Hotels near Tokyo Narita Airport

Hotels near Tokyo Narita Airport

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Narita (NRT) - Tokyo, Japan
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Best hotels near Tokyo Narita Airport

Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.9
Overall 8.7 Excellent
Based on 1,403 reviews
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.9

Excellent 10.0
Pros: Great. It was much better than expected and better than big airport hotel we later stayed at. Very close to train station. The weather was turning warm and the comforter is much too warm. They need a lighter blanket. I was able to visit Tokyo Richmond which had shops and located in a great area.
Cons: Nice restaurant and very close to parks and train stations.
Excellent 8.2
Pros: I only spent one night on my way elsewhere, and the location couldn’t be beat. It was about a 4 minute walk from Narita Station, which is only one stop from terminals 2 & 3. Great location for a weary traveler who couldn’t be bothered going all the way into Tokyo. The hotel was clean and modern.
Richmond Hotel Narita - Narita
Rated #1
8.7
Excellent 8.7
Based on 1,403 reviews
Details
Reviews
C$ 109

Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.7
Staff
8.7
Overall 8.6 Excellent
Based on 5,858 reviews
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.7
Staff
8.7

Excellent 9.7
Pros: Excellent room with great amenities
Cons: The front desk area is a bit dated, and they have a Christmas tree up and it’s early October. A bit early even for Japan.
Hotel Mystays Premier Narita - Narita
Rated #2
8.6
Excellent 8.6
Based on 5,858 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.9
Overall 8.5 Excellent
Based on 5,472 reviews
Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.9

Excellent 9.7
Pros: Love how comfortable the room is,what did you see in web that is what you get,not like other hotel lie in the photos
Cons: I just didn’t like Is no free bottle of water,just bothers me too when I check in, the person in front of me have a 2 bottle of water gave from the counter. Maybe because they couple I don’t know.
Okay 4.0
Pros: Location near airport, friendly restaurant host, showing some signs of hope with renovated parts of lobby
Cons: Dated decor, moldy bathrooms, bad flourescent lighting, stuffy rooms, poor food, stern airport drivers, low-class guests, unsecure doors with no key cards and old fashioned keys
Okay 4.5
Cons: I didn't like that I had to pay for another room coz my kids are 17 and 15. when I checked In the host told me to get another room .. I have a 15yr old with special needs and the fact that he didn't understand that was beyond me. I also understand the language barrier. I didn't like I got split up with my kids and they are strict on who stays with whom. It was diffenatly a culture shock. We ended up staying somewhere else coz they were expensive. It would have cost me another thousands of dollar for another room.
Good 6.0
Pros: Handy for airport
Cons: Rooms are basic, wifi slow and unreliable. One night is plenty
Good 7.4
Pros: nice room. clean and quiet.
Cons: breakfast buffet was not that good. very basic options, low on fruit options.
Excellent 9.1
Pros: Great hotel and location. Staff was very helpful. Went out of their way to make my overnight stay awesome. They let me leave my backpack after i checked out so that i could explore the city.
Good 6.8
Pros: Closer to the airport
Cons: Up date the hotel
Good 6.0
Pros: Good location near Narita airport. Free shuttle bus to/from airport and also downtown shopping area. Staff were efficient, albeit appeared to be a slightly jaded from the constant flow of transit customers.
Cons: Rooms are dated and in need of an update. Check-in procedure quite regimented, with a strict check-in time. I can understand why from a staff perspective, but not so good from a customer service perspective.
Okay 4.5
Pros: It's 5 minutes from Narita's Airport.
Cons: Smelly room. Low quality linens. Solid rock mattress. Outdated. Air conditioner disconnected on purpose because Japan was in winter season, according to the front desk personnel. Pricey meals. I won't repeat it.
Excellent 8.0
Pros: - location - convenience store - smoking room in lobby - room size was surprisingly roomy for Japan standards - ramen restaurant across the street - airport shuttle - lobby was super clean and modern
Cons: -room was dated (opposite of lobby) - and was humid and moldy / dank smelling when we got in -wifi signal was terrible.
Excellent 8.2
Pros: Closeness to airport and free shuttle
Cons: Did not find a bar or lounge open for alcoholic beverages in the afternoon after arrival
Excellent 8.8
Pros: Location and free shuttle buses to and from Narita airport
Good 6.3
Pros: Good option if you have to take a flight early from Narita, is the best way to avoid expensive taxis...
Cons: Not 24 hour service bar in room...
Good 7.0
Pros: I like the location, easy to go everywhere. I just take the shuttle bus & go to central & other places. For room, it's so nice & comfortable.
Good 7.0
Pros: Facilities for disabled was excellent.
Excellent 8.0
Pros: it was close to the airport and the airport provided a shuttle to and from the hotel
Okay 5.0
Pros: I went down town tokyo and it was great
Cons: Check in
Okay 5.7
Pros: Convenient to airport, good shuttle service, efficient check in and check out, reasonable prices in restuarant.
Cons: $review.cons
Good 6.3
Pros: Close to the airport and free shuttle bus service provided to and from the airport.
Cons: Smoking in bars and restaurant
Okay 5.3
Pros: I'm OK stay at Hotel Nikko Narita.Because near Narita Airport and service / facilities / shutter bas OK.
Cons: $review.cons
Good 7.0
Pros: Facilities were great. Beds were very comfortable. Numerous shuttle buses to/from airport.
Cons: $review.cons
Okay 5.7
Pros: all facilies were excellent and comfortable and staff spoke excellent English
Cons: Children under 16 not allowed use of pool and residents charged ome 2200 Yen to use facilities also, although this is in the web site it was difficult to find. Very expensive
Hotel Nikko Narita - Narita
Rated #3
8.5
Excellent 8.5
Based on 5,472 reviews
Details
Reviews
C$ 151

Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.4
Overall 8.3 Excellent
Based on 12,653 reviews
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.4

Excellent 10.0
Pros: Wonderful clean friendly
Excellent 9.1
Cons: Very good hotel for a brief stay especially if you have a flight to catch.
Okay 4.5
Cons: Staff wasnt much of a help when I needed info on buses. Had to drag every question out of them. Last time in this place
Excellent 8.5
Pros: The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly.
Cons: We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.
Excellent 9.1
Pros: I found quite convenience to have shuttle bus for pick up from NRT to hotel, and also hotel to Aeon Mall. Hotel room is larger than average hotel room
Excellent 10.0
Pros: 3 befs
Cons: Pay to get in the pool
Excellent 10.0
Pros: nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you !
Cons: the concierge (evening did not speek English. The kitchensmell around the lift area
Good 7.0
Pros: It was pretty good for transit. Whenever I come to Tokyo, I stay at Tobu Narita Holiday Inn.
Cons: Nothing
Excellent 8.0
Pros: profesional stuff
Cons: difficult to get back from Tokyo after 23:00, exsept using very expensive taxi!
Good 7.7
Pros: The service was excellent. I called the front desk asking about the free internet, and a clerk brought a LAN cable up immediately.
Good 6.3
Pros: great location with good connection to Narita airport. Friendly staff and large comfortable room by Japanese standards
Cons: decor a bit old. restaurant options ok but a bit basic.
Okay 5.0
Pros: The only good thing about the Hotel is the proximity to the Airport
Cons: The hotel is old beds are too low not comfortable
Narita Tobu Hotel Airport - Narita
Rated #4
8.3
Excellent 8.3
Based on 12,653 reviews
Details
Reviews
C$ 115

Cleanliness
8.7
Comfort
8.1
Location
9.0
Services
8.4
Staff
8.3
Overall 8.3 Excellent
Based on 4,579 reviews
Cleanliness
8.7
Comfort
8.1
Location
9.0
Services
8.4
Staff
8.3

