The Winchester Hotel & Spa

The pool and spa facilities were excellent. The evening meal was lovely and the bar staff and waitresses were very good, polite and helpful - very good service!

We were told to park at the rear of the hotel at a cost of £12. We then overheard reception staff telling some guests when they were booking in that you could park at the front of the hotel (council run car park), pay a small fee and then it was free from 6pm Saturday evening and all day Sunday. I moved my car, paid 70p for the council car park and saved ourselves £11.30! Reception should make all guests aware of this rather than trying to obtain more money! Secondly, upon checking out at reception we were asked if we wanted to charge the same card that we had booked with to which we agreed. The receptionist then proceeded to process 'a' payment! We asked what she was doing, and how much for to which she quoted the figure - I asked to see the breakdown of the bill FIRST then we would agree to make a payment once we were happy. They should NOT be taking a payment 1. without telling us the total amount and 2. without seeing a breakdown of the bill. Reception 'service', for our stay, was very poor and didn't leave us with a good experience - they are the 1st and last impressions of any hotel in my opinion!

Very good breakfast enjoyed using ol and facilities

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Comfortable bed Good shower Relaxing jacuzzi

The suana was out of order. No good last minute spa deals. Spa area didn't seem too relaxing. Limited gluten free options, toaster for GF food was not appropriate.