Mercure Hotel Amersfoort Centre

The fact that we were close to the beautiful city of Amersfoort.

We didn't like the mess up with our checkouts they claimed we had 2 nights to still pay for and having been told we used their restaurant for breakfast when we didn't. We paid for the accommodation on arrival as well as a 50€ payment to cover any contingencies which would be fully refundable if there were no contingencies, of which there weren't. We had a train to catch and they assured us they would check with other staff when they arrived and refund the monies to our accounts. That was for a stay for 4 nights beginning on the 10th of July. As of the 8th of August we still have not had any monies put back into our accounts and this is after a phone call to them over one week ago as to why,we were assured that the monies had been released. We asked for email confirmation of that and verification of where the monies had been deposited. So far we have had no email response and no monies have been deposited. It is a very poor show on the part of an international hotel chain and we definitely would not recommend them to anyone on our experiences of their service.

By checking in 50 EUR deposit was taken, by checking out the deposit was not returned as the receptionist could not find a record that I actually staid in the hotel. I was there 5 days :) Receptionist was not even looking for a solution on how to solve the issue, just kept telling there is no record, I cannot find papers and so on.

By checking in 50 EUR deposit was taken, by checking out the deposit was not returned as the receptionist could not find record that I actually staid in the hotel. I was there 5 days.