Quality Inn & Suites Outlet Village

Don't waist your money

Pros: Very dirty and rat smells and very poor customer service and very old and no maintenance at all I won't recommend it please pay a little more and get something else but this is not good

A bit shabby

Pros: The beds and pillows were comfortable. The tv worked. It's conveniently located. Easy parking. Friendly staff. The A/C until t worked well and was not too noisy as are some I have experienced in budget hotels.

Cons: By 8:45am, much of the breakfast items were out. By 9am breakfast items were taken away. I feel they should offer breakfast until 9:30 or 10. 9am is too early to end it. Also, the carpeting was fraying in spots. There was a water issue on our first morning - the shower was hot only. There was no other option- it was either take a really hot shower, way too hot, or none at all. This was fixed for the rest of my stay. My room lacked an ironing board and iron. I called for one, waited 35 minutes, called again, was told "oh, I forgot, I'm so sorry" and waited 10 more minutes for it to be brought to my room. Lastly, since it's not the level of vote for room service, they should have more vending machine options. They have a machine for drinks, and a very old machine for snacks...very old...like an antique...with about 20 snack items. Overall, the hotel needs a little facelift, and a little more attention to the breakfast.