Pros: The Asheville drop off was exactly that. Once we found out where to leave the vehicle, it was very quick and they were very friendly.
Cons: There were no signs indicating where to leave the car. There were signs for every other rental company, but none for Thrifty.
12 Dec 2016
Pros: Price of the rental was great and the van was comfortable while driving it.
Cons: Two seat belts were broken and I was told there was a fee to drop off at another location. I was called to drop off at another location which caused confusion because never got an answer until I called the person back again. Van was very nasty on the inside when I picked up and I had to vacuum van out.
23 Jan 2017
Pros: I didn't end up renting the car because there was a hidden fee that doubled the price. When choosing a rental on kayak, I specifically looked for unlimited mileage. When I told the cashier I was driving to saint Louis he said it was out of my zone and would double the price. So I did not rent the car.
6 Mar 2017
Would never use Kayak or Thrifty again....
Pros: Nothing...see my headline....
Cons: It turned that I paid twice as much as I was originally quoted. Take note future Kayak users! This is the first time that I used Kayak and Thrifty..will never ever use this service and car rental again!!!
9 Mar 2017
Things I didn't like
Pros: The car
Cons: Service attendant.She was really crabby. My car wasn't cleaned. No wind shield wash. Was charged $about 49.I drove it less than 50 miles.Was charged $14 for gas to refill it. Needle hadn't moved.couldnt drop it off at airport. Staff in Greer S.C. Awesome when I returned it( was picked up in N.C.) shuttle to airport was great
15 Mar 2017
Overcharged for employee Error
Pros: Nice car
Cons: The first employee i dealt with was VERY rude/
Second one rang my return time in wrong, then charged me later for it.
7 Apr 2017
Pros: Price on the car was extraordinarily low.
Cons: Took 30+ minutes for the van to pick us up at the Asheville airport.
Checkin counters had 1 computer working.
People waiting a long time to get car.
Expected a regular car, got a Ram Hemi 4 door pickup- just for me.
10 Apr 2017
Cons: There was a fee for being driven to the rental office. I don't remember seeing that charge online and wasn't happy about it. I think a cab would have been cheaper. It was a $10 charge.
It wasn't the small car I had reserved, got an upgrade to a suv which made things more difficult getting in and out.
10 May 2017
Pros: Car was newish with low miles, quick drop-off.
Cons: Location hard to find, not at airport, no signage on street or building - just faded, worn off Hertz sign; understaffed, nice staff but not focused; received a dirty car (mud on floor, dirt on seats, dirty all over outside) inside and out and was asked to accept it had to wait additional 30 minutes for staff to take car offsite to be washed. Car had been smoked in and sprayed with smoke 'cover-up' which made all who entered car smell; car ran mostly fine but strained on the highway with engine running high rpm; tried to scare into buying insurance.
Cons: location. won't rent again from dollar. did not realize dollar was 2 miles from airprt. if I had known that ,I would have rented from someone else. also I was originally told I would have to pay,a dropoff fee for dropping it before the office opened at 8. this didn't make sense and was ultimately waived.
10 Nov 2015
Pros: Got a great vehicle for low price.
Cons: Service was slow. My departure flight was early, before office opened. Told to leave car in short term parking, but was not told there was a $35 charge for this! Was told I could pre-pay my gas for $2.05 a gallon, was not told they would charge for a full tank no matter how much gas was in tank. ($40)
No I would not rent again from them!
13 Dec 2015
Pros: Good gas mileage.
Cons: No electric door or window openers. Didn't know they even still mad cars like that.
14 Dec 2015
Couldn't have been better
Pros: Car was clean inside and out. Check in was a piece of cake and drop off here I'm Asheville after hours worked fine.
24 Dec 2015
Pros: It was an automatic
Cons: The interior smelled like vomit. Joanne entered beginning mileage wrong.
6 Jan 2016
Dollar never told us if we used a debit Visa we wo
Cons: We have full auto insurance on our regular vehicle.
22 Jan 2016
Cons: Insurance expensive
10 Jul 2016
Pros: Rep was polite
Cons: Didn't rent, wanted a $200 deposit that I wouldn't get back for a week with for a one day rental at $32. Not worth it, went to Avis.
20 Jul 2016
Difficult to Find
Pros: Car had low mileage and clean, and staff was good.
Cons: Off airport, finding the location is made more difficult by the Dollar signage being small and obscured by the building when coming from the west. Very busy road so easy to drive by, which we did twice.
26 Jul 2016
Pros: The special effort made by the Hertz agent to get me out of my dilemma of the Budget office being closed.
Cons: Due to a flight delay we arrived late in Ashville and discovered the "off site" location for the car rental was closed. This created a major problem and it took over an hour to make special arrangements with Hertz to get a car. Overall it was a terrible experience. The only consolation was that the car was an upgrade to what I had reserved for almost the same price.
Pros: The car was comfortable and clean and we really enjoyed have the Sirius XM radio. It helped to have the entertainment on our 14 hour drive to and from Kansas City! Absolutely no problems. Customer service was great at pick up and drop off.
Cons: Would have been nice to have a CD player so we could listen to audio books.
22 Mar 2017
Pros: Staff at location was nice.
Cons: They didn't have a cleaned vehicle for us. Found a box of uneaten chicken wings under the passenger's seat, several hours into our trip. Not happy about that or that they were not prepared for us to pick up a vehicle that day, even though we had made reservations several days in advance.
21 Nov 2015
Car had mehanical problems
Pros: Great gas mileage of the car
Cons: Car had a "wobble" noise from one of the wheels
16 Jan 2016
I love hertz!
Pros: Always excellent service!
3 Oct 2016
Pros: another great rental experience with Hertz. they have never failed me.
