Daily cleaning, installation of cabin HEPA filters on flights to Raleigh
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Scores according to KAYAK customer reviews
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Cons: "The flight scheduled was 1 hour 30 minutes late"
Pros: "They didn’t want to help"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Everything about delta"
Cons: "No food on board and we were hungry"
Cons: "No charging outlet."
Cons: "The crew"
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Cons: "Nothing. Every thing was great"
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Cons: "Food, cramped seating."
Cons: "Customs massively backed up. Somewhat disorganized"
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "My wife’s and my headphone connections would not work."
Pros: "see aqbove"
Cons: "see above"
Pros: "The food"
Cons: "No entertainment"
Pros: "The staff was incredible the plane was great. right on time"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Cons: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "I would like more detail about traveling companions displayed."
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Staff were great.. landed smoothly"
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Cons: "The flight crew and staff were all great!"
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Cons: "The delay on the runway"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Cons: "Top marks for WestJet!"
Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."
Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Cons: "The boarding"
Cons: "My baggage did not arrive in my final destination"
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."
Cons: "Issue handling for delay"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Cons: "Crews were good"
Cons: "Lil late"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "Staff are cute"
Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."
Pros: "Option to watch movies on your device"
Cons: "Not useful if you don’t have a device"
Cons: "slight delay in takeoff but otherwise good"
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."
Pros: "The wifi inflight service"
Cons: "No food, only snacks."
Pros: "Everything was great"
Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."
Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"
Pros: "It was very enjoyable all round."
Cons: "Too short"
Pros: "They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet"
Cons: "Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu"
Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."
Pros: "The service its good"
Cons: "One baggage did not arrived"
Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"
Cons: "No TV screens, but there was an alternate"
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"
Cons: "No meal on the plane"
Cons: "Food options not much variety"
Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"
Cons: "Everyrhing was great"
Cons: "There is none."
Pros: "Only the boarding was good"
Cons: "My luggage was damaged"
Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."
Cons: "Seat space was too tight"
Pros: "There were no issues whatsoever, all went as planned."
Pros: "It was fast, friendly and over all made me impressed."
Pros: "Please continue this route, we love belize. Only airline flying direct."
Pros: "Crew was amazing and seats were very comfortable"
Cons: "Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me"
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Not a thing"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "The modern aircraft made the flight super smooth."
Cons: "The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane."
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Cons: "Our flight was cancelled and your service sent a vague email which didn’t even hit my inbox - please in the future write the name of the destination in the “your flight has changed” email and possibly call someone to let them know."
Cons: "Crew and staff were lazy and hostile almost I have to say."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Pros: "The service"
Cons: "One lady from the crew member was asked to take the trash and she row her eyes when she was asked. That was not very professional."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Everything was really good"
Pros: "Everything was great"
Pros: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Pros: "The crew kept us informed and the flight attendants were nice awesome plane!"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Cons: "My luggage wheel was broken :("
Cons: "Aeroport and the waiting"
Cons: "Online check I was a waste of time- tried 10x and failed called the airline and "customer service' was clueless and contradicted herself. The flight itself was well into the 90 degree range. My family's shirts were soaked with sweat. Eggs were gross. And this was $500/tix for coach. I would rather fly Sprirt or a vlaue line than this."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Cons: "They lost my luggage, when I have a very important return to Mexico. This airline is an exact clone of American Airlines, which are known for their horrible and disgusting customer service. They said I should have my luggage by tomorrow, but I don't believe it as this isn't the first time with me flying with them and they loose my luggage (it's take them 3 days to return my luggage and there was never reimbursement for the receipts of clothes and items I had to purchase because they were in my bag they lost!). Your mediocracy isn't going to make you a legacy airline AEROMEXICO, this is an AVgeek who has work for the industry!"
Pros: "Good legroom"
Pros: "attention, service , time"
Cons: "There's nothing i didn't like"
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly."
Cons: "Both flights were delayed, neither due to weather. It made transferring to our next flights feel like absolute chaos, where even the people were scrambling. The plane for the longer flight (SFO - CUN) was a visibly older plan and the seats felt like sitting on concrete. Also, it didn't notify me while booking that the seats in front of the exit row didn't recline (or I missed it somehow), and the seats didn't just not recline - they actually leaned forward a bit! The seats themselves were VERY tightly packed - likely the tightest I've ever been in."
Pros: "At least this one is on time."
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Cons: "In both ways I was not given a seat until the lats minute. I was not offered the chance of choosing my seat before."
Cons: "Our flight to mexico was fine .. it was our return flight from cancun to tijuana that was a mess .. our flight was over booked so they caught us an early flight to mexico city to try and work something out, we rushed through security made it to the flight then was told we were going to be booked to guatelahara ( spelling ) instead .. had to wait 3 hrs then another 4 hr delay to get to tj. Did not upgrade out flight in fact they separated us on the 2nd flight even though there was 1st class seating available . They did give us a lunch and dinner voucher but it was only enough to share a meal and a drink. We lost out video entertainment which was also a let down."
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "an employee in Mexico City, Alejandro, assisted me get on the next flight with no problems. i was stressed when my bags were very late but he assisted me get a new ticket and i was impressed with his professionalism despite this stressful situation for him. my whole flight was looking to him for assistance"
Pros: "Fell asleep"
Pros: "The crew was friendly and helpful"
Cons: "The flight was not socially distanced"
Pros: "Everything was how should be"
Cons: "I like how you are now."
Pros: "Everything was on time considering the heavy Holidays travels."
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "Food quality"
Cons: "Honestly? Not much could have been worse. Long delays, rude employees, lost bag with no help at all a day later. Say on tarmac for 2 hours with no AC. A piece of the plane fell off onto me the flight attendant did zero I’ve also had some shining star experiences but this flight wasn’t one of them."
