Pros: I thought the stewardesses outfits were cute. And of the four different planes I flew with them, 2 attendants actually smiled. the pilot flying us into KEF from EWR was very pleasant and did his best to update us as to why we stayed in the tarmac for an hour after landing.
Cons: There was no updates when our flights were delayed. No information given. The baggage fees are ridiculous. Any small bag with wheels was classified as large and "required" an egregious $70 fee. Because I couldn't pay cash at the check-in desk I was directed then misdirected to a desk of agents that were ignoring people on line. A stewardess chose not to wake everyone in my aisle to confirm our belts were fastened, only the person whose fastened seatbelt was visible (that's me). And all the way through the attendants were frigid and unpleasant to travel with.