Excellent 8.5
Pros: Best option if you have an early morning flight out of NRT. Very clean and safe. Not a fully authentic capsule hotel, though. There is no lounge or vending machines. Pajamas are strange; why not a more comfortable and sanitary jinbae?
Cons: Keep on keepin on
Excellent 8.8
Pros: The simplicity of the layout and cleanliness of the facilities.
Cons: The comfortability of the bed.
Okay 4.5
Pros: Location. Right in the airport. I had a flight early in the morning so the location was perfect. The decoration and the overall idea is great.
Cons: I couldn't get any sleep. Any at all. There's no soundproofing of any kind, there was a guy snoring on a pod next to mine so sleeping was impossible. Pods have a decent size, but no space at all to put any of your stuff, this is really annoying since you have to leave all of your stuff in a locker in a different room. No A/C in the pods, it was too hot. There is a lot of space for improvement, but if I had to chose just one thing I would say SOUNDPROOFING THE PODS. Even if everything else is perfect, there's really no point in going there if you're not going to be able to get any sleep at all.
Excellent 9.4
Pros: Great place for short stay before a next day flight.
Cons: Not ideal if you plan to get there early. Should be get there, shower and sleep
nine hours Narita Airport - Narita
Rated #5
8.3
Excellent 8.3
Based on 4,579 reviews
Details
Reviews
C$ 134

Cleanliness
8.3
Comfort
8.4
Location
7.8
Services
8.1
Staff
8.5
Overall 8.2 Excellent
Based on 1,042 reviews
Cleanliness
8.3
Comfort
8.4
Location
7.8
Services
8.1
Staff
8.5

Excellent 8.8
Pros: Shuttle service was good.
Cons: No free wifi
Excellent 9.4
Pros: Convenient shuttle services to and from the hotel as well as to the train station.
Cons: Room key operates all electric outlets
Good 7.7
Pros: The location is very convenient. Station is only about 15 min walk or from cab only 5-7 minutes. Few decent restaurants nearby and right in front of the hotel there is a 24hr convenience store as well.
Cons: The early check-in was way too much.. 800 yen per each extra out and the check in time is only from 3 pm..
Excellent 8.0
Pros: Great location, easy access to and from the airport. Best hotel I stayed at in Japan.
Cons: Breakfast too expensive.
Okay 5.0
Pros: Large Room with armchair, shuttle bus to airport runs on time and is convenient.
Cons: Shuttle bus to city only once per hour and always packed, Hotel is too far away to walk, so if you want to eat something in the city you might have to wait quite a long time for the bus, no Free Internet (standard in Japan)
Good 7.7
Pros: Great staff,willing and helpful.Shuttle service marvellous.Need to ask about jacuzzi as not in hotel inf. bklet
Good 6.3
Pros: Proximity to airport & friendly, helpful staff.
Cons: No swimming pool
Good 7.0
Pros: The hotel is very convenient when you have to be on a flight at narita early in the morning (free airport shuttle). When we were there prices for buffet breakfast, lunch and dinner were much reduced (30 %). We appreciated this very much.
Good 7.7
Pros: This was the second time that i was in this hotel and i hope there will be a third one to. The 1ste tiome i came with my family and the second time i took 4 friends with me. They liked it all very much.
Cons: The price of a breakfast is to much. Yen 2200 is to expensive when you are with 5 persons
Good 6.3
Pros: Used it to get a good sleep before an early flight. Prevented early start
Cons: $review.cons
International Garden Hotel Narita - Narita
Rated #6
8.2
Excellent 8.2
Based on 1,042 reviews
Details
Reviews
C$ 152

Cleanliness
8.3
Comfort
8.0
Location
8.5
Services
7.9
Staff
8.5
Overall 8.0 Excellent
Based on 256 reviews
Cleanliness
8.3
Comfort
8.0
Location
8.5
Services
7.9
Staff
8.5

Excellent 8.2
Pros: Breakfast was good considering the price. And very clean.
Cons: Aircon was too strong and if change 1 degree up, too hot. Very difficult to control.
Comfort Hotel Narita - Narita
Rated #7
8.0
Excellent 8.0
Based on 256 reviews
Details
Reviews
C$ 118

Cleanliness
8.2
Comfort
8.0
Location
8.2
Services
7.8
Staff
8.7
Overall 8.0 Excellent
Based on 917 reviews
Cleanliness
8.2
Comfort
8.0
Location
8.2
Services
7.8
Staff
8.7

