Pillows were flat and when guests requested for 4 more pillows for 2 guests, housekeeping refused to provide 4 but insisted on providing only 2 pillows.
4 stars
Hotel Mercure Wien Westbahnhof
Photos of Hotel Mercure Wien Westbahnhof
Overview
Experience Austrian hospitality at Hotel Mercure Wien Westbahnhof. After a good night's sleep in our comfortable rooms, start your day with a hearty breakfast buffet. We have 6 conference rooms for business travelers. Enjoy special delicacies in the hotel restaurant. Convenient parking garage and free WIFI throughout the hotel.
Latest deals for Hotel Mercure Wien Westbahnhof
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hotel Mercure Wien Westbahnhof
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Electric kettle
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Quiet street view
- Seating area
- Slippers
- Inner courtyard view
- Telephone
- Carpeted
- City view
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Laundry
- Laundry facilities
- Laundry service
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Spa
- Sauna
Reviews of Hotel Mercure Wien Westbahnhof
7.7
Good
3964 verified ratings
Wonderful
1287
Very good
968
Good
743
Okay
371
Fair
288
Mediocre
147
Poor
161
Summary of reviews
Guests say
Guests appreciate the excellent location of the hotel, being close to public transport and central attractions. The staff and service received high praise for their friendliness and attentiveness. However, many guests expressed dissatisfaction with room size, often describing it as extremely small and uncomfortable. The breakfast options were also criticized for being limited and served cold. Some reviews noted a certain unfriendly attitude from the hotel management, which detracted from the overall experience.AI-generated from customer reviews
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Score by provider
7.5 out of 10
50 reviews
8.4 out of 10
5 reviews
6 out of 10
1 review
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Location
Felberstrasse 4, 1150 Vienna, Vienna
What's nearby
- MuseumsQuartier1.7 km
- Naturhistorisches Museum Wien1.8 km
- Maria-Theresien-Platz1.9 km
- Kunsthistorisches Museum1.9 km
- Parlamentsgebäude1.9 km
- Volksgarten2.1 km
- Burgtheater2.2 km
- Hofburg2.4 km
- Spanische Hofreitschule2.4 km
- Albertina2.4 km
- Wiener Staatsoper2.4 km
- Schönbrunn Palace2.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:30 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Mercure Wien Westbahnhof
Low season | August |
|---|---|
High season | June |
Average price (weeknight) | C$ 123 |
When to book a room at Hotel Mercure Wien Westbahnhof
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
Top tips for your stay at Hotel Mercure Wien Westbahnhof
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Value for money | 7.7 |
|---|---|
Distance to downtown | 2.8 km |
Nearest Airport | Vienna Intl |
Distance to airport | 19.2 km |