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Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa
Grand Mercure Auckland
8 Customs Street, Auckland 1010, New Zealand
+64 9377 8920
Cheapest
rate per night
8.6
Excellent
based on 1,073 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Booking.com | C$ 155 |
| getaroom | C$ 228 |
| TripAdvisor | C$ 298 |
Good to know
Value for money |
7.7 |
|---|---|
Distance to city centre |
0.1 km |
Location rating |
9.4 |
Nearest Airport |
Auckland Intl |
Distance to airport |
17.9 km |
Rooms
Standard Rooms
C$ 155+
Bed type
Provider
Nightly base price
Unknown
C$ 155
per night
Superior Rooms
C$ 228+
Bed type
Provider
Nightly base price
Unknown
C$ 228
per night
Reviews
Pros
| "Super friendly and helpful staff." | (in 221 reviews) |
|---|---|
| "Great location & very helpful staff!" | (in 201 reviews) |
| "Lovely room and helpful staff." | (in 188 reviews) |
Cons
| "The street noise was terrible." | (in 34 reviews) |
|---|---|
| "Needs better double glazing." | (in 7 reviews) |
| "Room service food was poor" | (in 19 reviews) |
Traveller rating
596
222
55
16
1
Time of year
Traveller type
Show reviews that mention
+
| great location | in 546 reviews |
|---|---|
| small room | in 501 reviews |
| staff were friendly | in 488 reviews |
| comfortable bed | in 180 reviews |
| room service | in 128 reviews |
| water view | in 124 reviews |
| noisy at night | in 115 reviews |
| noise at night | in 110 reviews |
| view room | in 91 reviews |
| bit daunting | in 60 reviews |
| downtown auckland | in 37 reviews |
| queen street | in 36 reviews |
| walking distance | in 34 reviews |
| skybus stop | in 30 reviews |
| valet parking | in 20 reviews |
| double glazing | in 11 reviews |
| friendly staff | in 6 reviews |
| close to metro | in 4 reviews |
| clean room | in 3 reviews |
| breakfast was good | in 2 reviews |
| close to the airport | in 2 reviews |
| good room | in 2 reviews |
| spacious room | in 2 reviews |
| bathroom sink | in 1 review |
| bathroom small | in 1 review |
| good breakfast | in 1 review |
| hotel is great | in 1 review |
| parking available | in 1 review |
| room and beautiful | in 1 review |
| room lovely | in 1 review |
| salzburg | in 1 review |
-
ExcellentJan. 201710.0
- water pressure in shower - toiletries - staff - cleanliness and size of room - great view - great proximity to all
-
ExcellentMay 20168.2
Great location. Staff very helpful.
Room small & needs updating.
-
PoorJun. 20152.0
tired, loud and dirty
The Attica bar
It's pretty has-been and tired - the rooms are loud, not sound proof, dirty floors, rickety heaters and tired bathrooms.
-
OkayNov. 20105.7
The location of the hotel was excellent. It was very clean and the staff were friendly and efficient.
It was impossible to keep the room cool. The air conditioning was inefficient and it always felt humid.
-
GoodNov. 20106.7
great location to everything.great value for money.
would prefer if there was free WiFi in the rooms.
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About
Overview
Set in lively Auckland CBD, just five minutes from Auckland Ferry Terminal, Grand Mercure Auckland offers a library, an express check-in and check-out feature and conference rooms. It is situated a brief stroll from Queen Street and Viaduct Basin.
There are a variety of amenities available to guests of the hotel, such as babysitting/child services, a 24-hour reception and valet parking. In addition, the multilingual staff are on hand to provide assistance. The hotel also features a well-equipped gym.
The elegant rooms at Grand Mercure Auckland have free wireless internet access, a flat-screen TV and a mini bar. They are air conditioned and offer an in-room safe, a private bathroom and a refrigerator.
As well as a sophisticated and relaxed bar, the hotel has an on-site restaurant serving international cuisine. Alternatively, there is a large selection of international restaurants nearby.
Grand Mercure Auckland is within walking distance of University Of Auckland, Skycity Auckland and Sky Tower. The hotel is also close to the area's well-known clubs and pubs, plus Auckland Town Hall is within walking distance.
Features
8.6 Excellent
based on 1,073 reviews
8.9
Cleanliness
8.7
Comfort
8.8
Staff
7.7
Value for money
Check in |
2:00 PM |
Check out |
11:00 AM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Fitness centre
Free Wi-Fi
Disabled Access
Babysitting or child care
Business centre
Internet
Concierge service
Cribs available
Currency exchange on-site
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Wake-up service
Storage available
Terrace/Patio
Linens
Towels
Elevator
Library
Body soap
Breakfast in the room
Carpeted
City view
Conditioner
Desk
Electric kettle
Flat-screen TV
Free toiletries
Heating
Newspapers
Private bathroom
Private parking
Radio
Roll-in shower
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Tea/coffee maker
Telephone
Toilet
Toilet paper
Trash cans
TV
Valet parking
Walk-in shower
Wi-Fi available in all areas
Fax/photocopying
Ironing service
Special diet menus (on request)
Pay-per-view channels
First-aid kit
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Process in place to check health of guests
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Delivered food is securely covered
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Safe
Pets not allowed
Parking (surcharge)
Daily housekeeping
Express check out
Coffee shop
FAQs when booking at Grand Mercure Auckland
Where is Grand Mercure Auckland located?
When is check-in time and check-out time at Grand Mercure Auckland?
Does Grand Mercure Auckland offer free Wi-Fi?
Does Grand Mercure Auckland offer free parking?
Does Grand Mercure Auckland offer free airport shuttle service?
How far is Grand Mercure Auckland from the airport?
Can you bring pets to Grand Mercure Auckland?
Does Grand Mercure Auckland have a pool?
Location
Most Popular Landmarks
- Queen Street Shopping District 338 m
- New Zealand Maritime Museum 0.5 km
- Sky Tower 0.6 km
- Albert Park 0.7 km
- Viaduct Harbour 0.7 km
- Aotea Square 0.9 km
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