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Missed Connection

Cons: Didn’t even get to take this flight due to our first EasyJet flight being delayed.

Horrible Service from EasyJet

Cons: Our flight was delayed an hour and a half so we missed our connection and then the EasyJet customer service did nothing to help us find another flight. Even though we booked the trip as a package, they claim they don’t service connecting flights so the financial responsibility to book a new flight would be on us. No compensation was offered even though it was the airlines fault our flight was late and made us miss a connection that we should have had plenty of time to make. Then all they wanted to do was charge us for a new flight, no other options were offered and the staff was very rude and appeared not to care about helping us. We did have to book a new flight but we did so with another airline. I don’t want EasyJet getting any more of my money and won’t book with them again.

Pros: Fly leaves on time

Cons: Seat too small and did not move, no entertainment and no food

The Sad State of Air Travel...An Industry ready to be Disrupted

Pros: I don't recall liking much of anything.

Cons: The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership.

Cons: The terminal was vary fare, no one to ask you supposed to keep some body at main terminal to guides us where to , I should say every body suffered today

Cons: Over two hour delay , blaming traffic control , when no other flight was delayed ?