Pros: The woman at the front desk was kind but very new and clearly overwhelmed - there were no cars at all. I did receive a car but it took forever

Cons: We got there and were informed they couldn’t confirm same day rentals and there was no car for us. We had to book a different car using a different platform from a different location. It was a waste of our time and energy.

RUDE All Around! No customer service

Pros: Nothing except I decided never to attempt securing a rental car there again.

Cons: The was no customer service at all and they only offered me a different location at twice the rate I was originally confirmed for.

Pros: N/A

Cons: Reserved car 2 weeks in advance. Get a call 4 hours before pickup time to tell me there are no cars. Had to scramble to find a car at another company.

Pros: Car was in good condition and tank was full. Nice new car. No cigarette smell. I enjoyed driving it.

Cons: Arrived at pickup time and no cars were available. Didn't get a car until an hour and a half later after waiting in the lobby. The agent said she was waiting for a fleet of cars to arrive from the airport and had no idea when they would arrive. Many others with reservations that morning ran into the same problem. We all had to wait for the cars to be returned. Hairy situation! I felt bad for the agent working that day. It wasn't her fault that there were no cars available but we did all have reservations.

Pros: I was not able to rent at my location in Durham, NC... Budget has a Budget and Avis rental located off of Guess Rd by North Gate Mall