Hertz did the usual insurance trick to increase the price from E1480 to E2140. Which is to say that the price YOU gave us did NOT include insurance. The fact that insurance isa going to cost another E700 should be included in your website or theirs. The only alternative offered to us was to take ALL the risk, or pay what we paid (E700) - leaving a E2,500 per event excess, or pay a further E400 (total E1,100) for comprehensive cover.
We were 'upgraded' to an electric vehicle and it ended up costing us so much on time and money to charge the vehicle because it was used for a long destination. There was no explanation on how the vehicle worked, it was just presented as a 'gift' of an upgrade. We also required assistance on Sunday night and no one in France or North America was able to help. The keys somehow got locked in the car and we were told to wait until 9am on Monday to contact the rental office. We had to request assistance from towing company. They also blocked €1000 on my credit card for incidentals. I was not impressed by the cleanliness if the car. I think someone ran a family rag over it too'clean' it. Perhaps these are the French standard but the carpets were not clean neither and I took them out to shake them.
Getting invoice when returning vehicle
We booked and fully paid for an automatic car with Hertz via Kayak. At that pick up Hertz said our booking was an electric car which wasn’t specified anywhere in our booking. We ended up having to top up 20-40 euros per day to get a petrol/diesel car: 20 euros additional for manual, or 40 euros additional for an automatic. Our booking specified automatic car but no use we had to pay extra to get an automatic petrol/diesel car.
I prepaid through Kayak. I got to the Hertz office a couple of hours after the designated pick up time, but figured it was not an issue since I prepaid for the entire reservation. I have had the same situation in the US and in Canada, so why should this be different? But it was. The agent told me that my reservation had been cancelled because I was over an hour past the start of the reservation, and that there were no more cars available. When I pushed back and said that the 'policy' which she was relaying was nowhere in my rental agreement with Kayak nor in any other experience that I had previously with Hertz, suddenly two cars were available, but both at a markup over what I already paid. I needed a car, so I paid it. I will follow up with Hertz as well to let them know of this issue. Buyer beware - Hertz in Paris (at least the 99 Rue Rivoli location) is shady!
Excellent
