Guest reviews
Overall rating
7.4
Good
Based on 3,906 reviews
Cleanliness
7.3
Comfort
7.2
Pick-up/Drop-off
6.5
Value for money
7.0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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4.0
Pros: Absolutely nothing was positive about this experience.
Cons: The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.
review from
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2.0
Pros: Nothing
Cons: Everything
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4.0
Had to pay an extra day that I didn't want!!!
Cons: I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.
review from
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3.6
Terrible customer service
Pros: Price
Cons: I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.
review from
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5.6
Long Wait and Overchanrged
Pros: My Upgrade
Cons: I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.
review from
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10.0
Going the extra mile
Pros: It was super easy to get the vehicle and drop it off. The Toyota Corolla was clean and very comfortable drive. They even called a Lyft for us to get to the BART station.
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5.6
Don’t use their gas!
Pros: The car was very clean
Cons: They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.
review from
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8.4
Terrible error in pickup time
Pros: Great customer service and employees,
Cons: Contract said pick up at 12 PM but the location was closed at 12 PM so this caused an in excusable delay
review from
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2.0
Cons: They were closed at the pick up time I booked. I haven't received a refund.
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9.6
Excellent customer service
Pros: Both representatives during pick up and drop off provided an spectacular service, welcoming, fast and cordial.
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10.0
Pros: a very friendful Guy to show the car and clean the windows
review from
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6.8
Cons: when I arrived to pick up the car they don't had one. I had to wait around 2 hour to take it. They don't accept debit car
review from
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10.0
Going the extra mile
Pros: It was super easy to get the vehicle and drop it off. The Toyota Corolla was clean and very comfortable drive. They even called a Lyft for us to get to the BART station.
review from
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9.6
Excellent customer service
Pros: Both representatives during pick up and drop off provided an spectacular service, welcoming, fast and cordial.
review from
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10.0
Pros: a very friendful Guy to show the car and clean the windows
review from
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8.4
Terrible error in pickup time
Pros: Great customer service and employees,
Cons: Contract said pick up at 12 PM but the location was closed at 12 PM so this caused an in excusable delay
review from
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6.8
Cons: when I arrived to pick up the car they don't had one. I had to wait around 2 hour to take it. They don't accept debit car
review from
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4.0
Pros: Absolutely nothing was positive about this experience.
Cons: The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.
review from
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2.0
Pros: Nothing
Cons: Everything
review from
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4.0
Had to pay an extra day that I didn't want!!!
Cons: I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.
review from
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3.6
Terrible customer service
Pros: Price
Cons: I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.
review from
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5.6
Long Wait and Overchanrged
Pros: My Upgrade
Cons: I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.
review from
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5.6
Don’t use their gas!
Pros: The car was very clean
Cons: They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.
review from
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2.0
Cons: They were closed at the pick up time I booked. I haven't received a refund.
review from
Other suppliers in Berkeley scored
Where can I find Hertz car rentals in Berkeley?
1061 San Pablo Ave., Hertz car rentals
Address
1061 San Pablo Ave.Hours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |
Phone
+1 510 558 1438FAQs about renting a car from Hertz in Berkeley
What is the most popular rental car from Hertz in Berkeley?
Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Berkeley.
How many car rental locations does Hertz have in Berkeley?
Hertz has 1 rental location in Berkeley. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?
Yes
