

Pros: "Plane arrived on time"
Cons: "Disorganized baggage claim. Someone pulled my bags off to the side and here I was looking at the carousel. Not very organized."

Pros: "Crew was nice and boarding was very organized. Chairs had many customizable features."
Cons: "You have to pay for WiFi and we didn't get beverages until almost the end of our two and a half hour flight."

Pros: "The Flight attendant Tutu and the duration of the flight was quick with great communication from the flight crew and pilot."
Cons: "The seats seemed a bit narrower than my flight to Phoenix"

Pros: "See above."

Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Pros: "Great service!"
Cons: "Entertainment"

Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."

Pros: "Friendly service"
Cons: "Nothing"

Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."

Pros: "charging outlet"
Cons: "light delay. no service."

Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"

Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."

Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"

Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"

Cons: "Baggage delay inconvenience."

Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "Smooth fight and ahead of schedule"

Pros: "On time. Good crew."

Cons: "long delay before depaarture"

Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."

Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"

Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"

Cons: "$25 checked bag fee!"

Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"

Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."

Pros: "Amazing plane and crew for a short trip"

Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."

Pros: "The staff"

Pros: "Staff was polite, and flight attended were also nice."
Cons: "I understand short distance flights don't get a lot of selection for food, but it would be nice to have a better selection. This is more so on late night flights."

Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."

Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."

Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."

Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."

Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."

Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."

Pros: "Fast, friendly, convenient"

Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."

Pros: "Alaska Airlines is the best."

Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"

Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."

Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"

Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."

Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."

Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"

Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."

Pros: "Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late."
Cons: "Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again."

Cons: "i don't like that we didn't have a personal tv."

Pros: "We were on time!"
Cons: "We didn't get our luggage until an hour later after our flight arrived to the destination,"

Pros: "Delta was on time and the staff was professional. The in flight entertainment was fun and free! I'm definitely flying Delta again!"

Pros: "Got home safely"
Cons: "Rude crew, flies. Uncomfortable, no entertainment."

Pros: "Every thing"
Cons: "N/a"

Pros: "Flights were good"
Cons: "The boarding in Sydney on way up was very unorganized and confusing. I had asked for a special fresh vegetarian meal, but only received ones after I requested it during the flight."

Cons: "Got delayed"

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"

Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Pros: "Great"
Cons: "Great"

Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Excellent"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Pros: "the flight was on time and the staff very helpful"

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."

Pros: "Great staff, quick service."

Pros: "Perfect"

Pros: "People are good"
Cons: "Flight delays!"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Cons: "Plane needs to be upgraded, don't charge for meals or baggage"

Pros: "the price"
Cons: "they left late"

Pros: "The service was okay and departed on time."
Cons: "I didnt like not having entretainment (no TV or free wifi). Meals not included on economy class."

Pros: "Cabin crew in first-class very helpful and kind. Cabin manager came and thanked me personally which was nice touch. Great service."
Cons: "N/A"

Pros: "The crews on Westjet have always been great. They, more than anything else, make flying on Westjet very enjoyable. :)"
Cons: "It feels like the seats get a tiny bit closer to the ones in front of you every time we fly!!! We wish you had more "plus" seats -- haven't been able to book them the last couple of times that we flew. :("

Pros: "Flight was fine, flight attendants were pleasant."
Cons: "They would not allow me to gate check my guitar. Insisted on sending it as oversize/fragile baggage and assured me that it would be carefully handled and loaded up through an elevator to a special pickup place. I did NOT like the prospect of dashing from one place to another to retrieve both my suitcase and my guitar. (I am a working musician). Upon arrival, I was advised to go to an elevator on the south side of the building, and attendants would help me. No attendants, nothing. Went to an information booth, and they said "oh no, you need to go to the special American Airlines luggage office [at the far other end of the building] and they will have it." Ran down there....nope, no guitar. They said "oh no, you need to go to this elevator on the north side at the other end of the building." Tore down there....no guitar, nothing. Got the attention of an attendant who said he would ride the elevator down and look for it. I was beyond frustrated and worried. Just then, another attendant called out "oh, a guitar just came out on the carousel!" Yes, the regular luggage carousel, which meant that it had been thrown onto a cart and bounced across the tarmac and tossed onto the conveyor belt like a suitcase, which is EXACTLY WHAT THEY SAID THEY WOULD NOT DO. It managed to survive, but I cringe at the thought of flying with them again."

