Find reviews that mention:
3.6
Pros:friendly staffCons:The car was not ready when I went for the pick up and I have been asked to come 1 hour later. Received a smaller car than the one I booked and the car was dirty in the inside and the outside.Reviewed 28 Jul. 2020
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4.0
Pros:Unfortunately didn’t like my experience at this location.Cons:It took two hours and forty five minutes to pick up the car I booked online. They gave me less than half tank gas and charged me $20 for his. Customer service was horrible and the office smelled terribleReviewed 4 Sep. 2019
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2.0
Pros:Poor customer service at Courtyard Marriott Emeryville. Yes, we arrived near closing, not aware of the closing hours. They did not have a car for us that we prepaid for, nor did they have a similar car. Will not use kayak, nor Hertz at this location again. Nor will I recommend anyone else to do so.Cons:Have the car or similar available as stated in the agreement. This is very bad business folks. We had to take our personal car on our trip and it was miserable! SMHReviewed 5 Aug. 2019
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2.4
Cons:we ordered a pickup at 5pm, that was the closing time, got yelled at. Took 1 hours to get the car. Car was dirty, system was slow and no info about drop off at the end. Costs were not the same as online. Last time that I rent from HertzReviewed 29 Jul. 2019
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6.4
Pros:good friend serviceCons:the car reeked of cigarette smoke. they had no inventory to replace it, but did call another office for availability.Reviewed 27 Jul. 2019
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8.8
Pros:The car was in great condition, and, due to them being short on intermediate cars, we got a free upgrade.Cons:Pickup took nearly an hour, since the car was not clean when we arrived.Reviewed 1 Apr. 2019
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6.0
Pros:Car had good gas milageCons:Car was dirty, had to clean inside of glass to see. Car only had 1/4 tank of gas— no credit for bringing it back full. There were still items from the previous renter in car.Reviewed 14 Apr. 2018
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4.8
Cons:Pick up location different than what i reservedReviewed 10 Apr. 2018
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4.8
this place sucksPros:cost of rentalCons:1. took an hour to get car 2. car was incredibly scratched up 3. car had sticker marks and other damage on exteriorReviewed 24 May 2017
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8.0
Good car, weird smell.Pros:Comfort, quality of car.Cons:Car had a weird smell like the tried to cover up smoking or something.Reviewed 13 May 2017
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6.0
Cons:Car was old & some function was not working, For example, right winker was broken,Reviewed 8 May 2017
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2.0
Hertz DisasterPros:Not getting a carCons:I made the reservation online after carefully searching for Oakland Airport. However, my reservation was not at the airport. It was downtown. It was for 6:30 but downtown closes at 6:00. The airport location would not honor the rate. I chose another company and i am really ticked at kayak for such a fiasco. I want a refund.Reviewed 4 May 2017
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