The SPG club lounge was nice. Offered fresh fruit and drinks any time of the day. Location was easy to navigate around.
Our hotel room was booked 3 weeks in advance. When we arrived we were told that the room style we had book had been all sold out. We were then told we were being "upgraded." The new room we had was a smaller room with two queen beds instead of one king. The only upgrade to the room was were on the 15th floor in the Starwood Preferred Guest rooms. But the room smelled like cigarettes the entire stay. There was a paper posted outside of the elevator on. FBle against the wall saying there have been complaints of the floor smelling of cigarette smoke & reminding everyone that this hotel was completely non-smoking. But other than that nothing was done to rid the floor of the terrible smell.
access to airport.
Good Price/Great Staff
Loved the staff and their attentiveness.
Surprised they charge for wifi, breakfast, and all that jazz.
The shuttle service was great.
I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
I loved the Sheraton
Room are up to date and clean
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport.
Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
The staff was extremely helpful and nice!
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming!
Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Conveniently situated within walking distance of Albuquerque International Sunport, Sheraton Albuquerque Airport is the perfect place to recharge after an eventful day of travel. Take a moment to unwind in our spacious rooms featuring free high-speed Wi-Fi, ergonomic workstations, flat-panel TVs and luxury bedding. Once you're rested, grab a drink in our lobby lounge or settle in for dinner at our onsite restaurant, Rojo Grill. Our favorable location makes it easy to visit a loved one at Kirtland Air Force Base, catch a game at UNM, or attend a seminar at Albuquerque Convention Center. Our Albuquerque hotel provides all of the comforts of home and then some. Stay on track with your fitness routine in our state of the art fitness center featuring cardio equipment and free weights. For those looking to have a more relaxing afternoon, our Albuquerque airport hotel features a sparkling outdoor pool that is sure to please.
Based on 1,427 reviews
Policies vary by room type and provider.