Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
7.8
Good
35 reviewsCleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.7
Value for money
8.0
6 locations in Fairfax
Filters
Show reviews that mention
Reviews
4.0 Okay
May 2021
Pros:
The drop off was not easy at all. Was able to pick a time slot to drop off the car at 6pm not knowing the location actually closed at 4pm. Staff did not tell us the procedures for the after hours drop off. My husband went all the way there, then had to come back and we had to call the Enterprise help line to have them tell us how to drop off the car after hours.Cons:
Communication with staff about drop off procedures especially after hours.9.6 Excellent
May 2020
Pros:
Staff was friendly and despite my booking the wrong day, let me rent the same truck for the same price.Cons:
This is just all Enterprise Car Rental's in general, but they don't require the person returning the car to fill the gas tank to the top and just bring it back the way it was. I always find that harder to do.8.0 Excellent
Dec. 2020
Pros:
I LOVED my rental, an expidition max. Delightful to drive.Cons:
The car wasn’t ready on time. Securing my rental investment loved a call the day before, to ensure that I did, in fact, want what I’d reserved. And then, when I arrived, on time for my rental, it wasn’t there, it wasn’t in transit, and I had to wait 1.5 hours to be transported to a different location to get a suitable vehicle.8.0 Excellent
Dec. 2019
Pros:
Convenient location8.0 Excellent
Dec. 2019
Pros:
Customer service2.0 Mediocre
Sep. 2019
Cons:
Car was very dirty. Customer service was not good.7.2
Good
16 reviewsCleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
6.7
Value for money
6.7
2 locations in Fairfax
Filters
Show reviews that mention
Reviews
8.0 Excellent
May 2021
Cons:
Fuel consumption10.0 Excellent
Jan. 2021
Pros:
The staff was very friendly, professional, and helpful. The inside of the car was very clean. it was very thoughtful to see a note that special care was given to COVID19 cleanliness.Cons:
I do like a clean car on the outside. The car was not washed on the outside. However, we did have a few wet days prior to me renting the car.8.4 Excellent
Dec. 2020
Pros:
convenience of kiosk locations.Cons:
pricing, windshield was dirty and couldn't be clean, was always streaky and precip stuck to all the mirrors and windows from overnight.4.0 Okay
Dec. 2018
Pros:
Well it got me to the airport with no breakdown..Cons:
My car smelled like smoke , mentioned this at pick up and the attendant said He did not smell anything, but I’m very sensitive to smoke and it causes a migraine. Also my price was double what I was quoted!!7.6 Good
Aug. 2017
Cons:
The rental office was NOT easy to find. It's located next to Sears, which is undergoing considerable construction, so you have to look beyond the fences and scaffolding to see it.6.0 Good
Aug. 2017
Pros:
The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.Cons:
I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.Avis
6.0
Good
6 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Fairfax
Filters
Show reviews that mention
Reviews
10.0 Excellent
Apr. 2020
Pros:
Efficient, affordable, pick up very good anti virus precautionsCons:
Would have preferred if drop off were wearing a mask2.0 Mediocre
Jun. 2021
Pros:
Absolutely nothingCons:
The staff was horrendous. Most importantly, they didn’t have a car for us and didn’t car. Worst car rental experience of my life. How can you rent a car and show up to get it without one being available?10.0 Excellent
Apr. 2020
Pros:
Efficient, affordable, pick up very good anti virus precautionsCons:
Would have preferred if drop off were wearing a mask5.3
Okay
12 reviewsCleanliness
4.6
Comfort
5.7
Pick-up/Drop-off
5.9
Value for money
6.2
One location in Fairfax
Filters
Show reviews that mention
Reviews
6.0 Good
Dec. 2022
2.0 Mediocre
Dec. 2021
8.0 Excellent
Mar. 2021
Cons:
Vehicle was very dirty inside.8.0 Excellent
Aug. 2019
Pros:
The vehicle we picked up was bigger than advertised. That was a pleasant surprise.Cons:
This location is inside a hotel. There was no way of knowing that. There are no signs outside or notes on the website that tell you that.2.0 Mediocre
Sep. 2017
Cons:
We were very upset over our experience with Hertz, and doubt if we will use them again. We booked on line and there was no reference to having to show our passports to get the vehicle. When we arrived to pick it up we were told they wouldn't release the vehicle unless we had our passports. We had our driver's licences with us. When we asked could we return within the hour with the passports, we were told they closed at 12 noon, and there would be no time. So we cancelled our rental and rang the company to explain our predicament, and asked that the cancellation fee be waived, which we hope has taken place. We subsequently booked with Enterprise, who did not need to see our passports. There was nothing on line to indicate with Hertz that we needed to show our passports. This was a very negative experience for us!10.0 Excellent
Jul. 2017
Pros:
Service Car CostCons:
Nothing