Galway car rentals

Cons: The rental agency told me the car was new and had no scratches. It was new--it had 79,000 miles and scratches all over it. I had to walk quite a way to pick it up and had to stop again at the agency to show them all the scratches. The car screeched and had no power in first gear. It stopped working and we were stuck for almost 5 hours as a result. The agency insists on having someone come out to say it is not working (when it is clear it is not because the clutch stopped). That took 3 hours. It is only after that time that they then called a tow truck to come. The tow truck driver lost his glasses and we helped him search for it. We initially were stuck at 7 pm and didn't arrive back to our B and B until close to midnight as a result of all this. Budget initially told me I had to pay for the car that broke down and the tow because I did not have insurance. They need to find service people around the country so one does not have to wait for 3 hours to have someone certify that your car doesn't work when it is obvious that it does not. The problem is that people say "I just got this call" and "I tried to call you but couldn't reach you" when this is incorrect and you end up waiting for hours. It took several calls the next day as well to get a new car towed to our B and B because Budget never answered their phone or my voicemail calls to them. I spent a lot of money calling people as a result of this problem. Totally awful service when something goes wrong and they give you cars that don't work and need mechanical fixing. They need to look over cars to make sure they work before sending them out. Don't use them.

Cons: Customer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.

Cons: Walking 10 minutes to get the car from a parking garage. The lot pass was invalid and no parking garage attended was on duty. Another drive walked up and used his to let us go through the gate.

Cons: Dirty windshield and exterior. Expensive.

Cons: Clarify the Ireland insurance requirements that are necessary for a letter from your credit card or the fee that you will pay additionally. The Budget in Galway was really helpful and informative with helping resolve this issue.

Cons: The price. When booked online it did not say you had to purchase their insurance. This double the price. And it was mandatory. Online it offered me other insurance for 81 usd, which I read the details thoroughly and purchased. I was told at Budget it was worthless. (Thankfully I cancelled in time).

Cons: I was given a credit on my credit card for the tank of gas that had been reserved. Two days later and the credit has not shown up on my account.

Cons: Picked Budget because drop off I picked said it was in Eyre Square It wasn't It was in a public car park in a congested area Drop off took over an hour

Cons: After parking the car in the garage and dropping the key in the office, we were asked if we left it on the 4th floor - there were no directions stating to do this. They were okay when we stated we didn't know that, but it would have been nice to have better directions.

Cons: Service was not great at galway. Car was a bit small. High price and new drop off fee. I am also being charged 119$ for no reason and it has not gone off my credit card yet. I would like a call from someone at budget to clear this charge because I refuse to pay it since we dropped it off with fue

Cons: I was quoted one price and then when I went to pick to pick the car up they made me pay 3.5x the price because I was booking on a Euro credit card not and American credit card. Then they have you walk 4 blocks and to the top of a parking garage to collect the car. God help you if you have bags or it’s raining. If it was cheap to rent I would t have minded walking. But at that outrageous cost you’d expect a little bit of service maybe bring the car to the rental shop?!