Pick-up location | Galway |
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Car types | Compact, Compact station wagon, Economy, Intermediate, Intermediate SUV, Mini, Passenger Van, Premium, Standard |
Rental locations | 7 |
Popular agencies | Payless, Budget, Europcar, Enterprise |
Economy | C$ 126/day |
Compact | C$ 150/day |
Intermediate | C$ 281/day |
Standard | C$ 211/day |
Mini | C$ 133/day |
Premium | C$ 465/day |
Passenger Van | C$ 3,145/day |
Intermediate SUV | C$ 207/day |
Compact station wagon | C$ 269/day |
Payless
8.0
Excellent
3 reviewsCleanliness
9.0
Comfort
9.0
Pick-up/Drop-off
9.0
Value for money
7.0
One location in Galway
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Reviews
3.2 Mediocre
Oct. 2019
Pros:
Nothing.Cons:
I was quoted one price and then when I went to pick to pick the car up they made me pay 3.5x the price because I was booking on a Euro credit card not and American credit card. Then they have you walk 4 blocks and to the top of a parking garage to collect the car. God help you if you have bags or it’s raining. If it was cheap to rent I would t have minded walking. But at that outrageous cost you’d expect a little bit of service maybe bring the car to the rental shop?!8.0 Excellent
Jun. 2022
3.2 Mediocre
Oct. 2019
Pros:
Nothing.Cons:
I was quoted one price and then when I went to pick to pick the car up they made me pay 3.5x the price because I was booking on a Euro credit card not and American credit card. Then they have you walk 4 blocks and to the top of a parking garage to collect the car. God help you if you have bags or it’s raining. If it was cheap to rent I would t have minded walking. But at that outrageous cost you’d expect a little bit of service maybe bring the car to the rental shop?!Easirent
7.2
Good
5 reviewsCleanliness
7.6
Comfort
7.6
Pick-up/Drop-off
6.0
Value for money
7.6
One location in Galway
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Reviews
6.0 Good
Aug. 2022
6.0 Good
Jul. 2022
8.0 Excellent
Jul. 2022
6.0 Good
Apr. 2022
10.0 Excellent
Apr. 2022
Hertz
6.0
Good
16 reviewsCleanliness
10.0
Comfort
7.0
Pick-up/Drop-off
10.0
Value for money
6.0
One location in Galway
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Reviews
5.6 Okay
Sep. 2017
Cons:
Drop-off was incredibly confusing: the drop off section was closed and directions to the after hours drop off were not well written and could have been more detailed. It ended up taking a half hour to return the vehicle.2.0 Mediocre
Sep. 2017
Cons:
I brushed a stone wall in Ireland to avoid a head on collision and was horrified to learn that the two insurance coverages I thought did not, in fact, cover Ireland. It seems that it would have been a courtesy for the rental agent to mention that, but I must take responsibility for my ignorance. The manager at the airport was rude, unhelpful, and sent me away in an uninsured car because he did not want to deal with the problem at 8:30 pm. I was told to come back in the morning. I drove long distances to get back and forth, wasted a day, and was horrified to learn Hertz has charged me $13,000 to fix cosmetic damage that can be filled and buffed. 20% of the value of a car to repair cosmetic damage?! There will be no opportunity to receive fair estimates, and no proof that the work is ever done. Do your insurance homework before you rent, and above all never use Hertz! I will be living with their nightmare for years to come.3.6 Mediocre
Aug. 2017
Pros:
car mechanically was OKCons:
Had to wait around half an hour to get the car when I had booked in advance, I would have expected them to know I was coming and therefore had a car ready. They didn't even have the one I booked (a Qashqai) so was given a Dacia Duster instead which was smaller than I was expecting. When I got it it was still muddy on the outside, probably because they had rushed to clean it.4.4 Okay
Jun. 2017
Pros:
The location is very convenientCons:
This is as close to an extortion racket that I have ever experienced. The staff at the Hertz near Shannon Airport will charge you exorbitant amounts for any tiny scratch. We were assessed over $700 for three very short (the largest was less than 2 cm) thin (a couple of millimeters thick maybe) on the front bumper. These were not dents at all, just superficial scratches on a plastic bumper. In case you are thinking that this was just one person's bad experience be advised that 3 other people dropped off cars here while we were waiting for the "damage" report to be completed. All three of them were also being assessed for scratch damages. I do not know if those assessments were valid or not but they do illustrate a pattern. OK... you have been warned.9.2 Excellent
May 2017
Pros:
I had hit a Pothole and had damage to the rim, the woman was still able to process my return quickly and will be e-mailing me the report to submit to insurance.4.0 Okay
Mar. 2017
Pros:
Car was the promised size.Cons:
