As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
It was a red-eye, but the flight felt surprisingly quick. The seats were very comfortable, and that made resting much easier. I also want to thank the gentleman seated next to me, who graciously moved so my mom could sit beside me. We slept almost the entire way. The cabin crew was respectful in not disturbing us, while also being courteous and professional throughout. Thank you, United.
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
left on time, reasonable boarding process arrived early luggage came out quickly
The LH flight was great except for the delay at boarding. It should be announced well in tme.
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
Very nice and clean plane. Transit time between flights was tight though
Compared with other carriers business class for an overnight was not worth the extra expense.
Nothing wrong with the flight itself. But due to 2+ hrs waiting in immigration and the additional security checkup in O’hare, I nearly missed the flight.
Another late flight from United. We never got the exact reason why. When we got on the plane, the staff seemed to spend a very long time just milling around in the front of the plane. I also never figured out why the door to the cockpit was open for so long prior to leaving. All in all just a poor performance again from United. There is a reason we did not choose United for the international legs of this recent trip, overall dissatisfaction.
Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!
My original flight was canceled the day before due to mechanical issues. I had to rebook and spend $129 for a night at the airport Comfort Inn.
Delayed 2 and a half hours Middle seat next to a majorly overweight guy who took up most of my seat
One crew member, Brandy was very helpful with recovering phone lost in customs. The plane was ancient and poorly maintained. Checked baggage did not arrive with flight. Almost missed flight because if insanely short layover time. Air Canada is worst flight I have ever booked with Kayak. Wanted to charge for headsets for on flight media.
It was a nice and smooth trip. Gave a friendly environment throughout the journey.
On the final leg of my flight the male attendant was very difficult to understand while making announcements in both English and French. It’s good I already know the safety procedures as I couldn’t understand him at all. My seat mate agreed. When the women attendants spoke they were clear and spoke at a good rate making them very easy to understand. This is a safety issue.
Small commuter plane but relatively comfortable. Seats are old, Crew was courteous.
The staff are definitely not helpful, most of them were not knowledgeable I had bad experience in Canada.
Seats are more spacious than usual. It was short flight, so experience regarding food or entertainment.
It was so easy getting thru security. They did change the gate 3 times but not an issue. Boarding process was easy.
