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Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Cons: Staff rude and short

Pros: Nice attention and good food. Plane and seats are confortable

Pros: Co pilot chat

Cons: Couldn’t sleep - seat didn’t recline properly

Cons: Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination

Pros: The crew were really welcoming, which is not always common on BA.

Cons: The entertainment system is tired, and the selection could be a lot better.

Pros: My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination

Cons: Delayed and missed my connecting flight. Total cluster.

Pros: Nothing

Cons: Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested

Cons: The crew/attendants were very efficient and listens to the passengers. They went the extra mile to accommodate.

Pros: The crew was good

Cons: The entertainment on the plane should be upgraded and wifi should be provided

Cons: The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway

Cons: Constantly late! Unreliable and missed my connecting flight, AGAIN!!!

Pros: I’m pleasantly surprised that this ancient plane made it across the Atlantic

Cons: Broken entertainment system, no charging ports, broken window screens, broken reading lights, no AC. Plane was too old to be in service

Pros: Nothing

Cons: The flight should have been on time rather than 2 hours late. The Gate agents should have been more honest about what was happening.

Pros: Extremely nice crew!

Cons: Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room

Cons: Our luggage was lost and the flight was 1.5 hours late.

Pros: everything

Cons: price and reliability