6.0
almost double charged for insuranceCons:after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.Reviewed 5 May 2017
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8.0
Cons:$50 for prefilled gas is rediculus when the rental filled up with $15.Reviewed 4 May 2017
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10.0
Pros:Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.Cons:The entire process was seamless - great job, Hertz!Reviewed 3 May 2017
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6.0
Pros:It was nice being able to pick the car. However, there were only three cars available.Cons:When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.Reviewed 1 May 2017
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9.2
Easy, fast, efficientPros:Smooth process. Good price.Cons:The car smelled like smoke. That was the only negative thing we experienced.Reviewed 22 Apr. 2017
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5.6
Costly 1 way trip!Pros:One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!Cons:One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!Reviewed 20 Apr. 2017
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9.6
VWJetta rentalPros:Comfortable & economical vehicle which met our needs well. Pick-up and drop-off were quick and easy. Personnel were pleasant, helpful, and professional.Cons:Vibration in front end at 70 mph -- either alignment issue or a tire balancing problem -- made it less pleasant than it could have been.Reviewed 18 Apr. 2017
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10.0
Pros:The car performed perfectly and it was the right size for a few friends and me.Cons:NothingReviewed 14 Mar. 2017
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2.0
Hidden fees, dishonest companyPros:So called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!Cons:Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.Reviewed 10 Mar. 2017
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3.6
Cons:--dirty car --very, very banged up car --service on both sides was unclear, disjointedReviewed 13 Feb. 2017
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10.0
Pros:Pick up was easy, drop off was easyCons:The car smelled like cigarettes. My daughter has asthma, we had to ride with the windows down in 35 degree weather!Reviewed 17 Jan. 2017
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9.2
Pros:Ease of booking and price.Cons:It was difficult to determine the interior size of the vehicle when booking. The Jeep Compass was too small for 4 adults and a car seat, so we had to upgrade to a larger vehicle to drive home, and incur additional costs.Reviewed 29 Nov. 2016
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