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2.0
Cons: We were very upset over our experience with Hertz, and doubt if we will use them again. We booked on line and there was no reference to having to show our passports to get the vehicle. When we arrived to pick it up we were told they wouldn't release the vehicle unless we had our passports. We had our driver's licences with us. When we asked could we return within the hour with the passports, we were told they closed at 12 noon, and there would be no time. So we cancelled our rental and rang the company to explain our predicament, and asked that the cancellation fee be waived, which we hope has taken place. We subsequently booked with Enterprise, who did not need to see our passports. There was nothing on line to indicate with Hertz that we needed to show our passports. This was a very negative experience for us!
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10.0
Super!!!
Pros: Service Car Cost
Cons: Nothing
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2.0
Disgusting condition of car
Pros: Everyone was very polite though not accommodating.
Cons: The minivan that was waiting for me to pick up was in disgusting condition. Filth on all the seats and even gum (among other things) ground into the console panel. Stains, Soda and stickiness were on all the seats. I asked for a different car, and was told by the acting manager and the regional manager that there was no other car available for at least 24 hours. While I was told that I would receive a substantial discount if we still took the car, it was just a promise and no amount was given. Given the condition of the car, I refused the contract and ended up renting at another car rental company where the experience was 100 % satisfactory. I will never rent from hertz again.
review from
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2.0
Cons: We were very upset over our experience with Hertz, and doubt if we will use them again. We booked on line and there was no reference to having to show our passports to get the vehicle. When we arrived to pick it up we were told they wouldn't release the vehicle unless we had our passports. We had our driver's licences with us. When we asked could we return within the hour with the passports, we were told they closed at 12 noon, and there would be no time. So we cancelled our rental and rang the company to explain our predicament, and asked that the cancellation fee be waived, which we hope has taken place. We subsequently booked with Enterprise, who did not need to see our passports. There was nothing on line to indicate with Hertz that we needed to show our passports. This was a very negative experience for us!
review from
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2.0
Disgusting condition of car
Pros: Everyone was very polite though not accommodating.
Cons: The minivan that was waiting for me to pick up was in disgusting condition. Filth on all the seats and even gum (among other things) ground into the console panel. Stains, Soda and stickiness were on all the seats. I asked for a different car, and was told by the acting manager and the regional manager that there was no other car available for at least 24 hours. While I was told that I would receive a substantial discount if we still took the car, it was just a promise and no amount was given. Given the condition of the car, I refused the contract and ended up renting at another car rental company where the experience was 100 % satisfactory. I will never rent from hertz again.
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