Pick-up location | Fort Wayne |
---|---|
Rental locations | 19 |
Airport locations | 11 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
7.8
Good
37 reviewsCleanliness
9.0
Comfort
4.0
Pick-up/Drop-off
10.0
Value for money
4.0
One location in Fort Wayne
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8.0 Excellent
Jan. 2021
Pros:
The staff was nice, and the process of picking up and dropping off was super-fast and easy.Cons:
I got a hot deal car, so my expectations were extremely low, and still the car did not live up. I got an ugly blue Chevy Spark. The car was TINY, both front to back and side to side - I've been in go-carts with more room. I'm not even 6' tall, and I barely fit. My brother and I literally couldn't fit in this car together at the same time. This was bad enough, but what I paid per day was nearly twice what I've paid for a Mercedes or BMW in the past. Sadly this was still the best experience I've had renting a car in Ft. Wayne. Somehow compacts have moved up to midsized status (e.g. Rav4), and prices have still gone up. This whole mess has made me less likely to rent a car, less likely to fly, less likely to travel as a whole.7.6 Good
Nov. 2020
Pros:
Staff was great. Had to extend for 24 hours very easily done. Very accommodatingCons:
We wanted a Tahoe. Replacement car was a Nissan. Hated everything about the car. Not a equal replacement size, comfort or drive ability wise at all7.6 Good
Jun. 2020
Cons:
When we picked up the car it was only half full of gas. We also we're not able to rent car seats for our twin two year olds. The counter person was pleasant but less than helpful. When we returned the car the counter person was awesome. I wish car seat rental options were available when reserving the vehicle.10.0 Excellent
Jul. 2019
Pros:
Staff was wonderful5.2 Okay
Apr. 2019
Cons:
I reserved a mini van 3 months ago and when I went to pick it up they didn’t have any. They gave me an explorer. That’s not what I needed. I needed a mini van. We had to change our whole vacation and it was terrible!10.0 Excellent
Dec. 2018
Pros:
Polite, prompt, clean, less expensive. Very nice.6.3
Good
50 reviewsCleanliness
8.3
Comfort
8.7
Pick-up/Drop-off
7.1
Value for money
6.7
6 locations in Fort Wayne
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10.0 Excellent
Jul. 2020
Pros:
Yes, very efficient!8.8 Excellent
Jun. 2020
Pros:
Staff was great car was clean.Cons:
On kayak I added the Insurance for 11 dollars per day. Once I arrived at Enterprise I was told it’s 18 dollars per day. The old bait and switch, this is crappy and should not happen.9.2 Excellent
Feb. 2020
Cons:
Really all expectations were met but z little unnecessary haggling over quotes price vs what it became when I got tp pick up spot. All got sorted and was a fair value, just read papers before signong6.4 Good
Aug. 2019
Pros:
Everyone I spoke to was helpful. They provided electronic copies of everything, so it saves paper and the environment, plus convenient. They had vehicle I requested and quickly got me in it when we arrived at the location. Drop off after trip was simple too.Cons:
I scheduled a pick up at least a day in advance and waited over an hour for the ride to appear. I rented a minivan (reserved in January and got it in August) and they asked if I would switch down because they were short on vans that day. The van wasn't totally clean. Nor was I offered prepaid fuel.9.6 Excellent
Jun. 2019
Pros:
Staff was extremely helpful and friendly. Car was clean.Cons:
I really prefer when rentals start with a full gas tank. I always end up putting more gas in than I used when I start with a partial tank.10.0 Excellent
Oct. 2018
Pros:
Everything went as planned and everything they told me they would do they did. No surprises along the way and no unexpected charges. People were great and things were ready on time. Could not ask for anything more.6.1
Good
55 reviewsCleanliness
5.9
Comfort
5.5
Pick-up/Drop-off
6.8
Value for money
5.9
2 locations in Fort Wayne
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10.0 Excellent
Jan. 2021
Pros:
Friendly and helpful staff.Cons:
More clarity on drop off, where specifically to park, etc.3.6 Mediocre
Sep. 2020
Pros:
staff was rude and very not helpful and nastyCons:
price and customer service2.0 Mediocre
Dec. 2019
Cons:
I was told at the fort wayne airport if i got gas thru them the charge of $30 would be pro rated in South bend based on what i used Well SB they said no no no we dont take off $ amount based on usage when all i used was a 1/4 tank so what the original fee was $68 turned out to be $122.72 also the drop off in SB was a nightmare to just to find it and parking lot dark and i had to find someone in lot to help me. finally found a guy n then he was of very little help2.0 Mediocre
Jun. 2019
Cons:
Hertz called me 14 hours before my trip and canceled my reservation. They said they had no vehicle for me. Hertz sucks and so does Kayak.2.0 Mediocre
Jun. 2019
Pros:
The agent was wonderful but there was a long lineCons:
I made a reservation for a car pickup at the airport but when I got there, I was told that my pickup was six miles away. Thank God the agent was able to find me a car7.6 Good
Apr. 2019
Pros:
Jaigon (no idea how to spell his name but y’all, red-headed gentleman) was awesome! He was kind, nice, easy to talk to and worked his butt off to get us going and out with the vehicle. When I came back to drop off, he took the keys and told me he’d send the receipt. I was in and out. He is great!Cons:
We got there at 1:00pm. Walked in to no one in the office but heard voices in the back. I went back and found 2 employees “on their lunch break”. No one else to help us, they didn’t stop eating. 17 min later, Jaigon came in and helped us. Had I not needed the car, I would have left. I was not happy.5.9
Okay
30 reviewsCleanliness
5.9
Comfort
5.9
Pick-up/Drop-off
5.6
Value for money
5.6
2 locations in Fort Wayne