Extra fees changed despite information from Kayak. No assistance for a damaged tire. The agency tried to insist on purchase of insurance despite me providing proofs of insurance.One location in Galway
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6.0 Good
Dec. 2020
Pros:
Staff at counter was personable and professional.Cons:
Two block walk to pick-up location, agent did not disclose specific location, vehicle was on the fourth floor. Instructions for drop off equally uncertain.4.0 Okay
Oct. 2019
Pros:
My experience at Budget in Galway last week was pretty abysmal. Adrian met me out front and asked if I had a reservation, which I did. He then started off by demanding who I stayed with the previous night and where they live (really not sure why they need this information). Next he asked about insurance at which point I provided my letter from Chase (PDF on my phone) outlining my eligibility for "worldwide coverage under the Auto Rental Collision Damage waiver benefit." I had called Chase before my trip specifically to confirm that Ireland was not excluded from their coverage (given past rules) and they assured me that Ireland was included in their worldwide coverage benefit, and sent me this letter as proof. Adrian insisted that the letter must specifically state Ireland and refused to rent me the car I had reserved until I was able to provide one. The other options he provided were to go elsewhere or to get coverage through Budget and quoted me $500. At this point I would have loved to walk away but really needed the car and to get on the road. I called Chase and the woman I spoke with kindly offered to speak to Adrian but he declined, stating it would do not good without a letter. I then asked for his name but he refused to give me his last name saying he was not required to do so (was not wearing a badge or any form of identification). I then asked to speak with someone else and he called his manager, who confirmed that "worldwide coverage" is sufficient, and told him to move forward with my reservation. He proceeded to go through the steps and never once apologized for his misunderstanding of the policy. I am not one to write reviews and generally give people the benefit of the doubt- but I do feel like feedback is warranted in this case in hopes that others can avoid this experience. Adrian and Galway Budget aside, the car I rented was great and I had no issues with the drop-off at Shannon Airport. Despite this I will be avoiding Budget in the future.Cons:
Better treatment of the customer and understanding of the policies. Wearing a name badge seems appropriate, and apologizing for the error would have also gone a long way.6.0 Good
Sep. 2019
Pros:
Dropoff difficult. Busy street. No instructions on how to park.. once I over came that, courteous and simple return. BUT see below.Cons:
I was given a credit on my credit card for the tank of gas that had been reserved. Two days later and the credit has not shown up on my account.4.8 Okay
Aug. 2019
Pros:
The car did not break downCons:
Service was not great at galway. Car was a bit small. High price and new drop off fee. I am also being charged 119$ for no reason and it has not gone off my credit card yet. I would like a call from someone at budget to clear this charge because I refuse to pay it since we dropped it off with fue8.0 Excellent
Aug. 2019
Pros:
The car was great, the staff at both locations were wonderful. At Kerry airport he went out of his way and helped us get our train!Cons:
The price. When booked online it did not say you had to purchase their insurance. This double the price. And it was mandatory. Online it offered me other insurance for 81 usd, which I read the details thoroughly and purchased. I was told at Budget it was worthless. (Thankfully I cancelled in time).8.4 Excellent
Jun. 2019
Cons:
Clarify the Ireland insurance requirements that are necessary for a letter from your credit card or the fee that you will pay additionally. The Budget in Galway was really helpful and informative with helping resolve this issue.Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Galway
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10.0 Excellent
Mar. 2017
Pros:
I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.8.8 Excellent
Feb. 2017
Pros:
It was clean and easy to useCons:
I was worried the car couldn't handle long distances.10.0 Excellent
Mar. 2017
Pros:
I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.8.8 Excellent
Feb. 2017
Pros:
It was clean and easy to useCons:
I was worried the car couldn't handle long distances.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in Galway
Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Galway
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Galway
Most popular agency | Enterprise |
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Most popular car type | Compact |
Average price | C$ 201/day |
Good deal | C$ 155/day |