Pros: "Great crew!"
Cons: "The connection was originally 3 1/2 hours in Calgary, already an unacceptable product in my opinion. Then the flight to PHX was an additional 1.5 hrs late, making my total wait at the Calgary airport 5 hours. Also, the airport terminal I flew out of (concourse B- intl?) is in disarray because of remodeling. All in all, not a good experience until we actually took off and finally headed to Phoenix"

Pros: "The crew was very friendly and wanting to help. The plane had free wifi but you had to have an app installed first."
Cons: "Nothing"

Pros: "See above"
Cons: "See above"

Pros: "Frienly"
Cons: "None"

Pros: "Normal flight. WestJet is a great airline to travel on."

Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"

Cons: "I could not get through to westjet for days due to weather. Then when they called, they hung up on me as connected....back to another hour wait. Then an email. Then 5 days later to hear that despite all of their chaos there would be no changes."

Pros: "Arrived earlier than scheduled."

Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"

Cons: "The flight was delayed"

Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."

Pros: "The crew."
Cons: "Over crowded seating. Over head music that you had to talk over. Worst flight I’ve ever taken."

Pros: "We boarded on time, and when we were delayed by fog, we were kept informed."
Cons: "We were one hour late landing, couldn't be helped. But, it was a 45 minute wait for our luggage."

Pros: "Crew was friendly and attentive."
Cons: "Gates were changed and I was not informed. Flight was almost an hour delay. My luggage was never even put on the plane. So I cam from Vancouver, British Columbia, Canada to Yuma, AZ and have no baggage, no clothes, toiletries, nothing! It is 9:14pm and won't have any luggage until MAYBE 7-8pm Monday night. It is Sunday night now. Not happy!!!!!!!! No food on the flight!!"

Pros: "The crew on the ground and in the air were great and the only positive part of my experience."
Cons: "I was put into the long line to check my luggage with 75 minutes to take off. Of course I missed my direct flight as I was put into a long line. The man who listened to me complain was very kind and empathetic and the only good part about being forced to miss my flight. "We stop loading X amount of minutes before take off" I can't remember the exact number but there was ten minutes to spare before said time when they stopped loading. Dealt with it. Not happy but at least my luggage wasn't lost. Will I fly with WestJet again? Probably. Will I expect some sort of hang up and/or inconvenience? Definitely."

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Pros: "Stewards were nice"
Cons: "This flight and the one before we're both delayed by over an hour. What's worse is each time we ended up spending about 20-30 min slowly driving around the runway since the takeoff queue was backed up so much. Maybe not the airlines fault for that but the pilot never said a word about it and kept us in the dark. Each flight was in total delayed by several hours. It seems more often than not these days that flights are delayed and are totally unreliable. I've come to hate flying."

Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"

Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"

Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"

Cons: "Flight was late which got us running for our next connection in Toronto."

Cons: "Being late into LA"

Pros: "The flight attendants were amazing!"
Cons: "The head phone jack for my tv was broken which was annoying but not the worst thing ever because I just listened along with my wife beside me. If I hadn't known the person beside me and have been able to listen to share theirs it would have been way worse."

Cons: "I didn't like that you had to download an app for vieweing movies burning flight."

Pros: "Flight attendants were super friendly. The plane was very nice and spacious, the flight was smooth and the landing was excellent!"
Cons: "Nothing."

Cons: "My luggage did not make it."

Pros: "Nothing"
Cons: "Flight delayed which led to our rental car gone"

Pros: "Staff was friendly"
Cons: "To many layovers, the gates were too far from each other"

Cons: "No choice for seating - my husband and I were seated separately"

Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"

Pros: "Smooth, friendly and cost effective."

Pros: "I travel on plus and the person who was in charge of our sección was very nice and friendly."
Cons: "what i don't like is that i had to wait for my luggage an hour . causin incomvinience for me later."

Cons: "No entertain system"

Pros: "When they fixed the aircraft it was overcrowded but okay"
Cons: "Their dishonesty. We were delayed 25hours. I am out of pocket by several hundreds of pounds. Two months later they have still not compensated me. yet the Canadians that were on the fight have been reimbursed. The message is loud and clear if you are British do not fly West Jet"

Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."

Pros: "Good helpful crew. Reasonably sane boardingon a full d flight."