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2.0 Mediocre
May 2021
Pros:
NothingCons:
Despite my confirmed reservation, the Budget counter was CLOSED upon my arrival. I could not get my car. Neighboring agency counter said, "they keep odd hours". Will never use them again, anywhere.2.0 Mediocre
Feb. 2021
Cons:
Budget was closed and the next day when I spoke with somebody was told that there was nothing that can be done call the 800 number terrible customer service2.0 Mediocre
Jan. 2021
Pros:
Don’t know. They wouldn’t let me rent a carCons:
You can’t rent a car here without a credit card. I only have a bank debit MasterCard. Other places like Hertz and Enterprise are fine with a bank card. So I was left stranded and had to go to another place.10.0 Excellent
Nov. 2019
Pros:
Super friendly staff. Gave me an option to get a challenger RT instead of a Hyundai.4.0 Okay
Sep. 2019
Pros:
Convenient locations for pickup and dropoff.Cons:
Less trying to sell an upgrade. Accurate and/or full fuel at pickup. Cleanliness of windows. Wait time at dropoff.7.2 Good
Aug. 2019
Pros:
Vehicle was nice, clean and new.Cons:
They allowed me to book the pickup at 6 pm when they close at 6pm. I was running a little late and they closed. I had to pick up the car the next morning.No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fort Wayne
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2.0 Mediocre
Jun. 2019
Cons:
I made my reservation, received my confirmation. I go to pick up the car, stand in line for 30 minutes, only to be told they don't have any cars! The rep very nonchalantly advised she doesn't know why reservations are still being allowed to be made when there are no cars and there won't be any.3.6 Mediocre
Mar. 2019
Cons:
I was told i would be getting a SUV of the size approximate to Grand Cherokee. I recieved a small SUV ( equinox) that was NOT awd or 4x4 which is what i was needing ( trip north.) When i arrived they didnt have that vehicle ready and i had to wait over an hour to get my vehicle, making me late.6.8 Good
Aug. 2018
Pros:
The Honda Civic drove good; had good gas mileage , and overall, performed as expectedCons:
The driver and passenger seats were hard as a rock ( I understand that the rental company can’t do much about hard seats ). The airport representative had the personality of a dead fish2.0 Mediocre
Jul. 2018
Cons:
we didn't get the car, they accepted our Visa/debit card for the reservation, however, after driving 35 miles out of our way to the airport to pickup in our motor home & showing multiple ID, including Cash, they don't accept cash nor debit card ! We have credit card, forgot to bring new one in wallet, we had the expired one. This is not stated on their website anywhere, since when is cash or Debit/ Visa not good? It isn't like they cannot obtain $ instantly, nor bill for more. Very frustrating. will never rent from them again !10.0 Excellent
Jun. 2018
Pros:
Mostly everythingCons:
Only the self service didn’t work properly4.0 Okay
Dec. 2018
Pros:
Comfy interiorCons:
I was stuck driving through a winter snowstorm with absolutely no windshield wiper fluid. This was very dangerousNational
10.0
Excellent
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Fort Wayne
9.0
Excellent
15 reviewsCleanliness
10.0
Comfort
9.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Fort Wayne
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Reviews
2.0 Mediocre
Jun. 2019
Cons:
Late, bad info, incorrect prices10.0 Excellent
May 2017
Pros:
The staff at the rental counter were efficient, courteous and helpful. Took coupon I had for an upgrade. The vehicle was perfect for our 12day road trip of the southwest.10.0 Excellent
Apr. 2017
Pros:
It was great! Great service, great car!10.0 Excellent
Apr. 2017
Pros:
First time using this company,will do it again. Paper work and options explained very wellCons:
NA5.6 Okay
Jun. 2016
Pros:
The car, the pickup, the drop off, people at counter niceCons:
The car was dirty, and smelled like cigarettes10.0 Excellent
Sep. 2021
8.0 Excellent
Jun. 2021
Pros:
the staff was pleasant.Cons:
I had reserved an SUV but got a Mini Van. I wanted the SUV.2.0 Mediocre
Jun. 2019
Cons:
Late, bad info, incorrect prices10.0 Excellent
May 2017
Pros:
The staff at the rental counter were efficient, courteous and helpful. Took coupon I had for an upgrade. The vehicle was perfect for our 12day road trip of the southwest.10.0 Excellent
Apr. 2017
Pros:
It was great! Great service, great car!10.0 Excellent
Apr. 2017
Pros:
First time using this company,will do it again. Paper work and options explained very wellCons:
NAOne location in Fort Wayne
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8.8 Excellent
Jan. 2020
Pros:
Quick and easy pickup and drop off.Cons:
Windshield washer fluid was low and ran out. They discounted for my inconvenience.6.8 Good
Jan. 2020
Pros:
Reserved the rental months a head of time saving me quite a bit of money.Cons:
The charge that was put on hold on my account was an astronomical price compared to what I paid for the entire rental. I'm talking they put a hold on almost 4 times the amount of the entire rental.3.6 Mediocre
Dec. 2019
Cons:
Rent a medium class car, and receive a compact car very frustrating8.0 Excellent
Sep. 2018
Pros:
Was great for our need10.0 Excellent
Jan. 2018
Pros:
The transaction was quick and easy with no hassle.Cons:
No complaints.2.0 Mediocre
Apr. 2017
Cons:
I have rented a car with my bank credit/debit card for the last 3 years...Unbeknownst to me they now require a major credit card which I didn't find out until I was at the counter. If this was disclosed prior I could have made other arrangements. Instead I was totally left on the day we were leaving without a car. I will never use ThriftyAmerican Rent-A-Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fort Wayne
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fort Wayne
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fort Wayne