Hanover car rentals

Cons: What's not to like?

Cons: I don't have a credit card. Debit cards should be accepted even when you're not on an in-bound flight. If not the policy should be indicated when securing the reservation online. Rear passenger tire was in need of air for my entire rental. Charged additional driver fee when I told Alamo I was the only driver

Cons: The convertible we reserved wasn't available and they were t friendly at BWI in handling it.

Cons: I had rented a car from Alamo 2 days before from NYC to DC. When I went to location, they did not accept my license. I told them that I already rented from same company before and they said they cannot give me car. All my plans get screwed!!!

Cons: They offer very high amount of insurance coverage. They tell you horrible things so you get their insurance. If you got insurance online they don’t accept that.

Cons: Service agent at BWI was not the most friendly, but they were efficient.

Cons: Car smelled a little smokey...but every car I've rented at BWI smells the same.

Cons: no caviar! just kidding everything was EXCELLENT

Cons: All on-airport rental car companies use a centralized mass transit bus system that generally packs out. Not the most comfortable 15 minutes you'll spend, but okay for what it is.

Cons: I had a car reserved for 10, showed up at 11:15, so you would think the car would be there no problem, particularly as the reservation process commits you no matter if you take the car or not. Rep informs me that they have only truck available, I say no good I have my wife, 11 month daughter and baggage. Rep lets me know they are bringing cars, should only be 5-10 minutes. I ask if they are waiting on returns or are they bringing cars from another location? Rep tells me cars are coming from another location. 20 minutes later I'm still waiting and I hear another rep say they are waiting for returns. At this point I'm already way late and annoyed that I was lied to, so I go to Alamo and get a car on the spot. Cost me twice as much, but what good is a rental with no car that you have to wait all day for. As I was leaving the rental area 40 minutes after the time arrived, the people who were there before me waiting for cars were still waiting for cars. Do yourself a favor and spend a couple of extra bucks on a reputable company so you don't get gouged on a same day rental when these folks can't deliver.

Cons: There was a lot of confusion trying to pick up the car. And then the car I finally got, had clearly not been cleaned from the previous renter. I found old food wrappers and junk in the car.

Cons: was supposed to get an economy car. instead they had about 5 cars to choose from. they gave me a jeep. had no power, said it needed an oil change (payless obviously ignored the maintenance)

Cons: Only had 1 agent at the counter, so it took awhile to get taken care of. Other rental companies had 2.

Cons: Fair distance - with 3 suitcases, carry-ons, etc. - to shuttle bus stop.

Cons: Despite only a few customers in front of us at the pickup counter - the counter wait was longer than I would've expected. But that wouldn't stop me from using them again.

Cons: From start to finish the worst rental ever. When I arrived for pick-up the rental price was 5X the original quote. The clerk shrugged it off as "DC Prices" since I was at Ronald Reagan Airport in DC. The vehicle reeked of smoke, the wipers were useless, and the body looked like it had been used in a game of bumper cars at the fair. After the return I was stuck in an endless round of "you called the wrong person" when trying to speak with someone about the experience. I even used their online complaint system which was a waste of time. The final straw was receiving a call from the loss prevention agent for Payless two weeks later wanting to know if I had turned the car in! He "found" it five minutes later but couldn't help me with my claim. Eventually they adjusted the price but the stress wasn't worth the rental.

Cons: Long wait for pick up vehicle.

Cons: Did not include EZ Pass for tolls in an area with multiple toll roads.

Cons: Drop off was too far from shuttle while toting 3 bags

Cons: Woman checking me out barely talked to me about the rental and was super unfriendly. I booked it for $60 and came back with a charge of $100. It would have been good to know that the rate I was quoted was not final. And no one explained the charges. The only reason I rented from the airport (which was out of the way) was because I was quoted this price on Kayak. Will probably not trust online booking for car rentals again.

Cons: Some other companies provide a free GPS with your vehicle. I was traveling from out of country so did not have a means to utilize data for my map apps. Although I was somewhat familiar with the area, it would have been a great addition to my rental if there was some sort of GPS provided.