Pros: "Nothing."
Cons: "1+ hour before we took off after getting on the plane. 1+ hour before we got off the plane after landing."

Pros: "Pleasant crew. Flight left & arrived on time."

Pros: "Seats were comfortable, more legroom than the American Airline flight"
Cons: "I prefer to have a TV to watch instead of downloading the App."

Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."

Pros: "Flight was great. Calgary customs was awful. The lines were extremely long. We boarded our plane at 9:50 and departure was at 10."
Cons: "Customs at Calgary Canada was terribly slow. Almost missed our plane."

Cons: "Didn't know I needed to download Westjet app before the flight and bring my own device"

Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"

Cons: "It had over 1 hour delayed no wifi no screen"

Cons: "The lack of leg space didn't know it was that bad."

Pros: "Movies"

Cons: "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."

Pros: "the crew was nice but had no control over the flights that were canceled"
Cons: "the flight to PHX was delayed then canceled then they had to send us from Long Beach Airport to LAX in a old stinky van with a driver that did not know his way. Then the flight was delayed until 1am so I did not get into Charlotte until 9am. that made me missed my meeting. then on our trip home we sat in the PHX airport for 12 hrs because we had flights canceled and delayed then canceled again we got to long beach airport at 630 pm that is 8 hrs later than we were to arrived."

Pros: "The flight attendant trainee was very nice but clearly not ready for in flight work."
Cons: "There was a flight attendant trainee on our flight. So when I asked the more senior attendant just after my wife and I were seated in first class if there was anyplace I could hang my suit coat, she continued to walk by me stating, "I am invisible," "I am not here." Now I get that the trainee was supposed to be handle my request, but at the time I asked I didn't know that. She treated me like a school teacher responding to a disobedient student. Her insolence was stunning. Perhaps somebody should explain to her that without passengers she would not have a job, but I am not sure she would get the point."

Pros: "On time departure from Burbank"
Cons: "online check-in was very deceiving leading to unnecessary charges for seat assignment"

Pros: "Nothing ..."
Cons: "Our flight was scheduled to depart at 2:45 but kept getting delayed. When the flight was delayed until 7:10, we switched to the 6:00 flight from Kansas City to Phoenix. We were assured our luggage would be loaded about the appropriate flight. Of course, it was not and we had to wait an additional 45 minutes at the Phoenix airport for our luggage. We finally got out of the Phoenix airport about 10:30 -- almost 7 hours later than scheduled. During this time no one explained the reason for the delay; no one apologized for the delay and no one seemed to care. This has been our experience all to often when flying American recently. We will work very hard to avoid American Airlines for future travel and we advise you to do the same."

Cons: "There was.a constant flow of cold air which was VERY uncomfortable. Everyone around my area had covers over their heads to keep warm."

Pros: "Quick flight, like electronic check in, crew was just ok"
Cons: "Planes aren't roomy and comfortable. Terribly cramped, worse flight i' ve ever taken from Columbus."

Cons: "Our plane ended up being delayed in Hermosillo for 2+ hours which caused us to miss our connections in Phoenix. The Mexican military gave American a very precise window in which they needed to take off from Hermosillo by, because of planned military maneuvers. The plan arrived on time but we missed our take-off window by 8 minutes. The ground crew and flt. crew showed no sense of urgency in getting the plane prepared to take off, the boarding of the plan etc. We could have easily taken off within the allotted window, except there was no sense of urgency or advance notice to any of the passengers. American in Phoenix made no attempt to accommodate us and we ended up having to buy tickets on Southwest in order to get home. Overall, a terrible experience."

Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."

Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"

Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."

Pros: "Nothing"
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"

Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."

Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."

Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."

Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."

Cons: "No accommodation for delays and overnight stay in airport."

Pros: "Flew 1st class, everything excellent"

Cons: "Cero entretaintment"

Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."

Pros: "Inflight entertainment was awesome."

Pros: "N/A"
Cons: "Missed this connection"

Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"

Pros: "just Ok for everything."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."

Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "Great flight, on time, seat upgrade"
Cons: "Na"

Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."

Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"

Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"

Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."

Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"

Cons: "Lack of communication from the crew on the delay."

Pros: "."
Cons: "."

Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"

Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"

Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"

Cons: "Provide food would be better"

Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."

Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."

Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."

Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"

Pros: "Crew was friendly and made my travel pleasant"

Pros: "Nothing"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"

Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"

Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."