Pros: Free upgrade due to no midsize in stock, helpful staff coached us to change pickup time by 2 hours and save a day.
3 Mar 2017
This is one of the saddest car rental outposts I'v
Pros: Cheap and convenient.
As anyone that has come into Victoria on a ferry or float plane probably knows, this is one of the two car rental places in the corner lot across from the Conference Centre on Douglas. It's about the most convenient spot possible if you're staying in one of the downtown Victoria hotels.
For some reason both facilities were very low on available cars when we were in Victoria, so we ended up going with National instead of the place next door that I usually use purely based on the availability of cheaper cars (all the other place had left was luxury cars & SUVs), as all we needed the car for was about 12 hours.
Cons: They are a mess organizationally. I didn't get the car I reserved. When trying to drop off, there were missing employees. On top of all this, the car we were given was dirty inside.
Would I use them again? Probably, if the price was right, but with my expectations more in tune with my experience.
17 Apr 2017
Friendly Staff, Decent Car
Pros: Convenient location, clean car, easy drop off.
Cons: I don't like the fact that I can't pay with my debit/credit card. I rode a bus for thirty minutes only to be turned around because the card I had in my pocket wasn't the one they wanted. They wouldn't give me a ride back to my hotel, no I had to travel an hour round trip on the bus to bring a satisfactory card. I dislike this policy immensely and will not do business with companies that require it.
27 Jun 2017
Was told when I called I could rent with an N meaning new driver
Pros: I could rent with an N meaning new driver just to get there to find out I couldn't never using the service again
9 Aug 2017
22 Aug 2017
Pros: Everything was easy and they let us drop it off at the airport location. Great Job National!
8 Nov 2015
Cons: Old car with bumps and scratches. They gave away my car to walk in right in front of me.then made us wait
1 Nov 2016
Best car rental experience so far
Pros: Everyone was very helpful in answering our questions about renting a car from the Victoria, BC airport and going on ferries into Washington if we wanted to. The price was fair. We just had a great experience overall with our car rental. No complaints at all. Thank you all for your courteous and friendly helpful people. Tom and Lucie
24 Feb 2017
Cons: they didn't take my credit card, I had to go somewhere else.
16 Jun 2017
Pros: The car was great. Had to take an older model.
Cons: I asked up front for a car with a CD player as I brought CDs with me. They said the car they gave me had it. So when I went out there it did not. So they gave me another one but that didn't either. So I went back again. The girl finally went out with me to find one that did. There is no way a person can order one with a CD player.
Pros: The car I was supposed to take had a strange odor, so they upgraded me for no extra charge. The car was in perfect shape. And the Port Angeles staff are really nice people.
31 Dec 2015
Easy and efficient
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
23 Jun 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
11 Sep 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
26 Jan 2017
Its worth it!
Pros: Everything. They are friendly and giving you good options.
15 May 2017
The shipl arrived a little late. And I hiked to the rental place and g
Pros: The ship arrived late and I hiked to the rental place and arrived after 7:00 PM but there was someone inside and I knocked on the window and there told me the place was closed and wouldn't open it up so I didn't get to rent the car. David
21 Sep 2017
The drop counter was empty-no one there to check the vehicle.
Pros: Good condition and modern.
Cons: Vechicle check out to ensure that someone confirmed that the vehicle was returned in good condition.
8 Oct 2017
POLITE AND COURTEOUS
Pros: ALTHOUGH THE OFFICE/RECEPTION WAS BUSY AND I HAD TO WAIT (IN TURN), THE PAPERWORK WAS COMPLETED SMOOTHLY, THE COLLECTION AND RETURN OF THE CAR WITH MINIMUM DELAY.
THE CAR (A Buick Regal) WAS COMFORTABLE AND A DREAM TO DRIVE.