Car hire at Raleigh Raleigh-Durham Airport

almost double charged for insurance

Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.

Pros: It was nice being able to pick the car. However, there were only three cars available.

Cons: When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.

Costly 1 way trip!

Pros: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Cons: One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!

Hidden fees, dishonest company

Pros: So called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!

Cons: Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.

Cons: --dirty car --very, very banged up car --service on both sides was unclear, disjointed

No gas

Pros: Rental process was fairly quick.

Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.

wrong car, replacement had to be brought back and

Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van

Gas, dirty and late

Pros: Nothing.

Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract. The car was dirty The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.