The Okura Tokyo

2-10-4 Toranomon, Minato-ku, Tokyo 105-0001, Japan
+81 335 820 111

Cheapest
rate per night

8.5

Excellent
based on 1,671 reviews
The Okura Tokyo - Tokyo, Japan
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 125
Agoda.com C$ 223
Hotels.com C$ 231
TripAdvisor
Agoda.com
Hotels.com

Good to know

Distance to city centre 2.8 km
Location rating 8.0
Nearest Airport Tokyo Haneda
Distance to airport 13.5 km

Rooms

Check-in
Check-out

Standard Rooms

C$ 125+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 125 per night
IMAGE
Unknown
C$ 223 per night
IMAGE
Double bed
C$ 231 per night
IMAGE
Double bed
C$ 234 per night
IMAGE
Unknown
C$ 234 per night
IMAGE
Double bed
C$ 245 per night
IMAGE
Unknown
C$ 248 per night
IMAGE
Double bed
C$ 270 per night
IMAGE
Unknown
C$ 285 per night
IMAGE
Unknown
C$ 295 per night
IMAGE
Unknown
C$ 325 per night
IMAGE
Double bed
C$ 340 per night
IMAGE
Unknown
C$ 388 per night
IMAGE
Unknown
C$ 397 per night
IMAGE
Double bed
C$ 401 per night
IMAGE
Double bed
C$ 436 per night

Superior Rooms

C$ 270+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Double bed
C$ 270 per night
IMAGE
Double bed
C$ 314 per night
IMAGE
Double bed
C$ 322 per night
IMAGE
Unknown
C$ 359 per night
IMAGE
Double bed
C$ 362 per night
IMAGE
Unknown
C$ 371 per night
IMAGE
Unknown
C$ 397 per night
IMAGE
Double bed
C$ 484 per night

Double Rooms

C$ 242+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 242 per night
IMAGE
Unknown
C$ 366 per night

Reviews

Pros

Cons

Traveller rating

163
17
7
2
1

Time of year

Traveller type

Show reviews that mention

+
amazing staff in 83 reviews
bit far in 4 reviews
buffet breakfast in 41 reviews
easy access via airport in 14 reviews
excellent service in 22 reviews
good restaurants in 17 reviews
great experience in 5 reviews
great hotel in 100 reviews
gym pool spa in 27 reviews
japan in 10 reviews
limousine bus in 11 reviews
little bit in 22 reviews
location was great in 40 reviews
modern hotel in 6 reviews
needs renovation in 18 reviews
pocket wifi in 4 reviews
room is clean in 13 reviews
subway stations in 19 reviews
swimming pool in 8 reviews
  • Poor
    Oct. 2019
    1.0

    Nothing

    I lost my ring at this hotel!!! If other guest does not want to miss your loving belongings, do not go to this new hotel!!! I put my wedding ring on the left hole of make-up room’s mirror, the ring was put next to small white box of brand “three”, we are sure the ring was still at there. The housekeepers were on the shift which cleaned my room who said that they didn’t see it. It is an obvious place that I put my ring. The housekeepers if they follow SOP they would clean every corner of room, I don’t think housekeepers didn’t see my ring. I required talking with housekeepers who cleaned my room face to face. I told to executive housekeeper and duty manager about this, unfortunately nobody in your hotel gives me feedbacks. I feel unbelievable of this, no one gives guest reaction immediately, no one dare to responsible for helping guests solve this emergency, no one has good suggestion or compensation plan to calm guest’s inconvenience. Even guests waited the feedback on the hotel’s lobby last 1 hour long, no one knows staffs should give guests one bottle of water to wait.     Many details show your hotel staff didn’t get training very well. For example, staffs didn’t follow normal SOP, when I checked out first room , no staffs checked the room first immediately, so guests don’t know what we left in the room. The other example is front desk staff’s English is really poor, and they don’t want to do extra things out of their responsibility. In Oct.3rd night, I want to change dirty towels and trash boxes in my room, when I told to staffs in front desk and they could not speak and understood simple English, I used 40 minutes to let the front desk staff know what I mean and they still said no housekeepers at night, so guests do it by themselves? Finally front desk came to my room and changed. No housekeepers stand by to guests’ emergency. Front desk staff’s behavior show me, just do what they should do and no responsible for other things.

  • Good
    Sep. 2019
    7.9

    Good location. Spotlessly clean.

    With four or more guests a second bathroom would be better.

  • Excellent
    Sep. 2019
    10.0

    Everything

  • Excellent
    Sep. 2019
    9.2

    It's brand new and facilities are fantastic.

    Since it's new, there's a bit of hype around the opening and lots of locals are curious to see the place which makes the place overcrowded. The problem being that they do not prioritize hotel customers, we were therefore denied access to the bar because it was "fully booked". The same happened at breakfast, we had to wait in line for 25min because there were so many people from outside the hotel coming to eat.

  • Excellent
    Mar. 2019
    10.0

    The French toast alone was worth the trip. The staff is amazing, the rooms are clean and well appointed, they even give you a cell phone to use while you're in town.

    Nothing, it was great.

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About

Overview

With a stay at The Okura Tokyo (Open on September 12, 2019), you'll be centrally located in Tokyo, within a 5-minute drive of National Diet Building and Tokyo Tower. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tokyo? This hotel has facilities measuring 32292 square feet (3000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 1,671 reviews

9.3

Comfort

9.3

Service

6.7

Amenities

5.6

Bar

Things to Know

  • Stylish hotel
  • Friendly service
  • Friendly atmosphere

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Free Wi-Fi
Room service
ATM on-site
Business centre
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Spa
Hot tub
Indoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Cable or satellite TV
Air-conditioned
24hr front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Disabled Access
Coffee shop
Free Internet
Pets not allowed
Linens
Towels

Photos

The Okura Tokyo - Tokyo - Building All Photos (35)
The Okura Tokyo - Tokyo - Banquet hall Banquets (1)
The Okura Tokyo - Tokyo - Bar Bar (1)
The Okura Tokyo - Tokyo - Bedroom Bedroom (4)
The Okura Tokyo - Tokyo - Building Building (3)

Location

Most Popular Landmarks

  • Tokyo Tower 0.9 km
  • Roppongi Hills 1.4 km
  • Mori Bijutsukan 1.5 km
  • Kokyo 2.2 km
  • Kabuki-za 2.2 km
  • Tsukiji Shijo 2.3 km

Tokyo Travel Guide

Learn about Tokyo on KAYAK

Getting Around

Tokyo Haneda 13.5 km
Tokyo Narita 58.9 km

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