Phoenix Park Hotel

The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous.

Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.

Good stay overall

The hotel itself was pleasant despite being under repair such as an out-of-service elevator. The convenient location was key for us as we arrived and departed through Union Station, just a couple of blocks away. It's also reasonable walking distance to the capital building, China Town, Verizon Center, Pennsylvania Avenue, etc. The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating.

The amenities were bare bones. No frig in room, no comp breakfast or wine hour. The fitness center was a little lacking as well: small space and there were free-weights, but no benches on which to use them. The water pressure in the shower was very weak. It was like trying to shower with a toy squirt gun. Check-in could have been a bit smoother: we arrived around noon, so we had previously requested an early check-in (normal check-in is 3:00 PM and this is not explicitly stated until you complete your booking). We were told over the phone early check-in would not be possible. Once we arrived, we went to the hotel anyway to see if we could store our bags. It turned out we were able to check in early, so I'm not sure why were initially told that early check-in was not possible. Service at the restaurant was poor. We went for lunch after checking in. I ordered a drink after we were seated and I did not receive it until after we were finished eating and had received the check. There was some kind of problem with their taps. They were apologetic and did provide the drink for free since it took so long, which was nice.

We arrived 5 hours early just to store our luggage while we planned to eat lunch and take a quick tour around our hotel. We were greeted at the front desk by a nice young lady that assured us our room was already ready - a huge plus to us...Everyone was extremely helpful, friendly - would definitely stay at this hotel again. Union Station being a stones throw a way was BIG plus!! The Dubliner - oh, the food here is excellent. Highly, highly recommend eating here. The extra amenities did not go unnoticed. Chocolates, Irish Cream, Bath Robes, Umbrella to use!

Nothing was disliked by my husband or I.

Convenience to Union Station. Excellent facility.

excellent service and friendly staff

The hotel staff are extremely helpful and accomodating. The hotel is very well kept and welcoming. The attached restaurant is fun and has good quality food for great prices. The hotel is conveniently located within one block of a major shopping centre with direct metro access, so very easy to get around the city.

Swimming pool in the hotel, or one nearby would be a major asset for families with children.

I like the proximatey to the Capital and the Mall and to Union Station. Taxi fares to other parts of the city are not to bad and the metro is right there at Union Station.

There is no shopping near by. This is a business and residential area for government.

Excelent.

No

The hotel was centrally located, within walking distance to all the major attractions and union station.The staff and room were excellent and we enjoyed the food and drink in the pub.

friendliness of staff, hotel position, cleanliness

breakfast staff rather indifferent