Good 6.5
Pros: Close to the airport, and to the town of Narita
Cons: Cramped room, overpriced buffet
Good 6.0
Pros: Breakfast
Cons: Rooms are a bit too small and needs renovation to uplift its look. For the price you pay it needs such improvements
Excellent 9.3
Pros: Asked for a non smoking room and that is what i got.Very picky when it comes to a room being clean and it was spotless, from the bedding to the bathroom to the floor. Great bus service to and from the airport that was important.Great value
Cons: Room a bit small compered to US standards , but very normal for Japan
Okay 4.0
Pros: The convenient location and clean bed.
Cons: Room was heavily worn with some hair. Staff could be more friendly.
Okay 5.4
Cons: Room wasn’t very clean. There was hair ok the walls in the bathroom and it has a sort of unpleasant smell - cigarette smoke + mildew. Sheets & towels were clean though.
Excellent 10.0
Pros: Very nice sized room, and probably the most comfortable bed/pillows out of any hotel we stayed at while in Japan. Also had the best breakfast of any hotel we stayed at with the most diverse and tasty selection.
Cons: The room and hotel in general seemed to be a little "worn" around the edges. Things out of date/ scratched/ needing new paint/ etc., but all around clean and functional. Although the breakfast was delicious with a good selection, it was very pricey as well and without the IHG member discount would not have been worth the price.
Excellent 8.0
Pros: The depth of bath tub. Because I am a Japanese...
Cons: They put some different type of pillows though, one of that pillow had stains without cover.
Excellent 9.3
Pros: I liked that I asked for a non smoking room and got it. I appreciated the service and the buffet breakfast was delicious. Individually made omelette is a must.
Cons: They have wifi but it is not accessible from all the rooms. Lobby has it but this is not so convenient.
Ana Crowne Plaza Narita - Narita
Rated #8
8.0
Excellent 8.0
Based on 917 reviews
Details
Reviews
C$ 147

Cleanliness
8.1
Comfort
8.1
Location
7.3
Services
7.8
Staff
8.6
Overall 8.0 Excellent
Based on 689 reviews
Cleanliness
8.1
Comfort
8.1
Location
7.3
Services
7.8
Staff
8.6

Excellent 9.7
Pros: Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.
Excellent 10.0
Pros: Todo
Excellent 8.8
Pros: All overall we had a pleasant stay at the hotel. The staff was friendly the rooms were very clean but a bit older. The hotel is a little far from shopping but it's nice and quiet. The only downside was the shuttle buses to and from shopping and the airport. The buses were not driven well and they had a strong odor. I would have no problems staying there again the staff was fantastic.
Excellent 8.2
Pros: Clean, nice scenery and helpful staff
Excellent 10.0
Pros: I stayed one night on my way out of the country and the staff were incredibly helpful and accommodating. The hotel is about a 30 min shuttle ride away from NRT Airport so budget your time carefully.
Excellent 10.0
Pros: The service was stellar and blew away my expectations. It was comparable to past 5 star experiences.
Cons: The kettle was confusing to use and didn't get hot enough.
Excellent 8.0
Pros: Breakfast and room.
Cons: Can't think of anything.
Excellent 8.5
Pros: The front desk was very accommodating. We checked in and when he found out we were not flying out til 5pm, he gave us a late checkout no extra charge. It was a very relaxing stay
Okay 5.1
Pros: The hotel staff was very nice.
Cons: This is not an airport hotel. It is a long way from the airport. It was a 25-minute drive to get there after having waited half an hour for the hotel shuttle. In the morning, I had an 7:15am flight and the hotel shuttle to the airport does not start until 7am. The cab cost 40$.
Excellent 9.4
Pros: Convenient before or after flight. Free airport shuttle to and from the hotel and also shuttle service to local town Narita and shopping mall.
Cons: Rooms are a bit dated, but were clean and comfortable.
Good 6.2
Pros: Good location and breakfast had large selection with good quality
Cons: Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.
Excellent 8.0
Pros: The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have.
Cons: Wish there was more dining options.
Radisson Hotel Narita - Narita
Rated #9
8.0
Excellent 8.0
Based on 689 reviews
Details
Reviews
C$ 130

Cleanliness
7.8
Comfort
7.9
Location
8.1
Services
7.7
Staff
8.4
Overall 7.9 Good
Based on 4,559 reviews
Cleanliness
7.8
Comfort
7.9
Location
8.1
Services
7.7
Staff
8.4

