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|"Comfortable beds, nice area."||(in 12 reviews)|
|"It was nice and quiet"||(in 7 reviews)|
|"The room was very clean and comfy"||(in 26 reviews)|
|"Not a lot of water pressure."||(in 4 reviews)|
|"Horrible customer service."||(in 5 reviews)|
|"Cleaning staff do clean well."||(in 16 reviews)|
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The staff. They kicked me out for no reason.
The owners were the rudest people I have ever met. We were staying here because of funeral services for my grandfather and aunt. The owner started yelling at us for having too many people in one room as we were all trying to get my 97 year old grandmother from the wheelchair to the bed. He didn't believe us when we tried to explain that we had booked 4 rooms and each room would have 4 people. We ended up getting a refund on 2 of the rooms, but the other 2 were used and could not be refunded. Due to the holiday weekend, we could not find any other hotel to stay. So we ended up driving an hour to go home. It was the worse night to end such an emotional day. These people have no compassion. I Understand that they are trying to enforce their rules, but show some compassion when you see an elderly woman and little kids. Worse encounter with a hote ever.
With a stay at Walnut Inn & Suites West Covina, you'll be centrally located in West Covina, within a 15-minute drive of California State Polytechnic University Pomona and Del Norte Park. Featured amenities include a 24-hour front desk, coffee/tea in a common area, and a vending machine. Free self parking is available onsite.
based on 501 reviews
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Most Popular Landmarks
- West Covina City Hall 0.4 km
- Del Norte Park 0.4 km
- Glendora Square 1.4 km
- Eastland Center 4.6 km