Hayes Car Rentals

Cons: The reservation was not honored. It turns out that the rental place is contracted by ACE and is terrible. On the website there was no mention that American Express is not accepted. I was told at the location creating a problem because I didn't have my VUSA card with me.

Cons: Had to ask how to get to the rental location. It was supposed to be at the airport but it was 17 minutes away. Had to pay for a shuttle and the shuttle only runs on the half hour. The rental counter aways seemed to have a long line even on off days off season. The rental car company ACE didn't have a counter, someone had to tell me to go to the green whatever counter. The guys behind the counter push hard for additional insurance at high rates even though most people have insurance through their own car company and thru their credit cards. They required a $1000 deposit to avoid the insurance. Drop off went smoother, but still took 10 minutes, then pay for another shuttle that was a 30 minute wait.

Cons: Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith. On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection. Under duress I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target. Unjustifiable terms For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable? Business Model? What kind of a policy is this for a car company wishing to build itself on good long term reputation? Why would Costa not indicate the scratch on my form and why would he lie? Philosophically, there's no reasonable explanation except that fraud or ill-will is intended

Cons: insurance way more than expected, apparently because we were using Ace

Cons: When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellent

Cons: Ace at London Heathrow is run by Green Motion which is a bus ride from the terminal 2. Nobody in the car rental zone at terminal had even heard of Ace. The staff at green motion were rude, they don't take Amex which forced me to buy their insurance and staff have poor English language skills - in UK! Certainly will avoid at all cost.

Cons: The rental said pick up in heathrow airport and then was at the holiday inn that was very far from airport then after many attempts to call they finally answered so i cancel the reservation and they didn't refund my money back not using kayak again or that ace agency

Cons: Did not accept American Express which meant I had to use another credit card. This would not normally be a big deal but I therefore didn't have rental insurance which I had to pay £60 for.

Cons: First off, you have to take the "hotel hoppa" public bus, the h1, to get to the hotel where this location is - while the other rental companies have shuttles. The h1 costs 5 pounds each way for a short 15 minute ride. When I returned the car there was a 1-2mm speck of paint damage on the driver side door which I did not create and was likely caused by natural wear and tear. The company charged me 96 GBP ($126) for this "damage" even though it is nearly impossible to see with the naked eye. Will never use green motion again.