Hotel Casa Del Gobernador Zacatecas

Both during check-in and check-out, the staff was rude and unprofessional. In addition, no staff member was able to express himself in English at least. Of course this is not an issue, unless it is stated on the website. Just like Wifi. There too the hotel was grossly in default, although this was announced via booking. There was no mention of hot water, or a hygienic and not cesspool-smelling bathroom. For this price I don't think it's necessary to mention that this should be okay. Unfortunately, also here the hotel was in default. As a bouncer we got some more cockroaches in the room. We didn't get any sleep either, because of the noise inside the hotel as well as outside the hotel. Whether it was because of the deafening water pump as another disgruntled guest suggested at breakfast, or because of the total absence of insulation against passing traffic: the result remains the same: sleeping was not an option here. When one thinks that the agony should come to an end, and everything can be flushed with a good breakfast, the last disappointment is not yet noted. Soft coffee and an empty bowl of fruit. After insisting (!) we got some toast. An attentive and disgruntled guest of the hotel shared a cake that he himself had gone to get out of disappointment in the neighbourhood. I like to pay for quality, and as a former hotel and catering worker I also know that sometimes something can go wrong in the hotel business. No problem, sh*t happens. But such a chain of unprofessional and arrogant behaviour and inadequate service, I don't understand. I am therefore surprised that booking.com wishes to associate itself with this establishment. I would like to take this opportunity to ask for compensation for this particularly unpleasant experience.