The Fitzwilliam Hotel Belfast

Good location in the heart of the city

We had to move rooms due to a leak so they said. We were told we would be upgraded for the inconvenience but it was a smaller room. Moved again but but just the same so no upgrade. Over priced hotel for what you get, expected more won’t be going again. Oh and no car park so had to park and walk in, not good really

The room itself is comfortable and have all you need from good smelling products in the shower to mint pastilles in a very fantastic writing/amenity set in the room. The hotel generously provide you with bottled water (2 per day) and have a turn down service (fantastic cleaning staff). Bed, pillows, blanket and bed linen is good but not amazing. Location of the hotel is very good, you are close to everything.

There are two things that we did not appreciate with the hotel. Firstly, not once did the staff in the reception (or concierge) say hello to us when we passed by the lobby to/from our room - not even a smile. Would have made a much nicer impression if staff atleast once during our 3 night sleep could have looked up and smiled or said hello. Secondly the breakfast was £20 per person and such a disappointment. We were told we needed to let the reception know the evening before if we were to take the breakfast (to get a better price) after our first day try we did not take it again but ofcourse on the bill when checking out 3 days breakfast charged. The hotel adjusted quickly but I wonder what the thing with "must tell to get a better price" was about. Also we found the breakfast having small selection, took long time to get coffee to the table, not freshly baked bread and ell did not meet our expectations.

Friendly and helpful staff. Great location and a good breakfast.

Last minute booking due to a cancelled flight. Due to events in town the first night was £529!!!