Okay 4.2
Pros: The room was good. The lobby looked very nice.
Cons: A/C didn’t work well even we called to the front desk many times. The air felt like stuck and my boyfriend couldn’t sleep at all. We needed to leave the hotel at 4am (we planned to leave at 10am) due to the lack of good cool air in the room. The corridors and lobby felt much better but not inside the room.
Excellent 8.0
Pros: We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool.
Cons: The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.
Excellent 8.0
Pros: close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also
Narita View Hotel - Narita
Rated #10
7.9
Good 7.9
Based on 4,559 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.7
Location
9.0
Services
7.4
Staff
8.4
Overall 7.9 Good
Based on 3,491 reviews
Cleanliness
7.8
Comfort
7.7
Location
9.0
Services
7.4
Staff
8.4

Excellent 8.0
Pros: Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.
Mediocre 3.4
Pros: It was very close to the airport and staff were very friendly.
Cons: It was dirty and run-down. And it was intolerabley warm with no air conditioning or ability to open a window (I stayed in autumn).
Excellent 9.1
Pros: Stayed because of my next day flight, the place did its job and I felt comfortable. With late checkout I was able to sleep in till 2pm, flight was at 5pm
Cons: It's a bit old but still running good and clean
Excellent 8.5
Pros: Very close to the Terminal 1 of Narita airport. Free shuttle buses to Terminal 1 and Terminal 2/3.
Excellent 8.2
Pros: 5 min walk from terminal 1, it was close to flight and food if you don't want to go into town. Hotel was a little older, but good for a night. Bigger room than other Japanese airport hotels I've stayed at. They have a shuttle every 20 min to take you to terminals. On site restaurant available. And if landing late or too tired there are Family Mart food and drink machines.
Cons: A little older but clean
Excellent 8.0
Pros: It is conveniently located near the airport. Perfect to stay for a night before my flight the next morning.
Cons: Meals at restaurant is kinda pricey for the quality of food you get.
Narita Airport Rest House - Narita
Rated #11
7.9
Good 7.9
Based on 3,491 reviews
Details
Reviews
C$ 119

Cleanliness
8.3
Comfort
8.1
Location
8.1
Services
7.7
Staff
8.4
Overall 7.9 Good
Based on 299 reviews
Cleanliness
8.3
Comfort
8.1
Location
8.1
Services
7.7
Staff
8.4

Excellent 10.0
Pros: Breakfast was fine.
Mediocre 3.1
Pros: Shuttle to the airport
Cons: room smelled of mold. Most restaurants were closed. They charge a fee and a high one for Wi-Fi which is outrageous these days. Very disappointing experience.
Excellent 8.0
Pros: Great location great food and friendly very helpful staff
Good 7.0
Pros: The hotel was very conveniently located close to the airport and provided transportation to and from the airport. It also had very good food outlets, which is convenient for such a location. The room was clean and comfortable but not what I expected for a 5 star hotel.
Cons: The bathroom was not well maintained...
Good 7.0
Pros: Hilton Narita is a really good option when you just need a overnight close to the aiport. From the airport it is 30 minutes and towards around 20 minutes. The breakfast is according international business hotel standards, really good. The staff is really friendly and helpfull.
Cons: Like all business hotels, Hilton included, they can have quiet high rates, which I would not pay for one overnight. But if you do some research on the internet you can find some good deals every now and then, like I had. The prices in the bar were a bit unreasonable as well. A cup of coffee for 900 yen (about 8 euro) is expensive.
Good 6.3
Pros: The location near the airport to take the plane back home.
Good 6.7
Pros: International standard airport hotel with all the usual facilities
Good 6.3
Pros: The location, near Narita airport was the most important point in choosing the hotel. It's excelent for 1 night stop-overs in Tokyo. There's a free shuttle from the two Narita terminals to (and from) the Hotel.
Cons: $review.cons
Okay 5.6
Pros: Breakfast buffet was excellent. Free shuttle to the Airport was convenient.
Cons: Rooms are relatively small.
Excellent 8.0
Pros: The use of the swimming pool and closeness to the aitport. Goof value for money
Cons: $review.cons
Good 7.4
Pros: Location
Cons: $review.cons
Excellent 8.0
Pros: Clean and comfortable.
Cons: They charge everything which includes the fitness gym. Those should be complimentry.
Hilton Tokyo Narita Airport - Narita
Rated #12
7.9
Good 7.9
Based on 299 reviews
Details
Reviews
C$ 207

