Recent Reviews
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9.6
Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience
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6.3
Tried to make up for lunch with getting first choice for breakfast. I was in the last row of the plane and found myself treated like essentially second class citizens due to being in the back, as we did not get any selection for the first meal service, and there werent enough hot snacks ready when they got to us so they had to make new ones which took an extra ten minutes. (By the time the snack was served it was long after meal service too, so we were already quite hungry). It just made for an annoying experience feeling like because we were at the back, we had to just take what we were given. They could make more of an effort to make sure ALL passengers are treated well.
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7.2
We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us.
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6.0
Wonderful staff, always smiling even though they were exhausted! Too many kids. The child seated by me kept kicking me and climbing on me during the whole 13.5 hour flight. His parent did nothing. I had a 20 hour layover in Sydney arranged after the flight was booked due to changes.
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4.6
Staff was great, captain was funny he said "When I turn off the fasten seatbelt sign you can move about in our spacious cabin!". I think he was joking! Super tight, cramped aircraft. You could hardly even turn around in the aisle!
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9.6
I really like the atmosphere of the plane. The entertainment was amazing we received complementary noise canceling headphones and a little travel kit. The crew was very kind and well attentive. We were in economy and the seats aren't that comfortable. Being someone with back issues this was not a great thing. With a 14 hour flight I got very little sleep with the discomfort. This issue is easily fixed by upgrading
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5.6
Plane is new, well kept 7kg limit for carryons is complete bollocks Going down a flight of stairs, across the tarmac, and up a flight of stairs to get on and off the plane reminds me of Propeller days, not 737s. Inflight entertainment: no displays. BYO smart phone and make sure the VA app is pre installed Cup of Soda is $3. Tried to add a 5th piece of luggage, but because it was booked through Kayak, I had to pay $70 a bag. (Blocked from adding bags) Overall: don't book using Kayak. Use VA site. And do homework before you pack.
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5.0
Virgin was responsible for our transfer and did very little to help their international travelers
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8.6
Good selection of movies Usually on long international flights I've been on, passengers are able to drink more wine and the crew is more helpful in providing the service. Virgin crew wasn't keen on allowing wine drinking outside of dinner, and my flight experience was negatively affected by this.
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4.6
Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits.
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9.6
Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience
review from
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9.6
I really like the atmosphere of the plane. The entertainment was amazing we received complementary noise canceling headphones and a little travel kit. The crew was very kind and well attentive. We were in economy and the seats aren't that comfortable. Being someone with back issues this was not a great thing. With a 14 hour flight I got very little sleep with the discomfort. This issue is easily fixed by upgrading
review from
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8.6
Good selection of movies Usually on long international flights I've been on, passengers are able to drink more wine and the crew is more helpful in providing the service. Virgin crew wasn't keen on allowing wine drinking outside of dinner, and my flight experience was negatively affected by this.
review from
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6.3
Tried to make up for lunch with getting first choice for breakfast. I was in the last row of the plane and found myself treated like essentially second class citizens due to being in the back, as we did not get any selection for the first meal service, and there werent enough hot snacks ready when they got to us so they had to make new ones which took an extra ten minutes. (By the time the snack was served it was long after meal service too, so we were already quite hungry). It just made for an annoying experience feeling like because we were at the back, we had to just take what we were given. They could make more of an effort to make sure ALL passengers are treated well.
review from
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6.0
Wonderful staff, always smiling even though they were exhausted! Too many kids. The child seated by me kept kicking me and climbing on me during the whole 13.5 hour flight. His parent did nothing. I had a 20 hour layover in Sydney arranged after the flight was booked due to changes.
review from
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4.6
Staff was great, captain was funny he said "When I turn off the fasten seatbelt sign you can move about in our spacious cabin!". I think he was joking! Super tight, cramped aircraft. You could hardly even turn around in the aisle!
review from
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5.6
Plane is new, well kept 7kg limit for carryons is complete bollocks Going down a flight of stairs, across the tarmac, and up a flight of stairs to get on and off the plane reminds me of Propeller days, not 737s. Inflight entertainment: no displays. BYO smart phone and make sure the VA app is pre installed Cup of Soda is $3. Tried to add a 5th piece of luggage, but because it was booked through Kayak, I had to pay $70 a bag. (Blocked from adding bags) Overall: don't book using Kayak. Use VA site. And do homework before you pack.
review from
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5.0
Virgin was responsible for our transfer and did very little to help their international travelers
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4.6
Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits.
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