Cons: none

Cons: Poor customer service, especially at return. Car was returned to airport location, and even though Budget says they are a 24 hour operation there, no one was at car return or front counter. I was charged for gas even though I overfilled it before return. They claimed I did not show a receipt, but with no one present , WHO DO I SHOW THE RECEIPT! Additionally, there was an unexplained $8.00 charge for "optional services". No explanation given. I will not rent from Budget at this location again, and am not likely to consider them at other locations now. I travel extensively for my consulting business, and am not a rookie at this.

Cons: Hidden fees included and misrepresented upon query with the desk agent. A Road Safety Net (rsn) fee was tacked on, and i was told it was an airport tax. The item is not explained otherwise, just listed.

Cons: Condition of vehicle.

Cons: They did not tell me I needed to provide a gas receipt. So even though tank was full. They charged me for gas. Not happy.

Cons: There were no cars available in Portland for at least 3 weeks prior to my reservation. so I had to take a bus 1 hour south to pick up my car. Enterprise (and other companies) should have responded to increased demand in a major city by shifting inventory to Portland. when I picked up the car it was very busy and the computers were down so it caused me some delays. When I dropped off the car at the airport before hours, there were no spots available so I had to drop it off in another companies spot since I didn't know what to do and I got a machine when I called to ask...

Cons: There wasn't a great volume of cars to choose from.

Cons: seat sat very low and no way to raise it that I could tell

Cons: The seat belt bell kept ringing even when we had all seat belts on passengers.

Cons: The drop off was unorganized and no one ever greeted me. I had just leave my car there with the keys in it and hopes that was ok.

Cons: Mislead about price. The reservation said $290 total including estimated taxes and fees. They offered an upgrade for $77 and we decided the extra room was worth it with our child's stroller to transport in addition to all out our baggage. The total was suddenly $580 including the upgrade. The personnel there said that the reservation quote did not include any taxes or fees and that airport costs were significant. Even after I showed them the email showing the reservation costs broken out and including taxes and fees. This felt like a bait and switch. We were stuck working with their new terms and of course no manager was around to escalate to. With a cranky toddler who had just flown 5 hours and 40 minutes already taking them to bring around the unwashed SUV, we caved and took their price.

Cons: It's a little expensive, and also our car had not been taken out of test drive mode, so there was a dash light blinking the whole time and we couldn't set the clock. They offered us a free upgrade card for our next rental for the inconvenience.

Cons: Everything was fine. Nothing not to like.

Cons: Read above. ^

Cons: For the price I could have received a better car. The car was adequately clean. The customer service at pick up was terrible. It got the job done but the employees at the front were talking about other customers in front of me. The guy looked like he didn’t care. His demeanor was more fit for a tool booth on night shift than a airport rental car business.

Cons: Extremely satisfied with value/experience.

Cons: Very long wait, only 1 person was working, spent at least 15 minutes helping one person...........

Cons: Was only couple of cars in my size. Could have had more options.

Cons: Being talked into more fees & insurance using fear tactics. I carry my own insurance! It was enough. Drop off was @ snail's pace. Computer problem for some slowed it down for all. Too many customers for only one person.

Cons: I was mentioned with a speciality car but was given a compact car and asked for the speciality car and was denied and asked for extra bucks. It's literally cheating. As it was Night 11:30 pm and have no option to take the compact and no energy to argue. That was rude.

Cons: They added 200.00 dollars more to my reservation I rented a car from Avis , who honored my reservations

Cons: The price was not the same as the online price. It double the price

Cons: When we made the reservation, their website asked for an arrival time, and we input that data. However, upon landing very late at night, we found that they had closed at 8:00 pm and had to scramble to find another rental agency. At 11:30 at night, there wasn't even a phone agent to speak with. Very aggravating!

Cons: The size of the truck, A Arcadia is no way similar to a Yukon as advertised

Cons: Car was a little older and not too fancy

Cons: The car smelt like smoke which I found very annoying.

