10.0
Great choice and friendly staff. Pretty quick drop offReviewed 10 Aug. 2021
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5.2
Cons:At the check-in I was informed that as the rental was done via a USA based agency and that I was using an EU based credit card and drivers licence , that I was Absolutely OBLIGED to take their full insurance... otherwise the rental would not be honored. This despite I already have a good policy with both my own car and via my gold credit card. The insurance was more than the rental. I feel lied to by Kayak , Europcar, and whatever middle-man you sub-contracted via.Reviewed 22 Jul. 2018
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10.0
ExcellentPros:The service, and the car was perfect.Cons:Europe car company is closed after midnight.Reviewed 12 Mar. 2017
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10.0
Easy customer carePros:Issue free and fast pickup and return. Friendly staff.Cons:Cannot think of any negatives.Reviewed 8 Nov. 2016
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3.2
Pros:The car we ended up getting was fine.Cons:We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our tripReviewed 2 Nov. 2016
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7.2
I have had better experiencesPros:Friendliness of staff.Cons:There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.Reviewed 21 Oct. 2016
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3.6
confusedPros:Was a little fastCons:Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everythingReviewed 8 Oct. 2016
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7.2
long wait/nice carPros:I liked the car. The drop off was fastCons:Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.Reviewed 26 Jan. 2016
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3.6
Hired a 4x4, got a 2wd. Absolutely shocked.Pros:I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too. I am awaiting a compete refund for this booking.Cons:Being given a 2wd when I specifically ordered a 4x4Reviewed 22 Jan. 2016
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