|Top route||Tijuana Rodriguez to Guadalajara Miguel Hidal|
|Top airport||Mexico City Benito Juarez|
Easy travel, nice flight attendants. Less time to get luggage.
Plane was comfortable but it took over an hour to drop off our bags. Poor communication
Volaris seems to always have a problem getting to our destination on time!!
Economic flight is good even selecting priority seat and boarding for $10 more was worth it. But, the seats were totally worn out with no more padding on the bottom to the degree that we could feel the metal supports. In Mexico city they told us which Banda to pickup our luggage, but everybody realized on their own after 30 mn that they put the luggage on a totally different one on the opposite end. Good thing ours had priority, the luggage came out, but the rest of the people didn't know what was going on.
Volaris is the worst. Two flights canceled.
Boarding was late and baggage retrieval took one hour
2/2 flights taken with this airline and boarding process was horrible, delayed flight and no onboard service
No entertreiment on board. Food options to purchase were lame Cancun airport was a TOTAL chaos... Connecting from Tropic Air private terminal to main terminal is not good. A shuttle running at certain times takes passengers to terminal 4 ONLY. My option was a US$20 cab ride for a 5-min ride or else I would have lost my connection
I paid for two baggage by accident and I just took one checked bag, I did not get a refund, the worst costume service. At check i was just 1 or 2 persons working and a long line.
4 hours delayed
Boarding procedure was just awful, if you have older family members who can barely use phones dont get them on this airline, they require you get your own boarding pass through the app and pay for your baggage there also which the app sucks, even after you pay you have to show them you paid if not they will charge you again ohh and they charge you $15 to print your pass which is crazy every other airline clerk does this procedure at the counter and prints it for you, and they dont even give you a wheel chair even if you requested months ago, never again in my books.
There could be better organization at the airport. It seems we are all cattle lining up for slaughter!
The ticketing employees are horrible. Had me waiting over an hour with minimum communication.
Pésimo servicio y actitud de sobrecargo. Parece que no han entendido que trabajar en una empresa de servicio implica necesariamente una actitud positiva. Confrontar al pasajero siempre traerá consecuencias negativas. Imponer en lugar de explicar para convencer, es verdaderamente innecesario e implica un enfrentamiento y sobretodo la sensación de abuso de la autoridad conferida. “El que no vive para servir, no sirve para vivir”
Volaris has no Wi-Fi, or in flights entertainment. New plane comfy, they were on time for all flights
Excellent customer service
2 horas de retraso sin darnos explicación
Very good customer service
Everything was seamless. The staff where very nice and bilingual
In my opinion everything.is good, friendly staff
Flight was delayed 45-minutes.
Fresh food for sale, not everyone likes chips and coke. Seat mechanisms not working,
Flight was OK but delayed. Arriving in Guadalajara was chaotic and no directions to the appropriate band for luggage delivery was announced. Horrible experience.
Delayed for 5 hours and then when we finally did land, they kept us on the tarmac for half an hour
For a low cost airline it’s ok. Boarding was a bit chaotic. You have to pay handsomely for any food or beverage. The plane was comfortable and clean enough.
Everyone was rude. From the check- in desk to the crew, they could use all use a re-training on proper customer service. I had to beg for a wheelchair for my 71-year old father, when I was initially told it’s too late to get one.
On board Volaris flights, cabin baggage should not exceed 57x40x33cm. If your hand luggage is bigger, the Volaris assistance team will most likely ask you to pay extra for checked luggage.
Volaris offers direct flights to 65 cities in 6 different countries. Guadalajara, Tijuana, and Mexico City are the most popular cities covered by Volaris.
Volaris concentrates most of its flight operations in Mexico City.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Volaris.
Pitching itself as a low-cost airline with affordable prices and streamlined amenities, Volaris has grown to become a significant member of the North American aviation industry since commencing operations in 2005. Based in Santa Fe, the carrier has additional hubs in Guadalajara, Mexico City and Tijuana.
The majority of international flights are scheduled north towards cities across the United States, while flights are also available to the Central American countries of Costa Rica, El Salvador and Guatemala. Volaris Costa Rica was established as a subsidiary of the main carrier in 2016, taking on the responsibility of more services within the Central America region.
Volaris only offers Economy seating, meaning there is no class separation between customers. Passengers are allowed to bring pets as carry-on luggage, providing that the animal and their cage weigh less than 22 lb. Vaccination records and health certificates must be presented prior to the pet being allowed to board the plane.
An exclusively Airbus fleet of aircraft is operated by the airline, with most being narrow-body planes that are suited to medium distance flights. The A320 and A321 families of aircraft are most common and can hold between 174 and 230 passengers. The colorful pixelated logo of the carrier is visible on the tail of the fleet with a black background. New planes introduced to the fleet are given a name, such as Ricardo or Stephany, which are then inscribed on the fuselage underneath the Volaris branding. Keep an eye out to see if the aircraft you are traveling on has been named.