Quality Inn & Suites Outlet Village

A bit shabby

The beds and pillows were comfortable. The tv worked. It's conveniently located. Easy parking. Friendly staff. The A/C until t worked well and was not too noisy as are some I have experienced in budget hotels.

By 8:45am, much of the breakfast items were out. By 9am breakfast items were taken away. I feel they should offer breakfast until 9:30 or 10. 9am is too early to end it. Also, the carpeting was fraying in spots. There was a water issue on our first morning - the shower was hot only. There was no other option- it was either take a really hot shower, way too hot, or none at all. This was fixed for the rest of my stay. My room lacked an ironing board and iron. I called for one, waited 35 minutes, called again, was told "oh, I forgot, I'm so sorry" and waited 10 more minutes for it to be brought to my room. Lastly, since it's not the level of vote for room service, they should have more vending machine options. They have a machine for drinks, and a very old machine for snacks...very old...like an antique...with about 20 snack items. Overall, the hotel needs a little facelift, and a little more attention to the breakfast.

Water?

Nothing

Went to shower and no water then went to call the front desk and no phone. They switched our room for us quickly. Walked into new room and unemptied garbage cans and used toilet awaited us. Had to fix the bed rails as they were not in grooves and therefore bed was unlevel. Went to bed with ac going to wake up to it being off and unable to turn back on. Best part of room was upgraded TV.

Don't waist your money

Very dirty and rat smells and very poor customer service and very old and no maintenance at all I won't recommend it please pay a little more and get something else but this is not good

Old and need of update.

Convenient. Staff was helpful.

Bathroom and lavatory was not maintained or upgraded in years.

Filthy and in need of a remodel

Responded to the refund request quickly and graciously after complaint had been filed through corporate

Walked into the room. Looked around. Took photos to send to customer service to support my refund request. Left. Was on property for 15 minutes

Missing the mark

I wouldn't bring a family here. Not worth the few bucks you save. Even a little sketchy.

Convenient location, only.

Was not very clean from the front door inward. I was disappointed. Smoke alarm in room not functional, with dirty cover on night table. Lobby not clean, would not eat complimentary continental breakfast for this reason.