Pros: "Nice gate agent was holding the plane for some of us who were running from International connections"
Cons: "Wish the plane was a little cooler while passengers were boarding"
Cons: "delayed and lost luggage! thanks"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "The wifi signup process not seemless with Android."
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Cons: "Horrible food"
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Cons: "Entirely too crowded."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "No complaints at all. Comfortable and on time."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Cons: "Plane not ready to go because of missing trash bags"
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Too little room for legs and cabin was colder than usual."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "on time"
Cons: "very cold"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Flight was on time and service was good"
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Cons: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "The service was excellent, and we arrived ahead of schedule."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Baggage handling is very slow. Speed it up with baggage manager changes."
Cons: "Baggage handling is very skow."
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Pros: "On time"
Cons: "Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "Good entertainment options"
Cons: "Sat near the back. Air Canada has installed new seating on this route that is absurdly close together, with truly the most inhospitable seat shape and unforgiving cushions. For a 5 hour flight, it was awful. My back hurts."
Pros: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
Pros: "Super easy flight with no hiccups"
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Cons: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
Pros: "Crew, attitude, entertainment, everything"
Cons: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
Pros: "The plane didn't crash."
Cons: "The trip took about 48 hours. After a cancelled flight I got no hotel discount. Several flights were delayed or cancelled and in the end I ended up just going to a city 3 hours from where I live and renting a car to drive home. My luggage still hasn't arrived. This was the worst, most stressful travel experience of my life."
Pros: "Not much."
Cons: "I thought Comcast service was bad. This was the worst. They cancelled my flight at the last minute, then escorted all passengers out of the gate, told us to go through customs then pick up our luggage. And said we had to call to arrange another flight, but the phones just left a message saying to call back in a few days. I was stranded with no phone, no hotel, and no flight home. Three days later, I still cannot get in touch with them."
Pros: "I liked the friendly crew members"
Cons: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
Pros: "As we approached Raleigh ~3:15am, over 4.5 hours late, the pilot apologized for the delay, which was thoughtful of him. And we arrived in one piece, so that was good too."
Cons: "While waiting for the flight, I whined on FB about our probable delay, and a friend responded with "I'm guessing that you're crammed at the end of that terminal hallway with about 10 other gates of people with no airplanes, no information, and 2 AC employees." Spot on. Apparently such delays, understaffed gates, and failures to communicate with passengers are par for the course. Friend even predicted the free bagels AC would eventually offer at the restaurant that closed 3 hours before our flight finally left. He didn't predict the multiple announcements about assorted other flights not having functional restrooms so please pee before boarding."
Cons: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pros: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The airplane was clean."
Cons: "The airline is so cheap they didn't even offer us a bag of pretzels during a five-hour flight."
Pros: "It was such a nice normal flight compared to the other flights on this trip."
Cons: "Still too much carry on to deal with before take off."
Pros: "We been flying discount airlines out of Bellingham for the last few years. How ever with the exchange rate now we decided to fly Air Canada this time. OMG what a difrence great seats more room and great service"
Pros: "Friendly staff"
Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Pros: "The entertainment"
Cons: "Having to pay to have a bit of extra comfor while traveling with a 14 months old"
Pros: "Flight attendant did his best to make light of a tough situation."
Cons: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."
Pros: "Everything went smooth no hitches at all people very nice"
Cons: "Not much"
Pros: "the flight attendant was VERY friendly and helpful. we had her on another flight as well and were very impressed."
Cons: "the flight was delayed, and there was so much confusion as to the departure gate at the airport. it kept switching and airline reps were not helpful or friendly on the matter. it was a huge mess"
Pros: "Service, attendants."
Cons: "Food for charge."
Cons: "It was cancelled."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault."
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "Delayed for no good reason. Flights were back to back way too closely so there was no time for delays"
Pros: "Movies!! Newer plane too."
Pros: "Nice aircraft. Good direct flight without the hassle of a layover"
Cons: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "All flying may have weather issues. At almost 1 am there was a wonderful ticket agent that was in charge of all of the rescheduled flights in the "basement" area of the Toronto airport. Thanks to her for her pleasant attitude."
Cons: "Lack of communication: 1. There were gate changes that just showed up on the board with no verbal announcement. 2. There were a large number of rescheduled flights on July 1, 2016. We were all "herded" into a small, hot area. It seems like this time of day has a number of late flights that don't seem to have a good plan. 3. We landed in Greensboro and the pilot walked in to tell us after the fact. Come on, an announcement before the actual landing would have been good communication."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Cons: "See above."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Food good crew great."
Cons: "Cramped seats and full plane."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Cons: "My suitcase did not arrive with me."
Pros: "A very quick trip and the aircraft wasn't crowded at all. Very nice trip."
Pros: "Everything at the airport and while flying went great!"
Cons: "When my flight got cancelled, the staff on the phone was not helpful. Also the email notification on the cancelled flight was poorly explained. I wish the Air Canada explained the situation more fully in the email. If they had, I wouldn't have worried as much as I did about my international traveling."
The cheapest airline ticket to Raleigh from Canada in the last 72 hours was C$ 222 one-way, and C$ 370 round-trip on the route from Toronto to Raleigh. The most popular route is from Toronto to Raleigh and the cheapest ticket found on this route in the last 72 hours was C$ 370 round-trip.
Raleigh Airport is 18 kilometres from the centre of Raleigh. View on Map.
Raleigh is served by Raleigh Raleigh-Durham Airport, also commonly referred to as Raleigh Durham, Raleigh-Durham, Raleigh–Durham Intl, or simply Raleigh Airport. The airport code is RDU.
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