Overall 7.9 Good
Based on 10 reviews
Good 7.7
Pros: Inexpensive Clean accommodations Very friendly and helpful staff Shuttle bus service to airport
Cons: Farther away from the airport than expected Aging property
Sky Heart Hotel Narita - Narita
Rated #13
7.9
Good 7.9
Based on 10 reviews
Details
Reviews

Overall 7.0 Good
Based on 2,002 reviews
Marroad International Hotel Narita - Narita
Rated #14
7.0
Good 7.0
Based on 2,002 reviews
Details
Reviews
C$ 115

Overall 7.0 Good
Based on 2,765 reviews
Excellent 8.8
Pros: Bathroom was spacious and clean
Cons: More pillows would be nice.
Excellent 9.4
Pros: Great value! For what we paid, I was pleasantly surprised.
Cons: Wish they had a fitness center
Good 6.5
Pros: spacious room and english speaking/ helpful receptionist
Cons: bath tub is dirty :-( I took a dip then realized that the water is too murky!
Okay 4.0
Pros: Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.
Cons: Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Excellent 10.0
Pros: No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance.
Cons: None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Mediocre 3.1
Pros: Convenient airport shuttle.
Cons: Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
Excellent 8.8
Pros: This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price.
Cons: Sort of a small bathroom
Excellent 8.8
Pros: Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again.
Cons: Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
Excellent 9.4
Pros: Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
Okay 5.7
Pros: The room was clean and comfortable, and like other airport hotels in Tokyo, was capable of being completely blacked out with sliding shutters.
Cons: I paid for a room that included breakfast for a day stay on a 13.5 hour layover, but breakfast stopped at 930. I arrived at 10. The restaurant wasn't even open, so I had to eat food from the lobby convenience store, which was only okay. Since this hotel offers day stays for such travelers, they should have better hours for the restaurant, or not charge people for meals they can't eat. My room was right next to the elevator and quite noisy, so luckily I had earplugs. Also, when I walked up the staff was unfriendly, saying that rooms were all booked before I could even say I had a reservation. Even when I did say I had a reservation, the lady seemed like I might not be able to get a room, and overall seemed unenthusiastic about helping me. This attitude was definitely a strange anomaly to encounter in Japan, not at all the usual level of politeness, so they should probably improve their customer service.
Excellent 10.0
Pros: Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
Mediocre 2.5
Pros: Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.
Cons: This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
Okay 5.7
Pros: I stayed in the Narita Port Hotel only one night and I can say that it is located ten minutes by bus from the Narita Int. airport. The bus which connects the hotel and the airport is free and easy to get from the airport. There is also a little shop in the hotel where you will find what you need during your stay. Good price, location and facilities.
Okay 5.7
Pros: the breakfast
Cons: The Courtesy Shuttle bus to down town Narita, the bus driver did not indicate to us which stop to get off down although he knew we wanted to go down town and we asked him several times. We ended up on a 50 min round trip back to the hotel and then ended up needing to catch a taxi - not impressed by the service provided
Good 7.0
Pros: Convenience to airport
Cons: There was not a comfortable chair in the room. One chair had high back and sides--nowhere to rest my arms.
Excellent 8.0
Pros: The hotel was well situated and easy for travel to the airport and on. It was very quiet and the staff were very helpful
Okay 5.3
Pros: Near Aeon shopping mall and Narita airport
Good 7.7
Pros: shuttle bus to/from airport; English-speaking staff; huge room with v comfortable bed; adjustable AC; 24-hr food vending machine
Cons: lack of drinks vending machine; no coffee, only green tea in room
Okay 5.7
Pros: cheap hotel, fast internet, adequate fitness room, small shop to get your snack fix, free bus to take you to the airport. i chose it only because i had to spend a night close to the airport before taking another long haul flight.
Cons: a bit worn-down and sad. staff not tremendously friendly
Okay 5.6
Pros: Access to free shuttle to Airport and Naritta metro station and shopping mall
Cons: no pool
Narita Gateway Hotel - Narita
Rated #15
7.0
Good 7.0
Based on 2,765 reviews
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