The SPG club lounge was nice. Offered fresh fruit and drinks any time of the day. Location was easy to navigate around.
Our hotel room was booked 3 weeks in advance. When we arrived we were told that the room style we had book had been all sold out. We were then told we were being "upgraded." The new room we had was a smaller room with two queen beds instead of one king. The only upgrade to the room was were on the 15th floor in the Starwood Preferred Guest rooms. But the room smelled like cigarettes the entire stay. There was a paper posted outside of the elevator on. FBle against the wall saying there have been complaints of the floor smelling of cigarette smoke & reminding everyone that this hotel was completely non-smoking. But other than that nothing was done to rid the floor of the terrible smell.
access to airport.
Good Price/Great Staff
Loved the staff and their attentiveness.
Surprised they charge for wifi, breakfast, and all that jazz.
The shuttle service was great.
I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
I loved the Sheraton
Room are up to date and clean
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport.
Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
The staff was extremely helpful and nice!
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming!
Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Enjoy familiar comforts and genuine Southwestern hospitality at the Sheraton Albuquerque Airport Hotel. As the only full-service hotel located on Albuquerque International Sunport (ABQ), our front door is just 200 yards from baggage claim. Our complimentary 24-hour shuttle runs to and from the airport. Boasting dramatic views of the Sandia Mountains and the Rio Grande Valley, we’re conveniently located near area attractions such as Historic Old Town, the eclectic Nob Hill, the University of New Mexico, the ABQ Bio-Park, and several golf courses. Settle in and enjoy the comfortable amenities in our 276 modern guest rooms, such as the plush Sheraton Signature Sleep Experience. Stay connected to home or the office with Wireless High Speed Internet Access, and enjoy the convenience of an ergonomic work area, a 37-inch flat screen television, and Starbucks® coffee and Tazo® teas. We’ve thought of everything you need for a memorable stay. Refresh yourself in our outdoor pool with mountain views, or get re-energized with a workout at Sheraton Fitness. The Rojo Grill and Rojo Lounge have been thoughtfully redesigned, making it easy for you to relax, socialize, and enjoy the cuisine of New Mexico. With over 12,000 square feet of flexible meeting space, we can easily and efficiently welcome any event, like banquets of up to 460 people and groups of up to 350 in a classroom and 630 in a theater. All meeting rooms feature High Speed Internet Access and the latest audiovisual amenities. We look forward to giving you a warm New Mexico welcome at the Sheraton Albuquerque Airport Hotel.
Based on 1,373 reviews
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