Pick-up location | Emeryville |
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Rental locations | 3 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
7.1
Good
103 reviewsCleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
7.3
Value for money
6.7
4 locations in Emeryville
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Reviews
10.0 Excellent
Mar. 2021
Cons:
Nothing8.4 Excellent
Oct. 2020
Pros:
Drop off very quick and easy.Cons:
No traveller's info transfered to the rental so we had to wait while they entered it all manually. Total cost was 31% higher than the estimate.4.4 Okay
Sep. 2020
Cons:
Took over an hour to get the car.2.0 Mediocre
Sep. 2020
Cons:
Got a text minutes before my reserved pick-up time telling me that it was cancelled. Called them up, and they shrugged it off.2.0 Mediocre
Aug. 2020
Pros:
The canceled via text an hour before pickup.2.0 Mediocre
Aug. 2020
Cons:
They cancelled my reservation by text five minutes before it was to begin. Apparently car availability isnt reflected in the online listings accurately5.3
Okay
77 reviewsCleanliness
5.8
Comfort
5.9
Pick-up/Drop-off
4.7
Value for money
5.5
3 locations in Emeryville
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Reviews
2.0 Mediocre
Jan. 2022
4.0 Okay
Dec. 2021
4.0 Okay
May 2021
Cons:
Car was not clean Wait time at counter was over an hour.10.0 Excellent
May 2021
Pros:
Pick up and drop off were very easy, easy to extend online, no hassles/fairly straightforwardCons:
Lower cost In particular, it would be nice to have the option to add the insurance for only select days of the rental where I knew I'd be driving the car.10.0 Excellent
Feb. 2021
Pros:
Staff was friendly.8.0 Excellent
Nov. 2020
Pros:
Car was very nice and clean. Drop off was very easy. Just handed over the keys to someone who walked up to the car as I arrived. Got email containing receipt.Cons:
Hertz website says there's Gold Counter Service at this location (ie, "Show your license and pick-up your keys...") Not at Oakland Marriott HLE. I specifically asked. Nope, I got the full enjoyment of waiting in line at the counter, suffering through the insurance upsell, re-running my credit card, etc.Avis
7.0
Good
14 reviewsCleanliness
8.5
Comfort
7.7
Pick-up/Drop-off
8.8
Value for money
6.5
One location in Emeryville
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Reviews
2.0 Mediocre
May 2021
Pros:
The drop-off representative was very helpful and understanding of the issues we faced with our car rental.Cons:
The car had no windshield wiper fluid and no UBS ports so we couldn't charge our phones and have the benefit of a nav system.2.0 Mediocre
Apr. 2021
Pros:
I picked my car on Friday 4/2/2021 and sropped off the same day at a dfferent location. On Monday, I received an email that I was a no-show for my rental pick upi and that a charge of $50 will be applied to my credit card. I tried to call but the cale was disconnected twice and after that there was a problem wtih a website. Absolutely a dishonest service! I am shocked!8.0 Excellent
Apr. 2021
Pros:
Staff was very helpful if not overly courteous. Convenient location and acceptable price.10.0 Excellent
Nov. 2020
Pros:
Staff is incredibly helpful, friendly and efficient with check-out and check-in.8.0 Excellent
Feb. 2020
Cons:
The price that was quoted on Kayak was $10 lower than what Avis charged me. Avis couldn’t tell me why the final price was higher.10.0 Excellent
Jan. 2017
Pros:
the price for returning to a neighborhood location vs the airport was significant. This was a little far and might have been a 30 dollar uber to the Oakland airport but I had a friend to take me anyway... So mostly I appreciated the significant savings by using off airport pick up and delivery5.3
Okay
25 reviewsCleanliness
5.6
Comfort
5.9
Pick-up/Drop-off
5.4
Value for money
4.3
2 locations in Emeryville
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Reviews
7.6 Good
Jul. 2018
Pros:
The process was smooth and easy - both for pick up and drop off.Cons:
The car smelled a bit like smoke.10.0 Excellent
Jul. 2018
Pros:
The service at the Emeryville, CA location was exceptional. We had our plates stolen. The agent, owner helped us and provided a new car immediately.5.6 Okay
Jul. 2017
Pros:
They made a mistake and gave us the wrong car at the first rental car pickup, but then they were nice enough to make it up free of charge at the second pickup location.Cons:
The first pickup location (the original), did not have any compact cars, only trucks and SUV's, which we did not want at all. So we had to take part of a day from our vacation replacing the car, which took a few hours and some very unhelpful people at the national budget phone line (when I called, I couldn't talk to any local representatives, only national and they did not seem to understand my request). The car we finally got was also not great at accelerating, which made entering the freeway a little hard every time we tried.2.0 Mediocre
Apr. 2017
Cons:
Budget didn't honor the price of the reservation, is charging us double the rate quoted in the booking. When we tried to correct the error, we've been given the run-around. We've been given 5 different customer service numbers to call and still haven't reached a representative to help sort out the issue. The staff and manager we've talked to say they can't do anything, we have to reach customer service, who won't answer the phone or emails. Plus, a part fell off the car on the highway, which I'm sure they'll charge us for too. I will never rent from Budget again!6.0 Good
Jan. 2017
Pros:
Courteous and well-intentioned staff, good car. I'd originally booked a car for pickup on Webster St. in Oakland and dropoff at SFO but they were able to change the dropoff to Webster St. in Oakland for me, which I appreciated.Cons:
I'd informed the counter at the time of pickup that I intended to drop the car off the next day. The counter failed to inform me that, due to the MLK holiday (Jan 16), the dropoff site at Webster St would close early, at 1pm. The site was closed when I arrived at 2:30pm, with a homemade sign on the door noting the early holiday closing hour. After a long call with several agents on the phone, they told me I'd need to drop the car off at Oakland airport. I spent about an hour in traffic and $20 on a taxi because the desk failed to inform me that I needed to have the car back by 1pm on Jan 16.7.2 Good
Jan. 2017
Pros:
Easy pick up and drop offCons:
We did not know about additional fee for using fast track (toll roads) before we were billed.Most popular car type | Intermediate |
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