Car Rental at London Stansted Airport

Bait and Switch, lied about flights delay being ok.

Pros: Good price!

Cons: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.

Cons: Our flight was delayed coming into Stansted Airport. I called the rental car company and told them our flight was delayed and we were concerned because they would be closed by the time we got there. They told us not a problem and they would wait for us. When I landed and called them, no one picked up. They shouldn't have told us that they would wait if they couldn't. I will only use a big name car rental company from now on.

Easirent customer service worst in the world 0/100 stars

Pros: Nothing.

Cons: If there were worse categories i would have used them. The customer service was 0/100 stars, the worst i have ever experienced in my life. Upon renting the car we were suggested to pay for a full tank of gas. We told the employee that we were only driving to cambridge and would not be needing a full tank. He told us something along the lines (was difficult to understand 100%) that it would be the same price, so he suggested that, thats what we should do. He did NOT tell us that we wouldnt get money refunded for unspent gas!? We agreed to buy the tank and upon returning, a second employee told us we would not be getting money back for unused gas (completely new information). He told us that we could go down and fill up the tank, return it full and he would try and change the contract for a possible refund. Upon return suddenly he was not able to do anything at all to help us, except that we could write to customer service. We did upon returning home - and ofcourse, customer service will not take any responsibility for the words of the employees at stanstead. In the end, due to ridiculously poor service we ended up paying 58 GBP for about a a quarter of gas. Needless to say we were stunned by the service we recieved at Easirent.

Cons: There was an error on my part on the rental so the car was not available.

Won't do business with them again

Pros: Car was clean.

Cons: Guy at Stansted location was not helpful or friendly. We called to ask to pay to return car to another location for our convenience and he argued with me that it wasn't possibly. He finally agreed that we could return it to the Tavistock location. The guy at the Tavistock location was very nice but the office is hard to find and seems sketchy. It's down an alley behind a gate.

Cons: The price quote per kayak is misleading and does not include all the extras. When I arrived to pick up the car my total charge tripled. Very disappointed. Did not end up getting the car.