22 Nov 2016
Service was awful
Pros: The car itself.
Cons: The pickup took forever. The employee was new and no one was there to help him. He made mistakes. The car was under someone else's name when I went to drop it off. The drop off also took forever.
15 Mar 2017
Hertz would not honor reservation
Pros: Nothing. Awful experience.
15 Mar 2017
Non-Hertz Like Experience
Cons: I had to wait at AVL while a car was received in and then the car had not been cleaned while also being two classes. Slow the one I ordered.
In ATL at turn in. Slow response and confusion in prioritizatikn process which delayed my departure. Also unable to provide me a receipt at turn in.
27 Mar 2017
Pros: Drop off took less than 30 seconds
Cons: A little trouble with processing paper work and billing. Staff very pleasant and helpful
19 Dec 2017
Very helpful employee
Pros: Maggie explained everything in thorough detail. Her attention to customer service is unprecedented. I have never rented with her to before but I will if Maggie is the standard.
Cons: The blue tooth was impossible to connect to, and then when you plugged the use into the car to charge your phone it would not play through the car speakers. So basically impossible to hear directions and to listen to your own music. This sucked. Further more the back seats in the car looked like they were attacked by a cat. And the car absolutely needed some engine/transmission work done. I rent cars frequently and this is my first bad experience. Just a sub par rental car. But I am renting another car today, hope for the best.
22 Jun 2016
Great service no hassle and good price
Pros: Price, service and availability. They usually upgrade me too. The car was excellent.
3 May 2016
Pros: Nothing. Terrible customer service
Cons: The lady who gave the car to me didn't have my car, didn't offer to refund the difference of the smaller car. Worst car experience ever.
25 May 2016
Cons: When I was returning the car, looks like your system is too complicated or not user friendly because clerk was doing too much with computer, this took a while.
10 Jul 2016
Took my reservation. Didn't have a car for me.
Pros: Said the cars that were there were reserved for other people. I said on well I have a reservation also, how come you aren't honoring mine but you're honoring theirs? No response. Got upset with me like it was my fault. Finally reached the conclusion that I could take a 12 passenger van as its the only car there that wasn't reserved. Again I don't know why my reservation wasn't as important. Anyway, I booked an economy car, so when I asked for a discount on a 12 passenger van as it is way to big for my use and will cost way more in gas mileage, she balked at me and acted as if I were crazy for even suggesting such a thing. Terrible customer service and overall lack of understanding of how to run a business.
20 Jul 2016
"Reservation" does not mean that Budget will actua
Cons: I went to pick up my mid-sized SUV to find out that Budget did not have it and wouldn't have it. They indicated that they were not responsible for this error as someone else who was supposed to return the vehicle extended and they have no control over that. They offered a "full sized" car or 4-door pick up instead - for a higher cost (of course because they were more expensive options). Seems like if they don't have the car they promised, they should make it right without additional expense. I did agree to the sedan they offered (what choice did I have?) and then compared their list of scratches to what was really on the car. Many more on the car than what they reported, including ding in windshield and tape residue all over the inside of the windshield, which I had to scrape off with a razor so that I could see clearly on my trip. The car was dirty - food in the seat and smeared on the back of the front seat. I will pass on Budget as an option in the future.
11 Oct 2016
Pros: Easy and quick
Cons: WOuldn't have wanted to stay long-- smells like tires!!
15 Oct 2016
Pros: They did not have a car.
Cons: They did not have a car.
31 Dec 2016
Car was located at off-site rental location, not a
Cons: The car I reserved was located 22 miles away off airport location. Internet booking did not indicate this at all. Agent at airport had me pay higher rate for a one day rental then gave incorrect information regarding swapping out the cars the next day. Paid twice as much for a smaller car and endured the hassle of dealing with the whole mix-up while on vacation. Budget just lost another customer.
Pros: The car got great gas mileage which is what I was looking for a business trip I had to take.
Cons: The car was dirty inside! There was still trash in it when I got in. The cup holders and every crevice was crusted with who knows what. There were no floor mats so lots of stains. Glad I didn't have to take any clients in there with me! The windshield wipers needed to be replaced desperately which I didn't know until I had to drive on the highway in the pouring down rain and could barely see! They could do a lot better with the maintenance of their cars. Seemed like a bunch of young guys working there who couldn't have cared less.
19 Nov 2016
Will continue to use them for rentals
Pros: They to me to where my car was parked to get my luggage and back to my car when i returned.
They provide a safe close parking lot for convience.
10 Dec 2016
Pros: the staff were great and helpful, the car was clean and fine.
Cons: I HATE that they fill it up only half way and expect you to figure out how many gallons to fill it up half way. It feels like a cheap trick to get more money without really saying so and it makes the whole experience negative. Why do car companies do this. It's SO obvious. If they would state it up front before renting, it's different, but I didn't know. I will go back to Budget because they give me a full tank of gas. It may not be a lot of difference but I hate being taken advantage in ways that don't feel honest.
27 Mar 2017
SUV Weekly rental
Pros: Virtually brand new vehicle - perfect!!
Cons: Location (but not a deal-breaker)
27 May 2017
Fast, friendly, forgiving
Pros: Easy pick up & drop off, and they were kind when I had a flight delay that impacted my return. Car was in good shape, good value for the money.
23 Sep 2016
Pros: Enterprise did not hav a vehicle for us. Paid for insurance but not able to rent the car.
16 Nov 2016
Cons: Hard to understand all the controls, and it had no manual.
13 Mar 2017
Pros: I dropped the car of at Entreprise Asheville NC. These folks were even nicer, faster and more professionals than the other ones... if that is even possible. Overall, it was a very positive experience.