Premier Inn Ashford North

Room was spotlessly clean, large and very comfortable. Though situated quite near a busy road, the hotel does not suffer from traffic noise and I had a very good night's sleep. All staff were courteous, friendly and helpful - not something one can take for granted these days!

The rate commonly advertised on tv, "from £29", was not available, even though I booked three weeks in advance. Still, £49 is quite competitive. Breakfast is not included in the room price.

Small and very friendly. The lady at reception was extremley helpful and welcoming and made a great fuss over all the children in the party. Nothing was too much trouble for her.

In general the hotel was fine except for the bed which was frankly quite unacceptable.Went to bed dog tired and my wife in particular kept waking up on and off all night because of the mattress,which was frankly well overdue for replacement.Being a long suffering Brit I intended to complain and repay Premier by never staying with them again.After I complained to the Receptionist ,Sophie, in the morning I was frankly taken aback when the cost of the room was refunded on the spot under your "Good Night Guarantee".For this reason and the attitude of your staff we will certainly stay again if the need arises.

A poor mattress which Premier addressed by way of a refund.