Chateau De Boracay

The rest of the staff we encountered were all so nice, happy, sociable and helpful.

There was an integrity concern here. We arrived a few hours earlier than the 2pm check-in time. The front desk lady promised to assign our group of 5 in ground level rooms and called housekeeping to prepare rooms 101 and 106. She promised to give us a call once the rooms are ready as we decided to have lunch 1st. She never did call. When we came to collect the keys, she said that our rooms were 106 and 303. When questioned, she denied that she promised us anything at all. When we insisted that she did, she came up with a story about assigning the room to a family with old people. I doubted the authenticity of her story. Thereafter, I requested for a change of room for the 2nd day. She turned down the request because she said the hotel will be fully booked and no room will be available. I purposely sat down at the lobby during check-in time on our 2nd day and there she was, giving away rooms in the 1st floor left and right. Next, I updated our booking from a twin sharing room to a triple sharing room upon check-in and paid for the difference in price. I found out on the following day that the number of occupants was not updated. Only 2 people were registered in a supposed triple sharing room for which I paid for additional charge. How did I know? Another staff confirmed that only 2 occupants were registered in the room and given the fact that only 2 breakfast coupons were provided for a supposed triple sharing room. The front desk lady said, it is 'ok' because she knows that there were 5 people altogether for both of our rooms. On check-out day, as we were about to leave, I asked for an official receipt for the additional payment I made. It was only then that she wrote down a receipt for me. In addition, room 303 had an unfresh smell. The management should look into this matter.