Flight delayed, car not available anymore and money not given back (700$)
Eurocar charged me an additional €30 per day for the car considering I was late arriving. The car provided was newer with modern electronics that were not useful and almost caused for an accident multiple times. There was no choice of car and I would have lost my money to change companies. Terrible company taking advantage of customers when in need. Also, the employee assisting was extremely rude and non-apologetic.
I had filled in my flight number when booking on Expedia via Kayak. My flight was delayed for two hours, I was exhausted from the delay. At 10pm I arrived Europcar desk, and they told me my car was cancelled because I did not show up within 20minutes of the rental time, that they did not see any information about my flight because I did not book directly from Europcar but from Expedia, which did not communicate about my flight. The lady (who’s very friendly) quoted me a tripled price I would have to pay to get a car from them, I walked to the next counter and rented a car from another company. I spent, in general, two times more than what I would have spent in terms of money. And I spent also an extra 1.5 hours just queuing & figuring all these out at the airport being tired from the travel at late night and eventually arrived my destination way past midnight.
The listing on Kayak promised a convertible gas Fiat. When we got to Europacat they didn’t have that - only a non-convertible electric which we could not use due to distances we needed to drive. They charged us an additional $1000 for a different car. Totally unacceptable I’ll never use Kayak again and will make sure my friends and colleagues know how unreliable your service is.
Europcar was fine, what wasn’t was the intermediary. I’ve got a car at a fee I could not use (was exclusive to American citizens) and had to pay extra on the spot to have a fully insured car.
Great choice and friendly staff. Pretty quick drop off
