Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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9.2
Cons: Excellent customer service. Definitely will book again
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10.0
Easy In, Easy Out
Pros: Nicole & Brian were great; efficient & pleasant.
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8.0
Pros: Liked that they had a large SUV on Sunday
Cons: Line to get car was too long and car was really dirty inside.
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2.0
No car available even if reserved
Pros: They tried to call
Cons: It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2.0
Cons: I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4.0
Cons: Waited for an hour for a dirty car that had an error message on the dash.
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10.0
Pros: Great service. Very convenient checkout.
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2.0
Reservation cancelled.
Cons: Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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10.0
Nice experience
Pros: New car, lots of miles, no problems. Staff was very friendly and helpful. Best value for money you can get in the area.
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10.0
Pros: It was good experience, the service and the type of the car Cadillac I loved it.Thanks.
Cons: Nothing
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7.2
Car wasn't there, but then everything was fine
Pros: Did their best after screw-up, reduced price a bit. Car was excellent.
Cons: After calling twice to confirm a minivan would be ready, it wasn't. They had to call around and find one, then drive me there and waited to have the car vacuumed.
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7.6
Picking up a car that stinks like POT that is NOT filled up SUCKS.
Pros: The guy was nice.
Cons: Car was 1/2 full of gas! Smelled like cigarettes and pot. Had no windshield washer fluid and I had to ask for it and then wait 20 min. They had to move cars to let me out which also wasted 10 min. Understaffed. Car was new but had a bad shifter that wouldn't go easily from park to reverse/drive. Door molding was falling out. Trim on top was popped out.
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9.2
Cons: Excellent customer service. Definitely will book again
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10.0
Easy In, Easy Out
Pros: Nicole & Brian were great; efficient & pleasant.
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10.0
Pros: Great service. Very convenient checkout.
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10.0
Nice experience
Pros: New car, lots of miles, no problems. Staff was very friendly and helpful. Best value for money you can get in the area.
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10.0
Pros: It was good experience, the service and the type of the car Cadillac I loved it.Thanks.
Cons: Nothing
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8.0
Pros: Liked that they had a large SUV on Sunday
Cons: Line to get car was too long and car was really dirty inside.
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7.2
Car wasn't there, but then everything was fine
Pros: Did their best after screw-up, reduced price a bit. Car was excellent.
Cons: After calling twice to confirm a minivan would be ready, it wasn't. They had to call around and find one, then drive me there and waited to have the car vacuumed.
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7.6
Picking up a car that stinks like POT that is NOT filled up SUCKS.
Pros: The guy was nice.
Cons: Car was 1/2 full of gas! Smelled like cigarettes and pot. Had no windshield washer fluid and I had to ask for it and then wait 20 min. They had to move cars to let me out which also wasted 10 min. Understaffed. Car was new but had a bad shifter that wouldn't go easily from park to reverse/drive. Door molding was falling out. Trim on top was popped out.
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2.0
No car available even if reserved
Pros: They tried to call
Cons: It is completely unacceptable for a specific car type not being available after a successful reservation: I reserved a mid-size car and told only a pick up was available. Sure, I am going on a six hour drive and I want to double my gas expenses... Hopefully they will get sued, class-action possibly
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2.0
Cons: I reserved a car. When I showed up, I was told they were out of cars. When I asked for help - e.g., can you find me another car in the area? - I was basically told to buzz off. In the end, I had to go to the Oakland airport to find a car, wasted three hours, and paid an additional $140 because THEY DIDN'T SAVE ME THE CAR I RESERVED.
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4.0
Cons: Waited for an hour for a dirty car that had an error message on the dash.
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2.0
Reservation cancelled.
Cons: Enterprise called me at 9 am on the morning I was scheduled to pick up the car to let me know that they were sold out of cars and would not be honoring my reservation. They also said that all locations in my immediate area were also sold out of cars. I had to scramble to find a car from another rental place. I will not be renting from this location again.
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