Cons: After flight delays and failures of the airport rental car shuttle system, it was a bit annoying to wait at the counter for 5 minutes and then have a simple checkin process extended to include verifying my auto insurance. From the curbside rental car shuttle til I had the key in the ignition it was 75 minutes.

Cons: The car' breaks needed to be serviced and were not. They weren't horrible but they needed to be looked at.

Cons: Pick up at the BWI airport was bad. The attendant was not available for timely help and over pick-up process.

Cons: I had sick family and didn't know how long I was going to need to keep the car. I initially increased it by 2 days which was another $80+. There was an emergency so I had to extend it by another day and it was $150+.

Cons: The cost of insurance was high The cost of EZ pass was high

Cons: When we arrived at BWI to pick up the car, there was only one person at the counter despite the long line, we were told we could pick any car in the economy section, but when we arrived there were none there. There was absolutely no communication between the front desk and where the cars actually were to let us know this ahead of time. We were then told to take a compact car. We picked a car, put in our infant's car seat, then went to the drive through to check out. We were then told that the car we selected needed maintenance and the whole line behind us had to be backed up so that we could reverse, unload everything, including the infant and car seat (which is not easy to do), and pick another car. There was no apology for the inconvenience, but we were treated like we made a mistake in choosing it. Really terrible customer service all around. Check-in was just as bad as there was one guy doing the check-in, who had no idea what he was doing and a large group of people trying to get to their flights. We'll never use this company again due to it's poor customer service, unorganized handling of customers, and being short staffed all-around.

Cons: A little discombobulated on pick up

Cons: Dropping off in Charlottesville was not good. Their drop off area was completely full and cars were half-hazardly parked and a few people weren’t sure where to leave the cars. We all ended up just parking in the middle of a row.

Cons: When I arrived at BWI the systems were down. We waiting for 30 minutes for them to come back online, with no luck. You'd think they coudl just check out the cars and do the papaerwork manually, but they did not. I ended up going to budget.

Cons: Size of the car could have given a free upgrade

Cons: The ez pass wasn't working and i had to pay for tolls on my way back

Cons: A little slow at car pick up. Otherwise clean car, fast drop off.

Cons: First of all I reserved a luxury car. When we got there the gentleman offered us a dodge challenger for $20 extra. We agreed at first not really knowing what kind of car it was. When we got to the car, it was more like a low ride muscle car. It didn't have all the bells and whistle, not even leather seats (which I expected from a luxury vehicle). So when I went to switch the vehicle, he put me in a BMW 3 series which matched the description of a luxury car but still at the additional $20 price. At this time I wasn't going to argue with him, I just wanted to get in the car and go. It was a long day of traveling. We get to the BMW but it was an older model. It was riddled with dings and scratches all over the car. The lady at the check out even asked if we wanted to take this car out. Again, just note all the dings and marks and let us get on our way!! Driving out of the lot there were plenty of newer model luxury cars that could have been rented and not sure why we were charged an additional $20 per day for what we received (either car). Just not happy with the whole experience!

Cons: Poor directions for getting from the rental pick up location at BWI airport to the interstates. No one told me that I could have upgraded to satellite radio. I ended up buying a cd or two to off set what seemed to be listening to non stop commercials on FM.

Cons: Though I requested for four wheel drive I received a car that was unsafe and times was skidding I think this kind of Fiard escape car should've off your rental list on bad whether

Cons: I'm not used to the +D- gearing, though I've driven manual and auto transmission cars. The car seemed to need to be "nudged" into each gear on the way up and sometimes down, by moving stick to + to go to the next gear. Seemed to take a bit of time and was distracting when merging onto freeways from interchanges. Wish I had a note explaining it at the start when I got in during thunderstorm with 3 hr drive ahead!! There were two major scratches in left side and no place on check in form to record them--I had attendant date and give her ID no.

Cons: Had a reservation but no car - huh?

Cons: Ride back less standing wait put handicap chair in line

Cons: The car wasn't the cleanest on the inside. There were stains on both of the front two seats.